Our Reviews
Cody D|2025 GMC Sierra 1500
Confirmed Sales Customer
5/9/2025
The sells experience was easy and relaxed
RICHARD MITCHELL
5/10/2025
Hello, we are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
WICHITA FALLS, TX
Kevin F|2025 GMC Sierra 1500
Confirmed Sales Customer
5/9/2025
Sales process was smooth, no hassle
RICHARD MITCHELL
5/10/2025
Hello, we are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
WEATHERFORD, TX
Brian J|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/9/2025
Marty was helpful from the first message to the handshake as I drove off. I don’t recall a smoother transaction before at a dealership.
RICHARD MITCHELL
5/10/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
HASLET, TX
Jimmy W|2024 Buick Enclave
Confirmed Service Customer
5/10/2025
Beautiful waiting room- made us feel very welcome
5/11/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Take care!
RUNAWAY BAY, TX
Verna J|2024 GMC Sierra 1500
Confirmed Service Customer
5/10/2025
Wonderful experience! Always easy to work with and helpful to all I ask.
5/11/2025
Hi there! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
Kimberley S|2025 Chevrolet Traverse
Confirmed Sales Customer
5/10/2025
From the beginning of my SUV search to the end was fantastic. Lanny Loesch was very attentive and patient and found me exactly what I wanted. I couldn’t ask for a better person to assist me.
LANNY LOESCH
5/11/2025
Hello, we're happy to hear you had such a positive experience with our team! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FORT WORTH, TX
Chad W|2021 GMC Yukon XL
Confirmed Service Customer
5/12/2025
Detailed service and super easy!
5/13/2025
Hi, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
FORT WORTH, TX
John B|2024 GMC Sierra 1500
Confirmed Service Customer
5/12/2025
Always top notch service
5/13/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
DECATUR, TX
Randy B|2023 Chevrolet Equinox
Confirmed Service Customer
5/12/2025
Shawn Hooe is an amazing Service Technician. He goes above and beyond for his customers.
5/13/2025
Hi, we are so pleased you enjoyed your visit to James Wood Chevrolet Buick GMC - Service! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC - Service!
DECATUR, TX
Albert H|2022 Buick Encore GX
Confirmed Service Customer
5/9/2025
Krystal was wonderful. Very much more personable than my last SA! Thank you.
5/10/2025
Hello, Albert! Thank you for your kind review about our staff! We hope to be of service to you again in the future. Take care!
SUNSET, TX
Angie D|2021 Chevrolet Equinox
Confirmed Service Customer
5/9/2025
Always a good experience
5/10/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
HENRIETTA, TX
Eugenio Z|2025 Chevrolet Tahoe
Confirmed Sales Customer
5/11/2025
Clay Estes is always our to go sales men he is always on top of what we are looking for and is so helpful
CLAYTON ESTES
5/12/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please don't hesitate to reach out!
KRUM, TX
Grant J|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/11/2025
Shawn is my go to guy. I take both my vehicles to James Wood Service. Shawn keeps me informed and updates me whenever possible.
5/12/2025
Wow, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
DECATUR, TX
Patricia D|2019 GMC 1500 Sierra
Confirmed Service Customer
5/11/2025
Everyone was very nice , made sure I was comfortable. Took care of my vehicle
5/12/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.
BOWIE, TX
John T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/12/2025
Pretty fast and service advisor was informative and went over the vehicle service thoroughly with me.
5/13/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DECATUR, TX
Jim N|2024 GMC Sierra 1500
Confirmed Service Customer
5/12/2025
Everyone was helpful and very professional. Great experience.
5/13/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
HASLET, TX
Darla D|2023 Buick Envision
Confirmed Service Customer
5/12/2025
Shawn made everything easy peasy. Kept me informed on what was going on and as soon as my vehicle was ready to be picked up. He's always so friendly and makes you feel like you are the absolute most important customer.
5/13/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
Gary K|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
5/12/2025
I thought 2 hours to get my oil changed was a little long. I was told my 2 light bulbs on my license plate were burnt out and it would be $84 dollars to replace which I refused. Bought lites for $9 and it took me 5 minutes to change. This is a ripoff!
5/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BURLESON, TX
Tamra H|2025 Chevrolet Equinox
Confirmed Sales Customer
5/13/2025
From the time I was graded at the door with my salesman classes until I left with him taking a photo of me and my new car everything was excellent love the experience highly recommend James Woods along with my salesman classes and our finance guy Ruben great job and I love my new Equinox.
CLAYTON ESTES
5/14/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
PARIS, TX
Brian D|2025 GMC Sierra 1500
Confirmed Sales Customer
5/13/2025
Clay was great to work with and was very accommodating and helpful during my visit and purchase of my new vehicle. This is the second new vehicle I have purchased from James Wood in Decatur. Highly recommend.
CLAYTON ESTES
5/14/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
ARGYLE, TX
David M|2025 GMC Sierra 1500
Confirmed Sales Customer
5/13/2025
Always a great buying experience.
KAREN PATTISON
5/14/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
YUKON, OK
Douglas S|2021 GMC 1500 Sierra
Confirmed Service Customer
5/13/2025
I brought my 2021 AT4 in for scheduled oil change. I met up with my service rep, Dason, who efficiently checked me and directed me to the pleasant waiting room while the service was performed. Service took about an hour and a half and I was out the door. Great service and staff!
5/14/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SPRINGTOWN, TX
Dana R|2023 Chevrolet Equinox
Confirmed Sales Customer
5/13/2025
It was flawless...Cathy Spurgeon and her team were very professional and extremely friendly! She took me step by step to insure I understood and worked a miracle on my behalf..I am very pleased with the treatment I was shown and have already referred others to her 'care'...
CATHY SPURGEON
5/14/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WATAUGA, TX
Candice M|2025 GMC Terrain
Confirmed Sales Customer
5/13/2025
Low pressure. No daily phone calls. Ultimately drawing us to them rather than to others.
ROCCO ROTUNDO
5/14/2025
Hello, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
PARADISE, TX
Clifford C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/14/2025
Great people servicing great products Treats us like family
5/15/2025
This is what we love to hear—great people, great products, and an atmosphere that feels like family. Your words fuel our mission every day. Here’s to the kind of care that feels less like business, and more like coming home!
PARADISE, TX
Richard M|2025 GMC Sierra 1500
Confirmed Sales Customer
5/13/2025
Very easy and comfortable never felt pressure
LANDON EAST
5/14/2025
Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
ROYSE CITY, TX
Sherree W|2015 Chevrolet Equinox
Confirmed Service Customer
5/14/2025
I am always treated with the utmost respect.
5/15/2025
Thank you for your continued trust—it’s our honor to treat you with the respect and attention you deserve. We believe that kindness and professionalism never go out of style. Here’s to every visit feeling just as valued as the first!
AZLE, TX
Donovan D|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/15/2025
I came across this website and they said they don't do any add on of extra erroneous charges like most dealerships do and cost goes way up. I was very pleased with the entire experience as I even waited an extra three months to finally make a decision of the dream truck we wanted. James Wood motors had all makes and models and I was very particular in the model and style to meet my needs. So, I browsed and browsed and finally found one. The salesman, Mr. Clayton Estes was very professional and patient with myself and my wife, work hard on what we were looking for. He wasn't pressuring like most other salesman are and believe me we have bought many vehicles in our careers. Also, he did all the prepping and was a quick purchase and even fed my pup dog "Sparky". He kindly gave his lunch to her and she was very happy with the Dealership. We even drove out of state from New Mexico to Decatur, TX to purchase our needs, approx. 730 miles. The deal was great, and I truly believed we save about close to $8-9k if I went to other dealerships around our 300-mile radius of hometown. Thank you and we extremely satisfied and I would recommend to all my friends and family and more importantly anyone looking for a great deal on sales, prep, selection and overall experience. Darwin's and Sparky from New Mexico
CLAYTON ESTES
5/17/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
FARMINGTON, NM
Hannah J|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
5/15/2025
It was a smooth process. I dropped it off for an oil change and tire rotation. They got it done in the timeframe they said and it was an easy checkout as well.
5/16/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
RUNAWAY BAY, TX
Luke F|2024 GMC Yukon XL 1500
Confirmed Service Customer
5/16/2025
Krystal provides excellent service. James Wood service team is thorough and takes great care of our vehicle.
5/17/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DECATUR, TX
Stephen C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/19/2025
Well u dropped my truck off at 7:55 on Tuesday was called on Wednesday and told that the truck would be ready at 4:30. I arrived at 6:15 . They couldn't find my keys or my truck . After about 10 mins Kyle pulls my truck up hands me the keys and tells me the oil change is on him but they didn't get my truck fixed . I told him I didn't care about the oil change I wanted the truck fixed and walked out . Got a text the next day that the truck was fixed . When I picked the truck up Kyle didn't even acknowledge me after I walked right past him . I was charged for my oil change even after he told me he would comp it . I have bought several vehicles at James Wood . The service department has turned into a joke .
5/20/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
ALVORD, TX
Michael K|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/15/2025
Drew was great while trying to figure which pickup to go with. He gave us several different options to choose from and was very knowledgeable about each one. I was very satisfied with my experience at James Wood.
DREW WARD
5/17/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GRUVER, TX
Walter G|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
5/15/2025
Veery competent and friendly staff
ROCCO ROTUNDO
5/17/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
VENUS, TX
Bobbie M|2020 Chevrolet Traverse
Confirmed Service Customer
5/15/2025
Seems to take longer if you're not in the waiting room. 8 a.m. appointment and I had to call at 2:30 to see if it was ready. Ticket not done at that time.
5/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
JUSTIN, TX
Jim S|2022 Buick Envision
Confirmed Service Customer
5/15/2025
It all was a pleasant experience
5/17/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response
DECATUR, TX
James L|2019 Chevrolet Malibu
Confirmed Service Customer
5/15/2025
Dason Howard kept me up to date on the work being done on my 2019 Malibu Hybrid. I knew every step of the way what to expect. He is a very nice young man an knows his stuff.
5/16/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
BOYD, TX
Jody K|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
5/15/2025
Always a pleasure doing business with James Wood Chevrolet in Decatur, Texas. Knowlegeable and friendly staff. Many thanks to Krystal and Brian for the excellent service.
5/16/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
BOYD, TX
Kip R|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/17/2025
Fantastic from the start! Marty was amazing and worked hard to make sure I was happy!
RICHARD MITCHELL
5/18/2025
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ALVORD, TX
Alfena W|2025 Buick Envista
Confirmed Sales Customer
5/19/2025
I had an excellent experience at James Wood Chevrolet Buick GMC. I called ahead to confirm the vehicle was available and visited the next day to make the purchase. The entire process was smooth, efficient, and stress-free. It was a pleasure working with Rocco—he was thorough in his explanations, answered all of my questions, and made sure I felt confident every step of the way. I highly recommend this dealership to anyone in the market for a new vehicle.
ROCCO ROTUNDO
5/20/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
COPPELL, TX
Robert C|2010 Chevrolet Tahoe
Confirmed Service Customer
5/19/2025
On this recent visit to James Wood Motors in Decatur, Texas, we brought our Chevy Tahoe in for routine maintenance, oil change, lube, filter, tire rotation. We had an issue with the fuel tank vent line and the charcoal canister which was causing an issue refueling the tank. The tank was dropped, cleaned, purge valve, vent line and canister were replaced. Now the issue with refueling has been corrected it will same us time and frustration while at the pump. My service advisor, Mr. Brian Stanley, kept me informed and up to date with the work being performed on our car. Brian is very professional, extremely knowledgeable and a pleasure to deal with. Each visit we are welcomed and made to feel important and valuable to the James Wood Motors family. We have been using James Wood Motors since 2007. I trust the service department and the mechanics that work here. Their work ethic has demonstrated to me that they can keep our Chevrolet Trucks and Cars running in tip top shape and give us the reliability we need in our vehicles. If you don't trade here, I highly recommend that you do.
5/20/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
Scott B|2011 Chevrolet Suburban
Confirmed Service Customer
5/19/2025
Dayson was very friendly and professional. Vehicle was ready as promised! Highly recommend!
5/20/2025
Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
ALVORD, TX
Emma S|2023 Buick Envision
Confirmed Service Customer
5/19/2025
Prompt, professional service
5/20/2025
Hi, we are so pleased you enjoyed your visit to James Wood Chevrolet Buick GMC - Service! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Michael B|2018 Chevrolet Colorado
Confirmed Service Customer
5/19/2025
efficient and smooth experience
5/20/2025
Hello, thank you for your kind words and this wonderful review! We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Boyd H|2025 Chevrolet Traverse
Confirmed Sales Customer
5/19/2025
Sales people were great, not pushy! Financing was quick and easy.
HUNTER HELM
5/20/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC
DECATUR, TX
Christopher B|2024 Chevrolet Blazer EV
Confirmed Service Customer
5/19/2025
Other than part being on back order everything went great!
5/20/2025
Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
NOCONA, TX
John S|2019 Chevrolet Traverse
Confirmed Service Customer
5/20/2025
Miss Zach who has been my long time service tech. Always felt like he took extra special care of me, my car and my pocketbook. Sad that he's gone, but he referred me to Dason and so he has big shoes to fill! I think he might be up to the challenge!
5/21/2025
Thank you for your thoughtful feedback. We're glad to hear you've had a positive experience with our service team. We truly appreciate your continued trust and are committed to providing you with the same great service every time you visit. We look forward to seeing you again soon!
SAGINAW, TX
Justin L|2025 GMC Sierra 1500
Confirmed Sales Customer
5/21/2025
Great start to finish.
JEFFREY MORRIS
5/22/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
DECATUR, TX
Christopher N|2025 Chevrolet Colorado
Confirmed Sales Customer
5/21/2025
very helpful, no pressure, quick and easy
RICHARD MITCHELL
5/22/2025
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
NEWARK, TX
Terry G|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
5/21/2025
Professional, friendly, and accommodating. I love doing business with James Wood Decatur.
RANDY WILLIAMS
5/22/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
PONDER, TX
Sheri C|2024 GMC Yukon
Confirmed Service Customer
5/22/2025
It was a great experience and the people are very friendly.
5/24/2025
Hello, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
Jennifer P|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
5/22/2025
The service advisor was friendly and kept us well informed the entire process.
5/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BOYD, TX
Penny R|2023 Chevrolet Traverse
Confirmed Service Customer
5/22/2025
Dason always takes care of everything I need. He explained things and is always very kind!
5/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GAINESVILLE, TX
Cara M|2024 GMC Yukon
Confirmed Service Customer
5/22/2025
We had a great experience with your service department. Everyone was so friendly and helpful.
5/24/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
MCKINNEY, TX
Claude C|2017 GMC 1500 Sierra
Confirmed Service Customer
5/20/2025
James wood Motors and Bryan Stanley always do a good job
5/21/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
WICHITA FALLS, TX
Nasser S|2025 GMC Sierra 1500
Confirmed Sales Customer
5/21/2025
James Wood Dealership once again proved their superb Customer Service Excellence. The entire team from Landen to Tylor as well their executive level, worked together to get me a good deal. That's why I keep coming back to James wood. In addition, I love driving my GMC Denali Again, Thank You James Wood. They even delivered it to my Business
LANDON EAST
5/22/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
COPPER CANYON, TX
Albert B|2022 GMC Yukon
Confirmed Service Customer
5/21/2025
Communication was great. Service was done on time.
5/22/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
DECATUR, TX
Roweda G|2025 GMC Sierra 1500
Confirmed Sales Customer
5/21/2025
i have been buying at James Woods many years.
CLAYTON ESTES
5/22/2025
Thank you! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
DALLAS, TX
Alejo L|2016 GMC 1500 Sierra
Confirmed Service Customer
5/22/2025
Allways great service
5/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC - Service
DECATUR, TX
Fonda M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/22/2025
Great!
5/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC - Service
SUNSET, TX
Carol M|2023 Buick Encore GX
Confirmed Service Customer
5/22/2025
Service Rep, Dustin, very helpful.
5/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
AZLE, TX
Richard S|2025 GMC Sierra 1500
Confirmed Sales Customer
5/22/2025
Did very good
KAREN PATTISON
5/24/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
AZLE, TX
Scott V|2025 Chevrolet Colorado
Confirmed Sales Customer
5/22/2025
Clay and Brandt were fantastic to work with in the purchase of my new 2025 Colorado Trail Boss
CLAYTON ESTES
5/24/2025
Congratulations on your new vehicle! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WEATHERFORD, TX
Eric G|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
5/22/2025
Kyle was very helpful to work with. I was disappointed that someone in the shop disconnected power to my dash cam while there. Now my camera is very glitchy. I’m not sure why they touched it when there’s nothing wrong with it whenever it was brought in.
5/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
FORT WORTH, TX
Tim C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/22/2025
Jennifer Westerlund did an outstanding job coordinating the repairs. The confidence she expressed and the willingness to introduce me to the repair manager and specialists who would perform the task was over and above. That extra effort convinced me to let James Wood service department perform the repairs. Great experience.
5/23/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
CLEBURNE, TX
Carson W|2024 GMC Sierra 1500
Confirmed Service Customer
5/22/2025
I got there about ten minutes ahead of my scheduled appointment time and was not made to wait. Instead, Shawn got me checked in and told me about the comfortable customer lounge that I made use of after I went for a short walk. When the work was finished, Shawn came and let me know my vehicle was ready and also asked if my walk went well. Everything went smoothly from start to finish.
5/23/2025
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
KELLER, TX
Allen H|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/23/2025
Exceeded expectations. Service was completed 30min sooner than scheduled. Everyone was friendly, truck was washed and the new waiting area was very pleasant and comfortable.
5/24/2025
Now that’s the kind of experience we love to deliver—friendly faces, faster-than-expected service, a clean truck, and a comfy new waiting area to top it all off! We’re thrilled we could exceed your expectations and we’ll be aiming even higher on your next visit.
FORT WORTH, TX
Rhonda P|2019 GMC Acadia
Confirmed Service Customer
5/23/2025
Everyone was very friendly
5/24/2025
Thank you! We take pride in creating a friendly environment where every visit feels a little brighter. You’re always welcome here—come back anytime with a smile waiting!
DECATUR, TX
Judy B|2023 GMC Yukon
Confirmed Service Customer
5/24/2025
Bryan did everything I asked.
5/25/2025
Bryan will be thrilled to know he delivered exactly what you asked for—thank you for sharing! We’re all about listening and following through. Until next time, we’re just a request away!
DECATUR, TX
Bryan W|2024 Buick Encore GX
Confirmed Service Customer
5/24/2025
Great customer service
5/25/2025
Another great customer service shout-out—thanks for the love! Until next time, may every visit feel just as welcoming and effortless.
HURST, TX
James S|2020 GMC 2500HD Sierra
Confirmed Service Customer
5/27/2025
Service was right on spot . I was initially told that it would be possibly a week before they could get to my vehicle due to being behind in the shop but they got it in and took care of issue in a timely manner .
5/28/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC - Service and we hope to see you again soon! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
PARADISE, TX
John B|2024 GMC Sierra 1500
Confirmed Service Customer
5/27/2025
Always the best service and friendly staff
5/28/2025
Hi there, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!
DECATUR, TX
William B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/27/2025
Always a good experience at James Wood.
5/28/2025
We want all our clients to have a comfortable and stress-free experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
JACKSBORO, TX
Paul E|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/28/2025
I had scheduled an oil change and tire rotation. I was first in line the morning of my appointment (7am). When checking in I was told my particular services would take a minimum of an hour and a half, I replied WHAT, for a simple oil change and tire rotation, even after I scheduled to be one of the first in line days previously , the answer YES. Needless to say, my first thought was how, second thought, why did I come back here! Dawson however was able to get me in and out in 40 minutes and did everything I had asked for in a professional manner. I have gone to dealership for years for simple oil changes etc and the first few years turnaround time had been good. However the last two years it had been AWFUL, taking no less than 2 hours on all visits . I went back hoping for “ good old days service and turnaround time”. I thought it was going to be a reminder of the recent past but turned into a good experience.
5/29/2025
We are very happy we could provide you with a positive experience. Thank you for choosing James Wood Chevrolet Buick GMC - Service as your first choice for all your automotive needs! Thanks again for taking the time to leave us this information about your recent visit. Take care!
HASLET, TX
Maria M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/28/2025
Likes all the people that worked with us to get us in a new vehicle
BOBBY MILLER
5/29/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WICHITA FALLS, TX
Chance H|2025 Chevrolet Suburban
Confirmed Sales Customer
5/29/2025
Jeff Morris was great to work with as well as the financing team
JEFFREY MORRIS
5/30/2025
Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! We hope to see you soon!
DECATUR, TX
Lincoln S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/22/2025
Had an appt for an oil change, arrived 15 minutes early and took over two hours to get it done
5/23/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
WEATHERFORD, TX
Dorothy B|2025 Chevrolet Equinox
Confirmed Service Customer
5/22/2025
Service people are always friendly and professional
5/24/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you're ever in need of more help, please let us know!
ARLINGTON, TX
Tina W|2020 GMC Acadia
Confirmed Service Customer
5/25/2025
Bryan is a great help with problems
5/26/2025
Thank you for the kind words! Bryan is a true problem-solver, and we’re so glad to hear he made your visit easier. When challenges pop up, you can count on him—and all of us—to help get things back on track.
BOYD, TX
Cayla W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/27/2025
Krystal was finally able to fix my truck.
5/28/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're looking forward to your next visit with us!
KELLER, TX
Breanna L|2025 GMC Terrain
Confirmed Sales Customer
5/28/2025
We worked with Andrew Baier and Rueben Cantu and they were absolutely amazing!! They made the car buying process so quick and easy and they went step by step and made sure we knew what we were buying. These guys were awesome, I would recommend them to anyone!!
ANDREW BAIER
5/29/2025
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
PARADISE, TX
Cameron H|2025 GMC Sierra 1500
Confirmed Sales Customer
5/28/2025
Tony Lara was great! Made everything super easy in and out in under three hours. This is the second vehicle that I’ve purchased at James woods and both times I had an amazing car buying experience. 10 out of 10 hands down best dealership in Texas. I’ll stand by that!
ANTONIO LARA
5/29/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle! We are always more than happy to assist you if anything else comes up. Take care!
PARADISE, TX
Lindsey T|2025 GMC Acadia
Confirmed Sales Customer
5/28/2025
Best car buying experience we’ve had by far
RICHARD MITCHELL
5/29/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle! Your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
SANGER, TX
Dwane D|2024 GMC Sierra 1500
Confirmed Service Customer
5/29/2025
Crystal was very nice and thorough.
5/30/2025
We're glad to hear you found our staff was nice and thorough! Please don't hesitate to reach out to us if there's anything more we can do!
CHICO, TX
Jeff M|2017 GMC 1500 Sierra
Confirmed Service Customer
5/29/2025
Na
5/30/2025
Hola, tu alta calificación significa mucho para nosotros. No dudes en contactarnos si necesitas algo. ¡Que tengas un buen día!
DECATUR, TX
Rhonda P|2019 GMC Acadia
Confirmed Service Customer
5/29/2025
Shawn is always kind and helpful to us. I am a little upset that the mechanics didn't realize my battery was not good, while my car was in the shop. But our service rep. Shawn, is always incredibly helpful.
5/30/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
DECATUR, TX
David A|2025 GMC Sierra 1500
Confirmed Sales Customer
5/29/2025
Tyler and Tony outstanding it's always a great experience. Am going to say all the staff members at James wood in Decatur are outstanding and great bunch of folks 👍 and finance dept always great 👍 👌.
ANTONIO LARA
5/30/2025
We want all our clients to have a comfortable and stress-free experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
AZLE, TX
Ronald L|2025 GMC Canyon
Confirmed Sales Customer
5/29/2025
"James Woods is a great dealership to work with, and Clay is the best. This is the second car in six months that I’ve bought from Clay and James Woods. They are professional, easy to deal with, and offer extremely competitive pricing along with top-notch service. James Woods and Clay are my go-to dealership and salesperson. Thank you both!"
CLAYTON ESTES
5/30/2025
Hello, thank you for sharing your positive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
RHOME, TX
Brett N|2025 Chevrolet Silverado 1500
Confirmed Service Customer
5/29/2025
My service advisor had such a great attitude with welcoming me in and smiling as he assured he would make sure my experience was going to be great. And it was thx to him. It was refreshing to have a service employee appear to love his job, or he pretending really well. Either way it was appreciated. A great attitude goes a long way!
5/30/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ALVORD, TX
Donald W|2019 Buick Enclave
Confirmed Service Customer
5/29/2025
Scheduled my oil change & new tires easily. All completed professionally. Normally the car is run through wash but it didn’t make it this time.
5/30/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
AZLE, TX
Alvin M|2025 GMC Sierra 2500 HD
Confirmed Service Customer
5/29/2025
Very quick and very helpful
5/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
WEATHERFORD, TX
Nathan L|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/29/2025
Kyle at the Service Desk was excellent, professional, and handled my service quickly.
5/30/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! Thank you again for leaving us this response!
DECATUR, TX
Brian J|2025 GMC Canyon
Confirmed Sales Customer
5/30/2025
Very pleasant and friendly. Had exactly what we were looking for
DREW WARD
5/31/2025
Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
COVINGTON, TX
Michael M|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
5/30/2025
From start to finish they are all the best.
KAREN PATTISON
5/31/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WEATHERFORD, TX
Raymond W|2025 GMC Sierra 1500
Confirmed Sales Customer
5/30/2025
Marty was very thorough and great to deal with
RICHARD MITCHELL
5/31/2025
Hi, we really appreciate your positive review! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
EDMOND, OK
Jamie C|2023 GMC 2500HD Sierra
Confirmed Service Customer
5/30/2025
Shawn Hogue is the very best
5/31/2025
Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PARADISE, TX
Penni J|2021 Buick Envision
Confirmed Service Customer
5/30/2025
Service advisor Krystal was amazing and made sure my maintenance was all done.
5/22/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
AZLE, TX
Michelle O|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/30/2025
Karen did a great job of helping me get everything lined up to trade my current vehicle for a new one. We were able to do almost everything over the phone with a pretty accurate estimate of trade in value so that when I got to the dealership, everything was in order and ready to go.
KAREN PATTISON
5/31/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
WICHITA FALLS, TX
David N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/29/2025
They did a great job getting my truck done
5/30/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC
RHOME, TX
Curtis A|2017 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/30/2025
Bryan my service advisor took care of my service needs on my truck. It’s good to have someone you can trust.
5/31/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PARADISE, TX
Jimmy M|2022 GMC 1500 Sierra
Confirmed Service Customer
5/30/2025
Replaced module, took care of recall on frt of hood very professional, ride home and pickup smooth operation!
5/31/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
SPRINGTOWN, TX
Sanjuanita T|2025 Chevrolet Trax
Confirmed Sales Customer
6/1/2025
Mr. Landon & Mr. Ruben were GREAT! I WAS VERY IMPRESSED they helped me a lot! If I happen to know of someone else looking for a vehicle I will definitely be sending them their way,!
LANDON EAST
6/3/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SPRINGTOWN, TX
Erick B|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
6/1/2025
Fast service with great communication
6/3/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
FORT WORTH, TX
Steven K|2025 GMC Yukon
Confirmed Sales Customer
6/2/2025
Clay made this the most pleasant experience in my car dealings over the past 50 hrs of car ownership. Professional, courteous, and thorough . If all car salespeople were as good as he is, the industry wouldn't have such a bad reputation. AAA+
CLAYTON ESTES
6/3/2025
Hi, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
GRAHAM, TX
Perry B|2025 GMC Sierra 1500
Confirmed Sales Customer
6/2/2025
The staff at James Woods is the best. I really enjoyed the experience and the customer appreciation that was given to myself. I will defiantly tell my friends and encourage them to give James Woods Dealership an opportunity to meet their transportation needs.
CLAYTON ESTES
6/3/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
BROCK, TX
Ronald B|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/2/2025
I bought a key fob and had it programmed. Every one involved in the service was very helpful and courteous.
6/3/2025
We appreciate your positive review about your recent experience with us! Until the next time we meet, take care!
WEATHERFORD, TX
Lynn K|2025 Chevrolet Tahoe
Confirmed Sales Customer
6/2/2025
Jeff the salesman was excellent. Everything he said he did and called me when he said he would.
JEFFREY MORRIS
6/3/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
YUMA, CO
Dianna L|2025 GMC Acadia
Confirmed Sales Customer
6/2/2025
Everything was good
KAREN PATTISON
6/3/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DECATUR, TX
Stanley S|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
6/2/2025
I set up an appointment with Shawn earlier in the week. Showed up on time and he took it from there. Took care of what needed to be done - oil change and tire rotation. I drove in around 7:15am and was leaving before 9am. Thanks Shawn!
6/3/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Daymon C|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/2/2025
Excellent service and communication, I have always returned to James Woods because they continue to treat us like family.
6/3/2025
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
CHICO, TX
Twila N|2023 Chevrolet Blazer
Confirmed Service Customer
6/2/2025
Handled all my problems in a timely manner
6/3/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC - Service! Please don't hesitate to reach out to us if there's anything more we can do!
BOYD, TX
Thomas S|2025 Buick Envista
Confirmed Sales Customer
6/3/2025
Smooth and easy
RICHARD MITCHELL
6/5/2025
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
BOYD, TX
James G|2013 Chevrolet Impala
Confirmed Service Customer
6/4/2025
It was good No problem
6/5/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
AZLE, TX
Geoffrey D|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
6/4/2025
Always friendly and professional.
6/5/2025
Hi there! We're so happy we were able to help you out! Thank you again for the great review!
AZLE, TX
Stephen R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/4/2025
Courteous employees, and dependable service
6/5/2025
Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
DECATUR, TX
Jerald S|2025 Buick Enclave
Confirmed Service Customer
6/4/2025
Quick and professional
6/5/2025
We're glad everything was completed quickly and professionally! Thank you so much for your feedback! We hope you have a great day!
PARADISE, TX
Lee W|2024 GMC Terrain
Confirmed Service Customer
6/4/2025
The check in process went well and quickly. The time estimated for the service was accurate. The waiting room and restrooms were clean and customers had snacks and drinks available
6/5/2025
It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
ARCHER CITY, TX
Rob T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/4/2025
125gh8j
6/5/2025
Hi, your high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
DECATUR, TX
Michelle C|2023 Chevrolet Trailblazer
Confirmed Service Customer
6/9/2025
Excellent service as always! Thank you!
6/10/2025
That “always” means the world to us—consistency is a badge of honor! We’re grateful for your continued trust and can’t wait to serve you again with the same excellence you’ve come to expect.
DECATUR, TX
Dianna L|2021 GMC Terrain
Confirmed Service Customer
6/9/2025
Everyone was very nice
6/10/2025
Sometimes the simplest comments say it best! We’re so glad you felt the kindness throughout your visit. That’s the energy we strive for with every guest who walks through our doors.
DECATUR, TX
Krystal G|2024 GMC Sierra 1500
Confirmed Service Customer
6/10/2025
Everyone is very friendly and knowledgeable
6/11/2025
Hi, we're happy you found our staff to be very friendly and knowledgeable during your experience here at James Wood Chevrolet Buick GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
Karl F|2024 GMC Sierra 1500
Confirmed Service Customer
6/10/2025
Fast, friendly and efficient!
6/11/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! We hope to see you soon!
DECATUR, TX
Ray P|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
6/10/2025
This was the easiest and most comfortable buying experience I have ever had.
ROCCO ROTUNDO
6/11/2025
Congratulations on your new vehicle! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DECATUR, TX
Andrew B|2018 Chevrolet Equinox
Confirmed Service Customer
6/2/2025
Absolutely the best experience ever
6/3/2025
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
MONTGOMERY, TX
Renata C|2024 Chevrolet Equinox
Confirmed Service Customer
6/2/2025
Realy good experience
6/3/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Allen B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
6/3/2025
Best service department
6/5/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
BOYD, TX
Nick P|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/3/2025
Dason was amazing to work with. He was very professional and courteous and kept in contact with me to keep me informed without having to continually call and ask.
6/5/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
MINERAL WELLS, TX
Jeffrey L|2025 GMC Sierra 1500
Confirmed Sales Customer
6/3/2025
Wouldn’t have been the same without Clay’s help.
CLAYTON ESTES
6/5/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
BOYD, TX
Norman S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/4/2025
Kyle was very friendly and willing to help
6/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ROSSTON, TX
Jeanie S|2018 GMC Acadia
Confirmed Service Customer
6/4/2025
Always top notch service
6/5/2025
We want all our clients to have a comfortable and stress-free experience with us! We can't wait to see you again, have a great day.
AZLE, TX
Jerry K|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/9/2025
Timely service. Kept me updated on progress
6/10/2025
Timely and transparent—that’s the service we strive for! Thanks for recognizing the effort behind the scenes. We’ll keep the updates coming and the experience stress-free!
MIDLAND, TX
Carlos M|2025 GMC Sierra 1500
Confirmed Service Customer
6/9/2025
Everyone was polite and attentive
6/10/2025
Politeness and attentiveness go a long way, and we're happy to hear that stood out to you. Thanks for taking the time to share—your comfort is always our top priority!
RHOME, TX
Sarrah M|2026 GMC Terrain
Confirmed Sales Customer
6/10/2025
Marty was amazing, he made the car buying process super easy and convenient
RICHARD MITCHELL
6/11/2025
Congratulations on your new vehicle! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
EL PASO, TX
Ma V|2019 Chevrolet Blazer
Confirmed Service Customer
6/10/2025
Really good
6/11/2025
We're pleased to know we have been able to exceed your expectations and really help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
RHOME, TX
Terry C|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
6/10/2025
This is my second new vehicle purchase within 6 months at James Woods. There are plenty of dealers closer to me in San Antonio, but I chose JW largely due to their customer satisfaction and exceptional sales experience.
CLAYTON ESTES
6/11/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle! We look forward to your next visit! Take care!
NEW BRAUNFELS, TX
Sydney N|2023 Buick Encore GX
Confirmed Service Customer
6/11/2025
I always go to James wood Decatur for my Buick. I drive over half an hour because the service is better than I can get anywhere near my house!
6/12/2025
We are very happy we could provide you with a positive experience. We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please don't hesitate to reach out!
FT.WORTH, TX
Morris H|2014 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/11/2025
As always Brian took care of everything with out any problems.
6/12/2025
Hello, thank you for sharing your positive experience! Until the next time we meet, take care!
FORT WORTH, TX
Richard S|2017 GMC Acadia Limited
Confirmed Service Customer
6/11/2025
As always, Bryan and his service guys did a great job in doing the work that was requested of them. And my vehicle came back washed as usual.
6/12/2025
Wow, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!
BRIDGEPORT, TX
Jason S|2025 Chevrolet Colorado
Confirmed Sales Customer
6/11/2025
Overall, the buying process was good. I prefer to do everything online, and James Wood does not work this way. I entered the process thinking it would be painful, as most dealership experiences tend to be. I was promised a quick turnaround when I arrived, and I was there an hour before I drove off the lot with my new vehicle. I would recommend purchasing your next vehicle from James Wood. I used Drew Wood; he had a lot of experience, was very honest, and I trusted him.
DREW WARD
6/12/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WICHITA FALLS, TX
James W|2024 GMC Sierra 1500
Confirmed Service Customer
6/11/2025
I always have a good experience at James Wood. Thank You.
6/12/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
DECATUR, TX
Telli E|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/11/2025
The service was fast and courteous. The staff was professional, and everything was completed efficiently. I appreciate the prompt attention and friendly attitude from the service team. Great experience overall!
6/12/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
William O|2022 Chevrolet Traverse
Confirmed Service Customer
6/11/2025
Fast courteous
6/12/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! Please don't hesitate to reach out to us if there's anything more we can do!
DECATUR, TX
Allen B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
6/12/2025
Excellent
6/13/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
BOYD, TX
Derek L|2020 GMC 1500 Sierra
Confirmed Service Customer
6/12/2025
Excellent Service
6/13/2025
Hi there, your satisfaction is our top priority. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
PARADISE, TX
Rachael E|2026 Chevrolet Equinox
Confirmed Sales Customer
6/12/2025
Everything about it was great. The lady at the front desk was friendly. The salesman was helpful without being pushy, which was greatly appreciated. The finance guy was super!
ROCCO ROTUNDO
6/13/2025
Hi, we are so pleased you enjoyed your visit to James Wood Chevrolet Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!
NOCONA, TX
Tracy L|2018 Chevrolet Traverse
Confirmed Service Customer
6/12/2025
Attention to my concerns. Quick and easy
6/13/2025
Hello, thank you for your kind words and this wonderful review! We hope to see you soon!
RHOME, TX
Angie U|2024 Buick Envision
Confirmed Service Customer
6/12/2025
Great service as always
6/13/2025
Hi, thank you for the wonderful feedback and high star rating! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
DECATUR, TX
Johnathan G|2025 GMC 3500HD Sierra
Confirmed Sales Customer
6/12/2025
My experience was wonderful from start to finish. The team made the process smooth and had great communication. Our rep Clay Estes was amazing, he was very knowledgeable and helpful.
CLAYTON ESTES
6/13/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WAXAHACHIE, TX
Phillip M|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/12/2025
Was great
6/13/2025
Phillip Loyd Milstead, thanks again for taking the time to leave us this information about your recent visit. Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
BOYD, TX
D'Ann V|2022 Chevrolet Tahoe
Confirmed Service Customer
6/12/2025
My engine locked up 4 hours from home, I had it towed to James Woods in Dectaur. Crystal was buying helpful and answered every question or concern I had. She communicated extremely well about the process and delays.
6/13/2025
We want all our clients to have a comfortable and stress-free experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
PAMPA, TX
Dallas G|2025 GMC Yukon
Confirmed Service Customer
6/12/2025
Required 2 tires due to road mishap. Your service manager and staff were excellent.
6/13/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Please don't hesitate to reach out to us if there's anything more we can do!
DENTON, TX
Joe G|2020 Chevrolet Traverse
Confirmed Service Customer
6/12/2025
Shawn always takes good care of our vehicle and is always prompt in his communication with us. It’s always a smooth transition.
6/13/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! We look forward to your next visit! Take care!
PARADISE, TX
Norman S|2025 GMC Sierra 1500
Confirmed Sales Customer
6/12/2025
Clay was very helpful and willing to make us happy
CLAYTON ESTES
6/13/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ROSSTON, TX
Trenton B|2025 GMC Yukon
Confirmed Sales Customer
6/13/2025
Karen is amazing and I can’t say enough good things about her and her dedication. That’s why we have cane back to buy our 3rd vehicle from her.
KAREN PATTISON
6/14/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
STEPHENVILLE, TX
Calvin P|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
6/13/2025
Marty did an amazing job getting my Silverado to Decatur from Denton in Timely manner. The dealer paid for my lunch and had my Silverado there when I got back from lunch. Marty set up wifi and system and everything is working awesome. Thank you Marty
RICHARD MITCHELL
6/14/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
FORT WORTH, TX
Kelley W|2024 GMC Sierra 3500 HD
Confirmed Service Customer
6/14/2025
The service manager Paul is the absolute best. My advisor didn't understand, but after talking with Paul he knew what I was talking about and got me taken care of quickly
6/15/2025
Hi, thank you so much for your high rating. Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
DECATUR, TX
Kristina W|2017 Chevrolet Traverse
Confirmed Service Customer
6/15/2025
Service and advisor excellent but was NOT HAPPY with the surprise 3% service charge for using my credit card. No warning; no one ever mentioned it (nothing online nor from the human I talked to). I understand CDB but advance notice should happen....Had no choice this time but won't happen again!!!
6/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
Margie H|2023 Chevrolet Tahoe
Confirmed Service Customer
6/12/2025
The service departmart always does an excellent job
6/13/2025
Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
BRIDGEPORT, TX
Ricky W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/12/2025
I made an appointment for 1st oil change and tire rotation also update. We'll oil was changed but tires were not rotated and update was gonna take 3 hours that I did not knowahead of time, so decided to wait. It took a couple of hours. When oil change was done I was told the truck was being washed. My wife and I watch the guy put my truck in line behind another truck. After waiting 20 minutes and my truck had not move to be washed I told them to just bring the truck back to me. So yes I was disappointed with the service we received.
6/12/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FORT WORTH, TX
Joan M|2020 Chevrolet Sonic
Confirmed Service Customer
6/12/2025
They picked my car up on time. Real courteous. Shawn kept me informed, did a great job
6/13/2025
Wow, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!
PARADISE, TX
Evelyn J|2016 GMC Acadia
Confirmed Service Customer
6/12/2025
Friendly, timely, knowledgeable, thorough
6/13/2025
Hi there! We're so happy we were able to help you out! Thank you again for leaving us this response!
AZLE, TX
Dawnelle B|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/15/2025
Very fast and friendly and took care of our needs
KAREN PATTISON
6/16/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
FORT WORTH, TX
Ruben C|2024 Chevrolet Silverado EV
Confirmed Sales Customer
6/16/2025
Great Experience.
DEREK WARD
6/17/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! Have an amazing day!
DECATUR, TX
Jeffrey P|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/16/2025
Krystal got me in on short notice and it was appreciated!!
6/17/2025
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
PARADISE, TX
Dewayne F|2020 Chevrolet Trax
Confirmed Service Customer
6/16/2025
The new lobby is nice
6/17/2025
Hi, thank you for the feedback and high star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you again for leaving us this response!
BOYD, TX
William J|2023 Chevrolet Suburban 1500
Confirmed Service Customer
6/16/2025
Made an appointment real convenient the service advisor was courteous and we talked about maintenance needs at close to 30K miles and authorized what was needed I was kept informed of the vehicle progress Kyle had vehicle washed and reached out when service was done over all very pleased with the visit
6/17/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
SPRINGTOWN, TX
Lanell G|2018 Chevrolet Equinox
Confirmed Service Customer
6/16/2025
Didn’t have to wait long.
6/17/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
HASLET, TX
Jared R|2025 GMC Yukon
Confirmed Sales Customer
6/17/2025
Karen is great!
KAREN PATTISON
6/20/2025
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
LUBBOCK, TX
Karen M|2026 Chevrolet Equinox
Confirmed Sales Customer
6/17/2025
Pleasant and easy experience.
BOBBY MILLER
6/20/2025
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
PARADISE, TX
James B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/17/2025
Quick service. Brian is always great to work with.
6/20/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BOWIE, TX
Peggy H|2016 GMC Yukon
Confirmed Service Customer
6/17/2025
Great job
6/20/2025
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
JUSTIN, TX
Amy W|2025 Buick Enclave
Confirmed Sales Customer
6/17/2025
It was great! They stayed open late so we could finalize our transaction and couldn’t have been more friendly and accommodating!
ANTONIO LARA
6/20/2025
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
FT WORTH, TX
Michael C|2024 GMC Terrain
Confirmed Service Customer
6/17/2025
Shawn my Service Advisor did a really good job taking care of us and getting the oil changed on our new Terrain. Thank you Shawn for doing such a wonderful job!
6/20/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
CHICO, TX
Michael F|2013 Buick Encore
Confirmed Service Customer
6/16/2025
Service Advisor Bryan Stanley and Cashiers were Outstanding and did a Great service. Thanks
6/17/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon! If you have any further questions, please don't hesitate to reach out!
DECATUR, TX
Daniel W|2025 GMC 1500 Sierra
Confirmed Sales Customer
6/16/2025
We called Mike Wheat to tell him that we found a truck we wanted and would come the next day. Gave him the stock number and he got things started. Came in the next morning and he got our Tahoe and Colorado appraised. He put the information in the computer then went with us over to work with Tony Lara. Tony went over all everything with the truck. He got our On Star and Sirius XM canceled and activated in new truck. He was wonderful at explaining all the features. Mike and Tony are great at taking care of the customer. Jeff Mawby took care of all the paperwork and signatures. The 3 are a blessing to work with. Wouldn’t trade anywhere else!
LYNN WHEAT
6/17/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.
DECATUR, TX
Robert C|2006 GMC Sierra
Confirmed Service Customer
6/16/2025
Krystal was awesome. She figured out the issue and got the job done. And was very patient with us throughout the entire process.
6/17/2025
Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
SPRINGTOWN, TX
Louis J|2024 GMC Sierra 2500 HD
Confirmed Sales Customer
6/16/2025
Everything from the sales process to the document signing went smooth. The team worked to get me a better rate than my own bank offered.
LYNN WHEAT
6/17/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! We're looking forward to your next visit with us!
DECATUR, TX
Kenneth K|2024 GMC Canyon
Confirmed Sales Customer
6/17/2025
I couldn’t have asked for a better salesman. Marty was professional and accommodating at the same time. No high sales pitch, very helpful.
RICHARD MITCHELL
6/20/2025
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
WICHITA FALLS, TX
James W|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
6/17/2025
Everything was easy. Tony Lara was great from start to finish.
ANTONIO LARA
6/20/2025
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
BRIDGEPORT, TX
Michael S|2017 Chevrolet Impala
Confirmed Service Customer
6/18/2025
I was disappointed. It took one and a half hours to get an oil change. I asked for a car wash and was told it would happen. When I went to get my car it had not been washed. Nobody said anything to me. I told one of the young employees in the driveway I had been promised a car wash. He told me the car wash was broke.
6/19/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
NEWARK, TX
Robert P|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
6/17/2025
Shawn Hooe is the best he took really awesome care of me and I love going to James Woods because everyone is so friendly and helpful. Btw I live 36 miles one way from there that's how awesome Shawn Hooe is, so if you need an awesome service writer go see Shawn Hooe at James Woods Chevrolet in Decatur.
6/20/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
HALTOM CITY, TX
Terry B|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/18/2025
Went in for an oil change, was asked if I wanted the truck washed. I said yes please as I had also requested the tires be rotated. Truck washed not washed when completed, also the wheels had no hand prints on the tires, which made me question whether or not they actually were rotated. There was oily hand prints, smudges on the fenders from the oil change as well. Also someone had connected their phone to my CarPlay and when I started my truck their music was playing on my radio. I went into settings and saw where someone with the name “Yo mama” had connected their phone to my Bluetooth. Overall the level of service seems to be slipping at James Wood. I have done business with you for about 30 years and have never really had any issues until recently.
6/19/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
HASLET, TX
Clifford C|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
6/18/2025
Derick Ward and the whole James Wood employees professionalism is great. Treats you like one of family.
DEREK WARD
6/19/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
PARADISE, TX
Christopher C|2025 Chevrolet Equinox EV
Confirmed Service Customer
6/19/2025
The communication could be better, between departments & with the customer.
6/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
COMANCHE, OK
Elizabeth P|2022 GMC 2500HD Sierra
Confirmed Service Customer
6/19/2025
Remove my email address from your system. I am not Elizabeth and do not live in your area
6/24/2025
Our team has acknowledged this review.
FORESTBURG, TX
Lori G|2020 Chevrolet Equinox
Confirmed Service Customer
6/19/2025
Friendly staff and wait time was just right
6/20/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Roy E|2025 GMC Acadia
Confirmed Sales Customer
6/18/2025
Jason Culpepper worked for several days to find the exact GMC Acadia Denali that I wanted. It was just an example of how the "Wood Way Works" to go out of its way to satisfy a customer. I have bought many vehicles from James Wood and the sales experience is always excellent and Shawn Hooe in the service department takes great care of our personal and company vehicles.
JASON CULPEPPER
6/19/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
James B|2020 Chevrolet Equinox
Confirmed Service Customer
6/18/2025
Dason was very helpful. My service was done quickly and well. I had been told by someone not with James Wood that I needed all new brake pads. Your mechanic said not so. Thank you!
6/19/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
SUNSET, TX
Donald H|2023 GMC Sierra 1500
Confirmed Service Customer
6/19/2025
Everything was great
6/20/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Thanks again for taking the time to leave us this information about your recent visit. Take care!
ALVORD, TX
Teresa R|2015 Buick Verano
Confirmed Service Customer
6/19/2025
Always a pleasure in working with Shawn. He's attentive to my concerns regarding my car, courteous, knowledgeable and professional! I also feel confidant in entrusting my car's service needs to the mechanics at James Wood. Have had good, reliable service through my years of affiliation with James Wood Motors since I purchased my first care from the dealership in 2012.
6/20/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. We are always more than happy to assist you if anything else comes up. Take care!
FT WORTH, TX
Jimmy S|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/19/2025
Great service dept.
6/20/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
FORT WORTH, TX
Amanda H|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/19/2025
Dason stepped up when my original Service Writer was running behind. So I chose him to help me. Such a nice guy. Very informative.
6/20/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
SPRINGTOWN, TX
David R|2015 GMC 2500HD Sierra
Confirmed Service Customer
6/19/2025
No issues at all Appericate the porter taking me to and from my appointment
6/20/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
PALO PINTO, TX
Andrea G|2018 GMC Yukon
Confirmed Service Customer
6/19/2025
The oil change service and pricing were satisfactory. However, I was disappointed with the customer service experience. I had clearly explained at the start that I was returning after a previous negative visit and was hoping this experience would help restore my trust in your service. Despite this, the service agent repeatedly attempted to upsell me on additional services—even after I stated I was only there for an oil change. This felt dismissive and frustrating, especially given the context I provided. I hope this feedback is taken seriously and improvements are made to better respect customer preferences and loyalty.
6/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ROANOKE, TX
Marian H|2025 GMC Sierra 1500
Confirmed Sales Customer
6/19/2025
Randy and Cathy were very helpful through the entire process and Rocco was great with our new truck run through. We were very pleased and love our new truck!
RANDY WILLIAMS
6/20/2025
Congratulations on your new vehicle! We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC
ARLINGTON, TX
George G|2025 GMC Sierra 1500
Confirmed Sales Customer
6/20/2025
One call and my salesman, Clay, completed the transaction, from my trade to the final price details with follow up text and email. Huge time savings as the transaction went exactly as planned. Thanks again
CLAYTON ESTES
6/21/2025
Wow, we're glad you had such a wonderful experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
RICE, TX
James C|2024 GMC Sierra 1500
Confirmed Service Customer
6/20/2025
Quicker than expected
6/21/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
ALVORD, TX
Charles F|2012 GMC 1500 Sierra
Confirmed Service Customer
6/20/2025
Fast courteous service
6/21/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
RHOME, TX
Eldon H|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
6/20/2025
No issues, standard oil change/tire rotation and checks, all went well
6/21/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
AZLE, TX
Chad N|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
6/22/2025
Dason helped me out and was able to get me taken care of. I appreciated his updates on when my truck would be done.
6/23/2025
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FORT WORTH, TX
Sharlene C|2023 Chevrolet Colorado
Confirmed Service Customer
6/19/2025
Dason is our new service advisor now and has a really great personality. Did a great job !
6/20/2025
Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! Thank you again for the great review!
SUNSET, TX
Jose R|2025 GMC Sierra 1500
Confirmed Sales Customer
6/20/2025
Very pleased with the way we were treated. Tony was amazing. Would absolutely do business with him again.
ANTONIO LARA
6/21/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon! Take care!
DECATUR, TX
Christen A|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
6/20/2025
Awesome experience with Landon! He was helpful and showed everything we wanted.
LANDON EAST
6/21/2025
Hi, we are so pleased you enjoyed your visit to James Wood Chevrolet Buick GMC! Until the next time we meet, take care!
DECATUR, TX
Jerry D|2026 Chevrolet Trailblazer
Confirmed Sales Customer
6/20/2025
Was very informative and knew allot about what he was selling
DEREK WARD
6/21/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Thank you again for leaving us this response!
DECATUR, TX
Deana G|2012 Chevrolet Cruze
Confirmed Service Customer
6/22/2025
Lack of communication with service advisor unless I reached out to him. Technician failed to put the screws back in the cowling and it has since been dragging and ripping off my car.
6/23/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
BOYD, TX
James H|2021 Chevrolet Tahoe
Confirmed Service Customer
6/23/2025
Excellent
6/24/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Please don't hesitate to reach out if there's anything additional we can do for you.
HASLET, TX
Nasser S|2025 GMC Sierra 1500
Confirmed Service Customer
6/23/2025
The service was outstanding and Friendly. Crystal did a great job communicating the status of my vehicle. The Sales team even got involved to facilitate my loaner availability. I only have one recommendation, If if you could have extra loaners available. I had to wait more then a week to drop my Truck due to unavailable loaners. Nevertheless, Landen went out of his way to drop my truck at my work place, which takes the quality of their service to another higher level.
6/24/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. We look forward to serving you again. Best wishes, James Wood Chevrolet Buick GMC
COPPER CANYON, TX
Carole L|2024 Buick Envision
Confirmed Service Customer
6/23/2025
Nice service department and friendly staff. Service on my car was excellent.
6/24/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC
RHOME, TX
Gary K|2025 GMC Sierra 1500
Confirmed Sales Customer
6/23/2025
Called Clay Friday morning ready to quit looking after several less than impressive visits to four different dealerships. He sounded like my kind of guy so I trucked on over to Decatur to give him a shot. It wasn’t quick but it was worth the trip to Decatur! Got the deal done and headed back home in a new truck that afternoon. I will tell anyone I know who’s looking to take a look at James Wood in Decatur!! Thanks!!!
CLAYTON ESTES
6/24/2025
Wow, it's experiences like yours that really keep us motivated! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
ARLINGTON, TX
Mark C|2023 GMC Sierra 1500
Confirmed Service Customer
6/23/2025
Very fast this time
6/24/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
PONDER, TX
Stephen W|2024 Buick Enclave
Confirmed Service Customer
6/23/2025
I do not like being charged 3% for using my credit card. Everything else is great!
6/24/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SPRINGTOWN, TX
William I|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
6/24/2025
All went well.
6/25/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. We look forward to your next visit! Take care!
JUSTIN, TX
John F|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/24/2025
Great experience, Derek Ward was very easy to work with
DEREK WARD
6/25/2025
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
RHOME, TX
Randall H|2023 Chevrolet Trailblazer
Confirmed Service Customer
6/24/2025
Krystal was excellent to work with. She greeted us with a nice welcome and we returned for air liter service. She greeted us with a smile and pleasant to work with👍🏽
6/25/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Lori M|2023 GMC Yukon
Confirmed Service Customer
6/24/2025
I called regarding my recalls on a Friday. They got me in on following Monday. Very helpful and extremely prompt!!
6/25/2025
Hi, we are so pleased you enjoyed your visit to James Wood Chevrolet Buick GMC! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
DECATUR, TX
Hunter G|2025 Chevrolet Trax
Confirmed Sales Customer
6/23/2025
Drew was awesome helped out a lot
DREW WARD
6/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PARADISE, TX
Elizabeth K|2025 GMC Acadia
Confirmed Service Customer
6/23/2025
Bryan, my service manager ALWAYS takes great care of me! I drive 80 miles, one way, because of the awesome service department! Also,, very glad for the extra chairs with little attached tables!
6/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.
GRAFORD, TX
Robert S|2025 GMC Sierra 1500
Confirmed Sales Customer
6/23/2025
Drew listened to what I wanted and was not pushy. He had the vehicle ready for a test drive when I showed up.
DREW WARD
6/24/2025
Wow, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
ARLINGTON, TX
Orlando A|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
6/23/2025
They were quick to help when arriving, they had my vehicle in and out of the shop which was great! Communication was also great were they were at with vehicle to keep me updated. Overall great experience! Will be coming back
6/24/2025
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
BRIDGEPORT, TX
Carol L|2024 Chevrolet Trailblazer
Confirmed Service Customer
6/23/2025
Good service and short wait time waiting on your car being serviced
6/24/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC
FT WORTH, TX
Nick S|2020 GMC 1500 Sierra
Confirmed Service Customer
6/23/2025
Bryan was professional and did a good job of updating me on my vehicle
6/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Baldemar L|2025 GMC Sierra 1500
Confirmed Service Customer
6/23/2025
Yall had me in and out in a timely manner. Not like the last dealership I took my truck to.
6/24/2025
We're glad everything was completed in a timely manner and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GRAPEVINE, TX
Steven H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/24/2025
Buying any car is stressful. Buying a new truck is stressful and a huge financial commitment. The people at James Wood Decatur make that process as easy as possible and make me feel appreciated and respected. Most importantly, I only buy my vehicles at James Wood Decatur because I trust them to treat me fairly, and that trust is based on my past experiences. For this new truck purchase, I worked with Tyler Mayfield and Tony Lara. I had not worked with Tony before but he is a great guy, very personal and very dedicated to making sure customers are not only pleased with their purchase but fully understand all the features. As for Tyler, I had done business with him before and he is absolutely one of the best in the business. Why? From the beginning it was obvious that he listens purposefully, understands the customer’s needs and works tirelessly to meet those needs. Plus, working with Tyler there is no upsell pressure and none of the typical “sales guy slang” that confuses the customer. Tyler respects his customers and does all he can to put them at ease and match each customer with the exact car wanted at a fair price. That is top tier customer service and that is why Tyler is so successful and now has a leadership role at James Wood, which I know he earned and is deserved. Finally, my financing was easy and tailored to meet my needs. In fact, Jeff Mawby was a very astute listener who offered a suggestion that I had not considered, but that suggestion almost immediately provided significant value, saving me some valuable time and several hundred dollars. How do you top that? Thank you.
ANTONIO LARA
6/25/2025
Wow, it's experiences like yours that really keep us motivated! Our staff is committed to providing each of our clients with the best automotive experience. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Congratulations on your new vehicle! Best wishes, James Wood Chevrolet Buick GMC
DECATUR, TX
Melissa D|2022 Chevrolet Equinox
Confirmed Service Customer
6/24/2025
My appointment was at 1:30, I arrived at 1:10. My car wasn’t driven out until around 4:50. All the protective plastic was left in the car along with mirror tag. The key fob was put where phones can be charged, I was told by the dealership to never put anything in that area. I believe that also might be in the owners manual. Crystal kept me informed of the status of my car and she was about the only positive thing about the visit, other than having new tires. My family has been loyal to James Wood but the customer service is lacking. I strongly suggest that someone like into the processes of the service department!
6/25/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
BOYD, TX
James V|2020 Chevrolet Equinox
Confirmed Service Customer
6/24/2025
Always timely and thorough.
6/25/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
Marcus T|2025 Chevrolet 1500 Silverado
Confirmed Service Customer
6/24/2025
It was overall a great experience, the staff was super friendly and professional, and the service was quick.
6/25/2025
Hello, we are glad we could help! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BRIDGEPORT, TX
Rob S|2024 GMC Sierra 1500
Confirmed Service Customer
6/24/2025
Purchased a Front & Rear Camera through GM and had it installed at James Wood in Decater. also had it serviced.
6/25/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
FT WORTH, TX
Ural S|2025 GMC Sierra 1500
Confirmed Sales Customer
6/24/2025
Hassle free and was treated very well during the whole process, great team to work with
KAREN PATTISON
6/25/2025
Hi, thanks for your praise and kind comments about our team. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
MIDLAND, TX
Debra G|2023 Chevrolet Traverse
Confirmed Service Customer
6/25/2025
Was met promptly and with courtesy. Dason was personable and informative
6/26/2025
Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHICO, TX
Dewayne F|2018 Chevrolet Trax
Confirmed Service Customer
6/25/2025
It's nice and convenient
6/26/2025
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
BOYD, TX
Zackary H|2023 GMC Sierra 2500 HD
Confirmed Service Customer
6/25/2025
Had my truck taken in for a leaking roof and recalls
6/26/2025
Hello there, we appreciate you taking the time to leave us this feedback. We're looking forward to your next visit with us!
RHOME, TX
Donald F|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/25/2025
I didn't actually go to the dealership. This was a great experience for me, probably the best I've had at buying a new vehicle. I am very pleased with their professionalism! I definitely recommend giving these guys a chance as you shop!!
TIMOTHY BROWN
6/26/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
CLOVIS, NM
Gary H|2025 GMC Canyon
Confirmed Sales Customer
6/26/2025
Great purchase experience with Bob Miller. Currently having a software issue with the electronics. Spent 4 hours at the dealership yesterday without a solution. Waiting now on a new software update from GMC. Not real happy about a brand new vehicle that already has issues! :(
BOBBY MILLER
6/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ARGYLE, TX
David M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/26/2025
Great job, got my vehicle in and out. Thank you Dustan for all your help.
6/27/2025
Thank you for the shout-out! We’re thrilled Dustan was able to assist and get your vehicle in and out quickly—he’s one of our best at making things seamless and stress-free. Great teamwork drives great results, and we’re so glad we could steer your visit in the right direction!
DECATUR, TX
Brenda S|2024 Buick Encore GX
Confirmed Service Customer
6/26/2025
Service at James Wood is always great! Krystal is so friendly, helpful and keeps me informed about my car. She knows her job and does it well!
6/27/2025
We’re so grateful for your continued trust! Krystal will be thrilled to hear how much you appreciate her friendly updates and expertise. At James Wood Chevrolet Buick GMC, great service isn’t just a goal—it’s our tradition, and Krystal carries that forward every day!
AZLE, TX
Coyd W|2023 Chevrolet Tahoe
Confirmed Service Customer
6/26/2025
Great service, on time and very helpful
6/27/2025
We appreciate your kind words! On-time, helpful service is exactly what we aim to provide—and it’s great to hear everything went just right. When reliability and support go hand-in-hand, service becomes something you can count on.
DENTON, TX
Walter R|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/26/2025
Loved the No Add on extras!! Drew is one of best sales guys I’ve had. No BS with him. Experience was Great!!!
DREW WARD
6/27/2025
We’re thrilled to hear that Drew delivered such a transparent and no-pressure experience! No add-ons, no nonsense—just honest, great service. When buying a car feels this easy, we know we’ve done our job right.
WILSON, TX
Steven H|2024 GMC Sierra 2500 HD
Confirmed Sales Customer
6/25/2025
Entire staff was great, not pushy and helped get in and out quickly
RICARDO DELGADO
6/26/2025
Hi, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
PONDER, TX
Caitlin C|2025 Chevrolet Trailblazer
Confirmed Service Customer
6/25/2025
Dason was great. They finished ahead of scheduled.
6/26/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SANGER, TX
Julie R|2020 GMC 1500 Sierra
Confirmed Service Customer
6/25/2025
Shawn changed my oil and rotated my tires. He was above and beyond kind, respectful, and focused on the objective. My pick-up was finished within the hour. Shawn will be my "go-to" from now on.
6/26/2025
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ALVORD, TX
William S|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
6/26/2025
Always friendly and helpful. Unfortunately I traded in my Chevy for Nissan. Chevy Silverado Quality has went south and Chevy needs to do reboot on there mechanical choice. Old Chevy Silverado lasted 700,000 with little maintenance
6/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
Rodney M|2024 GMC Sierra 3500 HD
Confirmed Service Customer
6/26/2025
Always treated with kindness and courtesy. Excellent service.
6/27/2025
We truly appreciate your loyalty and kind feedback. Being treated with kindness and courtesy is how every guest should feel—and we’re so glad the excellent service continues to stand out for you. With us, care is always part of the experience.
MAYPEARL, TX
Robert J|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
6/26/2025
Good service and comfortable waiting area
6/27/2025
Thanks so much for your kind words! Providing good service in a space where you can relax makes all the difference, and we’re glad both came through for you. Comfort and care—every mile, every visit.
DECATUR, TX
Keith P|2011 GMC Sierra
Confirmed Service Customer
6/26/2025
Everyone in service department was courteous and kind
6/27/2025
We truly appreciate your kind words about our service department. Courteous and kind is how we believe every guest should be treated—because great service always starts with great people.
BOYD, TX
Kelly B|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/27/2025
Everything was fine. Clay works hard and he got us in and out.
CLAYTON ESTES
6/28/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
BRIDGEPORT, TX
Jeffry S|2017 GMC 2500HD Sierra
Confirmed Service Customer
6/27/2025
Just an oil change, but everything was handled as it should be.
6/28/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DECATUR, TX
Dolores C|2021 Chevrolet Traverse
Confirmed Service Customer
6/27/2025
I had my car serviced & my oil changed. My service rep (Shawn) was courteous & helpful. I was in & out in less than an hour.
6/28/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
DECATUR, TX
David H|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/28/2025
Always have good service when I go there. Shawn Hooe does a great job with communicating during the service appointment and lets you know what is going on. Also gives you a heads up for the next appointment as well.
6/29/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
FT WORTH, TX
Carrie S|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
6/28/2025
Friendly and efficient
6/29/2025
Hi, thank you for the wonderful feedback and high star rating! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
AZLE, TX
Jared G|2024 Chevrolet Corvette
Confirmed Service Customer
6/30/2025
This was my first time at the dealership's service department since purchasing my new Corvette. I called for my appointment, I was assigned a service advisor on that call. When I arrived, I was able to speak with that service advisor right away and have my needs taken care of (first oil change). I was also notified of a recall item, a software update to the Corvette, which wasn't even in the MyChevrolet app, and they took care of that as well. Overall a great first experience, and I'll be back for future servicing. Thank you!
7/1/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC. Please don't hesitate to reach out to us if there's anything more we can do!
FORT WORTH, TX
Judy L|2025 GMC Terrain
Confirmed Service Customer
6/30/2025
Dason in service always takes care of me when I bring my car in for service. He listens and does what he can to get me in and out quickly.
7/1/2025
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SUNSET, TX
Kenneth C|2024 GMC Sierra 1500
Confirmed Sales Customer
6/30/2025
We always have a great experience when we deal with James Wood. Matt took care of us and got us in a new truck. He is very personable and next time we need a new vehicle we will want to work with him.
MATTHEW GARRETSON
7/1/2025
Kenneth Collins, thanks again for taking the time to leave us this information about your recent visit. We look forward to your next visit! Take care!
WATAUGA, TX
Danny S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/26/2025
Always a great experience
6/27/2025
We truly appreciate your continued support! Knowing it’s always a great experience means the world to us. Consistency, care, and a welcoming smile—that’s what keeps the experience great, visit after visit.
ALVORD, TX
Macy D|2024 Chevrolet Suburban 1500
Confirmed Service Customer
6/26/2025
Great customer service
6/27/2025
We truly appreciate it! Great customer service is at the heart of everything we do, and we’re so glad it showed during your visit. When kindness meets quality, the experience speaks for itself.
DECATUR, TX
Jerry O|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
6/27/2025
Shawn and everybody are GREAT!!!
6/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
DECATUR, TX
Kimberly H|2024 GMC Sierra 1500
Confirmed Service Customer
6/27/2025
Krystal was very attentive and made the process easy.
6/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
ALVORD, TX
Dee M|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/29/2025
As with the last two purchases everyone and everything was great. Bob Miller has been a great sales person every time
BOBBY MILLER
6/30/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
SPRINGTOWN, TX
Lonnie M|2025 GMC Sierra 1500
Confirmed Sales Customer
6/29/2025
Billy was great and the whole experience went much smoother than we anticipated.
BILLY BALDERAS
6/30/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Jacqueline D|2025 GMC Acadia
Confirmed Sales Customer
6/30/2025
I always get excellent service at James Wood Motors. They always take care of all my purchases and Service.
ROCCO ROTUNDO
7/1/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
BOWIE, TX
Melissa L|2019 Chevrolet Tahoe
Confirmed Service Customer
6/30/2025
pleased with Service
7/1/2025
Hi, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
DECATUR, TX
David A|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/1/2025
Like always awesome
7/2/2025
David App, thanks again for taking the time to leave us this information about your recent visit. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
Danna G|2020 Chevrolet Blazer
Confirmed Service Customer
6/30/2025
Clay and starlight were exceptional in Customer service when I visited.
7/1/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon! Thank you again for leaving us this response!
WATAUGA, TX
Ceiti J|2018 GMC Terrain
Confirmed Service Customer
6/30/2025
Shawn is a delight! He was so kind and attentive! I will definitely be coming back to the Service Department to see Shawn!
7/1/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FT WORTH, TX
Douglas D|2012 Chevrolet Equinox
Confirmed Service Customer
6/30/2025
Continued communication on my car's maintenance and repairs were very helpful. The ability to approve additional items on my mobile phone was very easy.
7/1/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC
HASLET, TX
Kevin S|2021 GMC 1500 Sierra
Confirmed Service Customer
6/30/2025
waiting room was clean and comfortable. tv would have been nice, I have no complaints though.
7/1/2025
It's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
DECATUR, TX
Joshua R|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
6/30/2025
Awesome Folks!!!
CLAYTON ESTES
7/1/2025
Hello there, we appreciate you taking the time to leave us this feedback. We're looking forward to your next visit with us!
PICAYUNE, MS
Ronald H|2025 GMC Sierra 1500
Confirmed Sales Customer
7/1/2025
Working with Bob Miller is a pleasure. I am 300 miles from the dealership but his trust & honesty is why I come back.
BOBBY MILLER
7/2/2025
Hi, we are so pleased you enjoyed your visit to James Wood Chevrolet Buick GMC! Our staff is committed to providing each of our clients with the best automotive experience. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
LUBBOCK, TX
June K|2021 Chevrolet Suburban
Confirmed Service Customer
7/1/2025
Everything from setting up the appointment to signing in on arrival and paying when service was done went very smoothly. I recommend coming here to get your vehicle serviced
7/2/2025
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
CHICO, TX
Roderick R|2025 Chevrolet Equinox
Confirmed Service Customer
7/1/2025
Dason was very helpful and courteous. I love James Wood service department!
7/2/2025
Hello, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
DECATUR, TX
Delbert C|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
7/1/2025
Karen went above and beyond helping me with my selection of a new truck. She explained all the new features on the 2025 GMC Sierra SLT. Answered all my questions about all the different settings on the truck.
KAREN PATTISON
7/2/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BRIDGEPORT, TX
Barbara N|2023 GMC Yukon
Confirmed Service Customer
7/1/2025
Quick Easy Friendly
7/2/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
POOLVILLE, TX
Dale W|2024 GMC Sierra 2500 HD
Confirmed Service Customer
7/1/2025
2nd visit—- Perfect
7/2/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please don't hesitate to reach out!
HASLET, TX
Allison C|2020 Buick Envision
Confirmed Service Customer
7/1/2025
Great service! Love this Dealership
7/2/2025
Hi, we are so pleased you enjoyed your visit to James Wood Chevrolet Buick GMC! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
AZLE, TX
Barbara B|2024 Buick Enclave
Confirmed Service Customer
7/1/2025
Local friendly people
7/2/2025
Wow, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Derek W|2025 GMC 1500 Sierra
Confirmed Service Customer
7/2/2025
Always a great experience!
7/3/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
RHOME, TX
Keith M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/2/2025
Great selection. Finance went smooth.
DREW WARD
7/3/2025
We appreciate your positive review about your recent experience with us! Thank you again for leaving us this response!
RUNAWAY BAY, TX
Natividad M|2025 GMC Sierra 1500
Confirmed Sales Customer
7/2/2025
Fast and easy. Best deals in Texas. Clay Estes made it super easy !
CLAYTON ESTES
7/3/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
MIDLAND, TX
Tyler M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/2/2025
good selection of vehicles and willingness to work with me on my buy experience.
CLAYTON ESTES
7/3/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!
ROANOKE, TX
James H|2025 GMC Yukon
Confirmed Service Customer
7/1/2025
Shaun always does a great job. Excellent customer service.
7/2/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
PERRIN, TX
Roberto M|2025 Buick Envision
Confirmed Sales Customer
7/1/2025
Amazing people and customer service. Very easy and straightforward process!
DEREK WARD
7/2/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
RHOME, TX
Gorden W|2012 GMC Sierra
Confirmed Service Customer
7/1/2025
Bryan Stanley is the best
7/2/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FORESTBURG, TX
Christopher P|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/2/2025
Easy purchase from selection to paperwork!!!
CHRISTOPHER PRIDDY
7/3/2025
Christopher Priddy, thanks again for taking the time to leave us this information about your recent visit. Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
DECATUR, TX
William C|2025 Chevrolet Trax
Confirmed Sales Customer
7/2/2025
Another successful purchase at James Wood. Thank you Rocco and Rusty for working the dealer trade. This is why I repeat purchase and stay loyal. Great job, boys!
ROCCO ROTUNDO
7/3/2025
Hi there! We're so happy we were able to help you out! Our staff is committed to providing each of our clients with the best automotive experience. Congratulations on your new vehicle! We look forward to helping again in the future. Take care!
DECATUR, TX
Jerald S|2024 GMC Sierra 1500
Confirmed Service Customer
7/3/2025
Quick and courteous service. Nothing more and nothing less.
7/4/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PARADISE, TX
Richard D|2025 GMC Yukon XL 1500
Confirmed Sales Customer
7/3/2025
It was a great experience. Everything was ready at the time I needed it. Mike Wheat went above the call to help close the deal. If I need another vehicle, I'll go see Mike.
LYNN WHEAT
7/4/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
HASLET, TX
Laura N|2025 GMC Sierra 1500
Confirmed Sales Customer
7/4/2025
Matt and the finance department were courteous and did a wonderful job getting the sell done!
MATTHEW GARRETSON
7/6/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
JUSTIN, TX
Shealeigh W|2025 Chevrolet Tahoe
Confirmed Sales Customer
7/2/2025
Clay Estes was great! Very attentive, professional and personable!
CLAYTON ESTES
7/3/2025
Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!
DECATUR, TX
Jonathan J|2025 GMC 2500HD Sierra
Confirmed Sales Customer
7/2/2025
Good selection. I like that you have actual pictures of the vehicle on your website.
ANTONIO LARA
7/3/2025
Hi, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC
WEATHERFORD, TX
Mary H|2024 GMC Yukon XL 1500
Confirmed Service Customer
7/3/2025
It was an easy appt reservation and a quick oil change.
7/4/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SUNSET, TX
Gregory V|2025 GMC Yukon
Confirmed Service Customer
7/3/2025
The only reason for 4 Stars instead of 5 Stars was because my vehicle was left in "Guest" mode and I did not know how to change it back to my normal mode. I ended up calling my Salesman (Derek Ward) and he was able to quickly help me. So, if you include Derek's ability to help me as part of the dealership experience, then I would say 4.5 Stars.
7/4/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
FT WORTH, TX
Christina C|2024 GMC Sierra 1500
Confirmed Sales Customer
7/3/2025
Matt was excellent salesman so helpful found the best truck at the best price. Great at helping with our trade. Finance manager was very fast and efficient. Thank you all. We love our truck.
MATTHEW GARRETSON
7/4/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
STEPHENVILLE, TX
Betty C|2021 Chevrolet Colorado
Confirmed Service Customer
7/5/2025
friendly and quick
7/6/2025
Hi, we're happy you found our staff to be friendly during your experience here at James Wood Chevrolet Buick GMC. Feel free to reach out to us if you need anything. Have a wonderful day.
SPRINGTOWN, TX
Susan C|2021 Chevrolet Malibu
Confirmed Service Customer
7/8/2025
I appreciated the communication for any work was done. I appreciated the speed!
7/9/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BRIDGEPORT, TX
Daniel J|2025 GMC Yukon
Confirmed Sales Customer
7/8/2025
I have been looking at new vehicles for several months now, when a friend of mine told me that I should contact Carey Williams at James Wood GMC in Decatur, TX. Mr Williams introduced me to Karen Patterson in the new car sales department. Over the years I have purchased many vehicles especially when I still owned my Home Building and Development Company and I must say that I have never met a salesperson more Efficient, Professional and just outright more concerned with every detail in the purchase of our new Yukon Denali than Karen. For anyone looking to purchase a new vehicle, I would not hesitate in recommending Karen Patterson at the James Wood Dealership in Decatur, Texas. And to CW, Karen and the entire staff at James Wood GMC...Thank You!!! You made purchasing a New Vehicle a true pleasure!!! Dan Jensen
KAREN PATTISON
7/9/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Best wishes, James Wood Chevrolet Buick GMC
BENBROOK, TX
Ray P|2024 GMC Sierra 1500
Confirmed Service Customer
7/4/2025
Oil change and tire rotation. Everything went well.
7/6/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
COLLEYVILLE, TX
Nancy B|2025 Buick Envista
Confirmed Sales Customer
7/6/2025
Great experience! I appreciated my salesperson Clay Estes.
CLAYTON ESTES
7/7/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
JUSTIN, TX
Suzanne N|2021 Chevrolet Colorado
Confirmed Service Customer
7/7/2025
Quick quality service and washed my truck.
7/8/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
AZLE, TX
Richard S|2022 Chevrolet Colorado
Confirmed Service Customer
7/7/2025
Have always been met in the service bay when I arrive by my service rep. This happens when ever I bring my vehicles in for servicing.
7/8/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
BRIDGEPORT, TX
Mia Z|2025 Buick Envista
Confirmed Sales Customer
7/8/2025
Drew Ward was amazing help! It was my first time purchasing a car by myself and he helped with every single step from the first phone call to helping me find insurance as well. And everyone I talked to while I was there was also super nice!
DREW WARD
7/9/2025
Wow, we're glad you had such a wonderful experience with us! Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PARADISE, TX
Taylor R|2023 Chevrolet Trailblazer
Confirmed Service Customer
7/8/2025
Everyone was super nice and did my alignment very good and time efficient (did it in a timely manner)!
7/9/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEATHERFORD, TX
Dickie T|2026 GMC Terrain
Confirmed Sales Customer
7/9/2025
Over and above service. Lanny is my go to guy. Second car from him. Forth from James wood.
LANNY LOESCH
7/10/2025
Thank you so much for your continued trust! We're thrilled to hear Lanny continues to be your go-to, and we're honored to have helped with your second car—and your fourth from James Wood Chevrolet Buick GMC overall! Relationships like this mean everything to us. Here's to many more miles together—we’ll always be ready for the next chapter whenever you are!
GRAPEVINE, TX
Rebecca R|2025 GMC Yukon
Confirmed Sales Customer
7/9/2025
This is the 3rd vehicle we have purchased from James Wood since 2021 and the customer service is always amazing. Bob Miller goes above and beyond for his clients. They way he listens and always gets us the exact car we want is amazing. He has been doing this for our family for 17 years and we are so grateful for his knowledge and assistance in making these larger purchases. James Wood overall is fantastic from sales to service to collision center. We are proud to be part of the James Wood Family!
BOBBY MILLER
7/10/2025
What an incredible journey—it means so much to hear how Bob and our team have supported your family over the years. From your first visit to your third vehicle, your loyalty is something we deeply value. We’re proud to have you as part of the James Wood Chevrolet Buick GMC family, and we look forward to being here for every mile ahead!
WEATHERFORD, TX
Thomas D|2023 GMC Sierra 1500
Confirmed Service Customer
7/9/2025
I had a 8:30am appt for an oil change, didn’t start the service until closer to 10:00am. Why make an appointment at a certain time when they don’t even start the service until an 1 1/2 hrs later. I would think if having an appointment at a certain time they would start closer to that time, luckily I didn’t have anything else going on. Very frustrating to sit for 2 hrs for a simple oil change.
7/10/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
HASLET, TX
Ronney E|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/9/2025
It was a great experience
7/10/2025
We love to hear it was a great experience! Simple, genuine, and exactly what we hope every visit feels like. Thanks for coming in—we’ll be here with the same great service whenever you need us again!
HILLSBORO, TX
Garry H|2022 GMC 3500HD Sierra
Confirmed Service Customer
7/9/2025
Timely repairs
7/10/2025
Thanks for your trust in us to get the job done on time! Timely repairs make all the difference. We’re always here to keep your vehicle running strong—right on schedule!
PARADISE, TX
Melissa D|2022 Chevrolet Equinox
Confirmed Service Customer
7/9/2025
This visit was a lot better than the last one. Kyle was very up front about the wait time, which, it was a little shorter than he had told me. I was very pleased with the condition of the inside of my car. The protective plastic was removed, and the key fob was in the cupholder and not in the phone charger area. The service department staff is a wonderful group of people. I have witnessed them sometimes deal with upset customers, when they have no control over what happens in the garage, and they do it in a very professional way. If they are gritting their teeth to keep from insulting an upset customer, it still looks like a kind smile.
7/10/2025
We truly appreciate your thoughtful feedback and are glad to hear this visit exceeded expectations. Kyle will be proud to know his honesty and communication made a difference, and your praise for our front-line staff handling tough moments means a lot. We’re here to serve with professionalism and grace—one kind smile at a time!
BOYD, TX
Brett N|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/9/2025
I never had my vehicle in on 7/8. Matter of fact, I can’t even get any communication from the Service department or there above. Had a dash cam put in that was never tested and still has not worked. I’ve been ghosted by service department. I have an unusable dash cam not setup correctly or wired in correctly. Not very happy with this Chevy Service department.
7/10/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
ALVORD, TX
Gorge M|2026 GMC Terrain
Confirmed Sales Customer
7/8/2025
Easiest time at a dealership purchasing a vehicle. Rocco was an excellent salesman. The whole experience from start to finish was top notch. They earned a customer for life and I will definitely be recommending them to family and friends.
ROCCO ROTUNDO
7/9/2025
Congratulations on your new vehicle! Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
LUBBOCK, TX
Morgan B|2025 GMC Yukon
Confirmed Service Customer
7/9/2025
Everyone was friendly, helpful, and quick. Dason was great to work with.
7/10/2025
We’re so pleased to hear everyone was helpful and fast, and that Dason made a great impression! We’ll be here with the same friendly energy and speedy service for your next visit, too!
SPRINGTOWN, TX
Frank H|2014 Chevrolet Equinox
Confirmed Service Customer
7/9/2025
Brian always comes through getting the job done
7/10/2025
Brian’s the kind of guy who gets it done—and we’re lucky to have him on our team. Thanks for calling that out! Whatever you need, we’ll always be here to make it happen for you!
PARADISE, TX
Alice S|2025 Chevrolet Equinox
Confirmed Service Customer
7/10/2025
Excellent!
7/11/2025
Thank you for the “excellent!” shoutout! We love hearing feedback like this and can’t wait to welcome you back for another top-notch experience.
DARDANELLE, AR
Dona P|2025 Chevrolet Equinox
Confirmed Service Customer
7/10/2025
the service was for my first oil change and tire rotation.
7/11/2025
Thanks for letting us handle your first oil change and tire rotation! It’s the beginning of what we hope will be a long, smooth journey with your vehicle—and we’ll be here to support you at every mile marker.
AZLE, TX
Marie M|2024 Buick Envision
Confirmed Service Customer
7/10/2025
It was clean and pleasant in the waiting room. However many of dealerships offer free snacks like popcorn and cold bottles of water. Sadly Decatur James wood does not offer this. Service dept was knowledgeable and very customer focus. But the appointment times does not mean you'll get service then. Sitting for an hr and half is way too long.
7/11/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PARADISE, TX
Frank T|2024 Chevrolet Colorado
Confirmed Service Customer
7/11/2025
Good
7/12/2025
Thanks for the simple but appreciated feedback! We’ll keep things good—or better—every time you visit!
FORESTBURG, TX
Eldon H|2023 GMC Acadia
Confirmed Service Customer
7/12/2025
As always all went smooth. James Woods service department is dealing with friends.
7/13/2025
Hi, thanks for your praise and kind comments about our team. Thank you again for leaving us this response!
AZLE, TX
Ali K|2023 Chevrolet Traverse
Confirmed Service Customer
7/10/2025
My experience at the dealership was great. I went in for an oil change and basic maintenance. Krystal was an amazing service advisor.
7/11/2025
Thank you for sharing your experience! We’re thrilled to hear everything went smoothly during your visit and that Krystal provided such outstanding service. From oil changes to overall care, she’s always ready to go the extra mile. We’ll be here whenever your vehicle needs expert attention—with friendly faces ready to help!
HASLET, TX
Fernando M|2025 GMC Sierra 1500
Confirmed Sales Customer
7/10/2025
I don’t have a lot of time to shop and had contacted several dealers looking for a particular vehicle. I was also looking for a reasonable deal. Didn’t want it for free but didn’t want to overpay. Billy was easy to communicate with and was willing to work with what I was looking for. He found exactly what I wanted and got it done. I would definitely work with him again.
BILLY BALDERAS
7/11/2025
We love hearing stories like this! Billy’s ability to listen and deliver exactly what you need, without the runaround, is what makes him such a valuable part of our team. We’re glad he found the perfect match and made the process stress-free. Looking forward to next time!
MC KINNEY, TX
Rachel W|2025 GMC Sierra 2500 HD
Confirmed Service Customer
7/10/2025
Everything went well.
7/11/2025
We’re glad everything went well! That’s always our goal—no surprises, just reliable and efficient service. Thanks for stopping by, and we’ll see you next time!
MCKINNEY, TX
Howard J|2023 GMC Acadia
Confirmed Service Customer
7/10/2025
Great experience. Friendly staff. Nice waiting area,
7/11/2025
Thank you! We’re glad you enjoyed your visit, from the friendly staff to the comfortable waiting area. We’ll keep everything welcoming and smooth for your next trip in!
MESQUITE, TX
Edward P|2022 Chevrolet Tahoe
Confirmed Service Customer
7/11/2025
Dayson is fantastic to work with! 5 stars in my book!!
7/12/2025
Dayson will be thrilled to get a five-star shoutout—thank you! He’s fantastic to work with, and we’re lucky to have him. We’ll be ready to deliver another five-star experience the next time you visit!
PARADISE, TX
Roger M|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/11/2025
Na
7/12/2025
Hi! We greatly value your wonderful rating. If you ever require any further assistance, don’t hesitate to call or visit us. Wishing you a fantastic day!
SPRINGTOWN, TX
Mary P|2022 GMC Yukon
Confirmed Service Customer
7/11/2025
Friendly & prompt service. Shawn was great!
7/12/2025
Thanks for the kind words! Friendly and prompt is how we like to operate, and we’re so glad Shawn delivered. We’ll be here with that same energy and care the next time you visit!
FORT WORTH, TX
Gayla B|2023 GMC Yukon
Confirmed Service Customer
7/11/2025
Oil change Tire Rotation
7/12/2025
Thanks for trusting us with your oil change and tire rotation! Simple services still deserve excellent care. We’ll be ready to keep things rolling smoothly next time you’re in!
PARADISE, TX
Scott R|2020 Chevrolet Equinox
Confirmed Service Customer
7/14/2025
Showed up early and they got us right in.
7/15/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! We hope to see you soon!
AZLE, TX
Gary H|2025 Chevrolet Equinox
Confirmed Service Customer
7/14/2025
Was not the best. My wife is handicap and on cane and sometimes Walker and they put us in Malibu. It sets about foot off ground. Myself and especially her couldn’t hardly get out. I would have to help her up and out.Told service guy about it and we needed an SUV next time and he said Your dealership didn’t have that many.
7/15/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
BOYD, TX
Rhonda H|2022 Chevrolet Tahoe
Confirmed Service Customer
7/14/2025
Great and friendly and complete service!
7/15/2025
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC
BOYD, TX
Shirley B|2015 GMC Yukon
Confirmed Service Customer
7/14/2025
I've been doing business with you for a long time. Bryan Stanley always takes care of my autos. I would like to say Thank You for your service.
7/15/2025
Hi, thanks for your praise and kind comments about our team. Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
BOWIE, TX
Jeffery H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
7/14/2025
I arrived was greeted and ask questions about my service it was quick and very responsive.
7/15/2025
Hi, we are so pleased you enjoyed your visit to James Wood Chevrolet Buick GMC! We do hope we can be of assistance in the future. Take care!
NEWCASTLE, TX
Mathew P|2025 GMC Sierra 1500
Confirmed Service Customer
7/15/2025
A
7/16/2025
Thank you so much for choosing James Wood Chevrolet Buick GMC. We truly appreciate your support and look forward to assisting you next time!
FORT WORTH, TX
Rachel R|2025 Chevrolet Equinox
Confirmed Service Customer
7/15/2025
Was easy and I was notified when the job was complete.
7/16/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
COLLEYVILLE, TX
Jimmy G|2025 Buick Enclave
Confirmed Sales Customer
7/15/2025
my salesman was great to work with
DEREK WARD
7/23/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
SPRINGTOWN, TX
Carrie K|2017 GMC Yukon
Confirmed Service Customer
7/15/2025
I like the ease of making appointments online and choosing a time that works for me. Shawn and his crew take excellent care of me and my vehicle! I won’t go anywhere else!
7/16/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
CROWLEY, TX
William M|2025 GMC Sierra 2500 HD
Confirmed Service Customer
7/14/2025
My service was excellent
7/15/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WEATHERFORD, TX
Hammett O|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
7/14/2025
Everyone friendly and helpful
MATTHEW GARRETSON
7/15/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DEL RIO, TX
Doug T|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
7/14/2025
Brian was great. He went above and beyond in helping get my truck repair complete. The warranty company was making it extremely difficult in approving the repair and Brian worked on them until they ultimately approved the repair. And also the fact that he arraigned for me to have a loaner vehicle was super helpful and much needed due to the warranty giving us the delay tactics. And yes Brian has earned my trust and would not take my vehicles anywhere else. Thanks Brian.
7/15/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
HASLET, TX
Tricia W|2025 Chevrolet Equinox
Confirmed Service Customer
7/14/2025
They found a mechanical issue with my car that no mechanic in any other chevy stores knew what was wrong. Its is such a big deal they fixed this for me!! Soo happy with any service I receive from James Wood Service dept
7/15/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
SUNSET, TX
Charles B|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
7/14/2025
Great service is the norm
7/15/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! We hope to see you soon!
ALVARADO, TX
Leroy A|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
7/15/2025
Experience was great! They were very helpful during the whole process and were able to get me in the vehicle I wanted. Will definitely be purchasing all my future vehicles from them
CLAYTON ESTES
7/16/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
MIDLAND, TX
Leslie L|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
7/15/2025
Salesman did a great job very informative. Would definitely use him again.
CLAYTON ESTES
7/16/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
CRANDALL, TX
Rollie R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
7/16/2025
I was there for a recall only. Everything was fine.
7/18/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
DECATUR, TX
Kelly T|2015 Chevrolet Tahoe
Confirmed Service Customer
7/16/2025
They broke a part and my warranty was not paying g for something they broke so basically if I wanted my truck back I would hald to pay for that part.
7/18/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
PARADISE, TX
Becky H|2020 Chevrolet Blazer
Confirmed Service Customer
7/17/2025
Bryan always is a good service advisor. Nice & good customer service.
7/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BRIDGEPORT, TX
James P|2020 GMC Acadia
Confirmed Service Customer
7/17/2025
They did a great job
7/18/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BRIDGEPORT, TX
Alfred B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/17/2025
Always quality work and excellent customer service. It's an easy drive to Decatur and well worth it.
7/18/2025
Hello, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
WATAUGA, TX
Billy C|2025 GMC Sierra 1500
Confirmed Sales Customer
7/17/2025
Easy to find a truck and price was good
CLAYTON ESTES
7/18/2025
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ABILENE, TX
Michael C|2025 GMC Canyon
Confirmed Sales Customer
7/17/2025
James Wood dealership and Bob Miller were the answers we needed after a long bad experience at another dealership. Bob showed friendliness, care, the desire to help and not put us off as customers. He provided the vehicle we were looking for and an excellent trade-in value. There was no dragging it out! Bob went above and beyond-He showed EXCELLENT customer service! Better than a true friend that is always there! VERY PROFESSIONAL and does his job well ! Introduced us to many other employees and gave us a tour of the dealership. A great dealership to go to to meet your auto needs and Bob is the salesman to complete the deal !
BOBBY MILLER
7/18/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FORT WORTH, TX
Michael K|2024 Chevrolet Corvette
Confirmed Service Customer
7/15/2025
Corvette air bag light repair. Very competent evaluation of the problem
7/16/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
SOUTHLAKE, TX
Jack R|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/15/2025
From the first call to driving the way in our new truck was absolutely the best experience we have ever had buying a new vehicle. Working with Hunter was painless and easy. He was down to earth and very professional. Honestly, the whole team at James Wood was outstanding!!! We will definitely be back. Thank you again, Hunter!!
HUNTER HELM
7/16/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
FT WORTH, TX
Kenneth P|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/15/2025
The service agent was excellent Going above and beyond to make for my experience easy
7/16/2025
Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
RHOME, TX
Samantha O|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/18/2025
Dason was great, exceptional service.
7/19/2025
Samantha Lynn Oates, thanks again for taking the time to leave us this information about your recent visit. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Sheila W|2023 GMC Terrain
Confirmed Service Customer
7/18/2025
my experience is always the same. Great service!
7/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PARADISE, TX
Greta M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/18/2025
Awesome, as always!
7/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, James Wood Chevrolet Buick GMC
CHICO, TX
Howard C|2026 Chevrolet Trailblazer
Confirmed Sales Customer
7/21/2025
I came in and was met by Tony Lara. Told him what I was looking for and what my budget was. He showed me several vehicles that fit my parameters without trying to up-sale me or pressure me into anything. If he had I would have walked out and gone to another dealership. He was knowledgeable about the vehicles and answered all my questions. I’m very pleased with my experience. The only sales person I felt pressure from was the OnStar representative when I took possession of my vehicle who tried to guilt me into an OnStar plan and sounded pouty when I declined to put a credit card on file. Other than that, Tony is a great guy and will ask for him in the future
ANTONIO LARA
7/22/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Gwendalyn T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/18/2025
I had a great experience. I came in for an oil change and tire rotation. It was complete in about an hour and I waited in the lobby. I felt the price was reasonable also.
7/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
JACKSBORO, TX
Nicholas R|2023 GMC Yukon
Confirmed Service Customer
7/18/2025
Very smooth, technical and informative experience!! Thank you!
7/19/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to see you soon! Best wishes, James Wood Chevrolet Buick GMC
RHOME, TX
Diedra F|2017 Buick Envision
Confirmed Service Customer
7/18/2025
Bryan in Service was outstanding. He kept me updated on the process of repairs on my Buick. Coalby Graham was amazing as well. He was able to get me in a loaner the same day I needed it.
7/19/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
ALVORD, TX
Joe S|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
7/18/2025
Very timely and got my truck in right away. Had it finish in a hour, nicely washed and ready to go.
7/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FORT WORTH, TX
Ronald N|2025 Buick Enclave
Confirmed Sales Customer
7/18/2025
Easy. Fast.
BILLY BALDERAS
7/19/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
DECATUR, TX
Marty M|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
7/21/2025
Best car buying experience ever from Billy to Zane! Top notch.
BILLY BALDERAS
7/22/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
MANSFIELD, TX
Douglas D|2008 Chevrolet Silverado
Confirmed Service Customer
7/21/2025
I was in constant contact via my mobile phone with my customer service representative, Krystal, on where in the maintenance process my vehicle was. The maintenance was performed and I was notified that I could pickup my truck. Good service and I would recommend this service department for vehicle repairs and maintenance. I will be back when I need my vehicles serviced.
7/22/2025
Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
HASLET, TX
Corey A|2025 Chevrolet Traverse
Confirmed Sales Customer
7/21/2025
Everything was great and went smoothly.
ROCCO ROTUNDO
7/22/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
GRAHAM, TN
Karen M|2025 Chevrolet Colorado
Confirmed Sales Customer
7/22/2025
It was a very nice experience with a friendly team of people.
RICHARD MITCHELL
7/24/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
ALVORD, TX
Rebecca H|2019 Chevrolet Traverse
Confirmed Service Customer
7/22/2025
Quick, professional service
7/24/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
PARADISE, TX
Barry D|2024 GMC Sierra 2500 HD
Confirmed Service Customer
7/23/2025
Jennifer in the body shop delivered. i needed my truck back in a timely fashion and it came out great.
7/24/2025
Jennifer in the body shop will be so happy to hear this! We know how important timing and quality are when it comes to repairs, and we’re glad she delivered both. When your truck comes back looking great and right on time, that’s service done right.
DECATUR, TX
Kameron R|2026 Chevrolet Equinox
Confirmed Sales Customer
7/23/2025
It was the quickest car buying process I have ever been through.
DREW WARD
7/24/2025
Fast, simple, and stress-free—just how car buying should be! We’re thrilled to have made this your quickest process yet. When things move that smoothly, the only thing left to do is enjoy the ride.
SAGINAW, TX
Blake L|2023 GMC Sierra 1500
Confirmed Sales Customer
7/23/2025
Michael was super to deal with. From his communication and deep understanding of the business, as well as the vehicle I was looking at, he did an awesome job and I am super satisfied with the entire process.
MICHAEL RHINE
7/24/2025
Michael will be so pleased to hear your feedback! His strong communication and deep product knowledge make him a standout, and we’re thrilled he made your buying process feel seamless and satisfying. When the experience matches the excitement of the vehicle, we know we’ve done it right.
ALLEN, TX
Brian B|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
7/23/2025
Everyone was helpful and courteous. Looking forward in doing more business there.
RICHARD MITCHELL
7/24/2025
It’s wonderful to hear everyone made such a helpful and courteous impression! We’re excited to welcome you back and continue building a great relationship—because when service feels this good, you know it’s just the beginning.
AUBREY, TX
Robert D|2023 Chevrolet Trailblazer
Confirmed Service Customer
7/23/2025
Excellent service. Transparant pricing. I appreciated complimentary carwash!
7/24/2025
Thank you for the kind words! We’re thrilled you enjoyed the excellent service, transparent pricing, and that little extra shine with the complimentary carwash. It’s those thoughtful details that keep things feeling fresh—and we’re always here to make your day smoother, cleaner, and brighter!
AZLE, TX
Manfred K|2019 GMC 2500HD Sierra
Confirmed Service Customer
7/23/2025
Communication was great, like it always is. Shawn kept me in the loop the whole time. Great service.
7/24/2025
We really appreciate your continued trust—it means the world to us. Shawn is a communication pro, and we’re glad he kept you informed every step of the way. Great service is our promise, and your loyalty reminds us why we love doing what we do.
JUSTIN, TX
Brian A|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/21/2025
It was made great from the initial contact to the signing of the documents
RICHARD MITCHELL
7/22/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
HASLET, TX
Stephen W|2025 GMC Yukon XL 1500
Confirmed Sales Customer
7/23/2025
A wonderful experience. Matt made everything so easy. He did exactly what he said he was going to do and very quickly. Super nervous ce and personable guy.
MATTHEW GARRETSON
7/24/2025
Matt’s going to be smiling from ear to ear reading this! We’re thrilled he made things simple, quick, and reassuring—especially during a moment that can feel nerve-wracking. Here's to honest words, fast action, and people who genuinely care.
AMARILLO, TX
Gayla B|2023 GMC Yukon
Confirmed Service Customer
7/23/2025
Good service
7/24/2025
Thanks for the straightforward shoutout! Good service is our baseline, and we’re excited to keep raising the bar for your next visit. Here’s to many more smooth experiences ahead.
PARADISE, TX
Charles S|2018 Chevrolet Traverse
Confirmed Service Customer
7/24/2025
The loaner vehicle was very nice. The technician was informative and helpful
7/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
CHICO, TX
Bobby D|2008 Chevrolet Silverado
Confirmed Service Customer
7/24/2025
Kept me informed and did what they told me they were going to do.
7/25/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
RHOME, TX
Anita T|2026 Chevrolet Equinox
Confirmed Sales Customer
7/24/2025
Mr Marty was a very helpful in the negotiations with my car that was the trade in, and was able to help with the finance dept on securing me a new car. Everyone there is so helpful and nice a trend that is very rare in the dealerships world. There was no waste of time with me or any other dept. Thank you Mr Marty & James Woods!
RICHARD MITCHELL
7/25/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
N RICHLAND HILLS, TX
Alvin M|2025 GMC Sierra 2500 HD
Confirmed Service Customer
7/24/2025
They were very quick and friendly
7/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
WEATHERFORD, TX
Kenneth T|2014 Chevrolet Corvette
Confirmed Service Customer
7/24/2025
went very good. Just need the TV on in waiting room worth watching
7/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Robert C|2010 Chevrolet Tahoe
Confirmed Service Customer
7/24/2025
We had routine service performed on my spouses Chevy Tahoe. Oil change, filter, lube, tire rotation. Our mechanic found a leak in our radiator. I am so glad he was attentive so this can be fixed before the radiator lets go while on a trip into the DFW metroplex. Service representative Brian Stanley, made me feel welcome and is always so pleasant to deal with. I trust James Wood, Decatur, Texas. We have been using them since we moved here in 2007.
7/25/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DECATUR, TX
Jo M|2023 Chevrolet Traverse
Confirmed Service Customer
7/25/2025
Great service!
7/26/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
JACKSBORO, TX
Randy M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
7/25/2025
Krystal was very helpful, keep me informed about my truck and professional.
7/26/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
DENTON, TX
Jim S|2022 Buick Envision
Confirmed Service Customer
7/25/2025
You all got right on my dilemma and had me out within the hour and even washed my car without me asking. Soo far y'al are the greatest!!!!
7/26/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
DECATUR, TX
Jose C|2018 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/25/2025
Great service I’ll be bringing my trucks back every time they need service now
7/26/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! We look forward to your next visit! Take care!
VALLEY VIEW, TX
William H|2018 GMC Canyon
Confirmed Service Customer
7/25/2025
Friendly people - EXCELLENT service!!!
7/26/2025
Hello, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
JUSTIN, TX
Alveda U|2007 Chevrolet Impala
Confirmed Service Customer
7/25/2025
Service was very good had questions and Bryan got answers for me.
7/26/2025
Hello, we are glad we could help! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
RHOME, TX
Carol W|2018 Chevrolet Equinox
Confirmed Service Customer
7/26/2025
Dustin did a good job! Explained everything welly to me!
7/27/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CHICO, TX
John B|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
7/28/2025
Very courteous fast and friendly Dayson was informing and very nice
7/29/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
ALVORD, TX
Teddy H|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
7/28/2025
Clay always takes good care of me. I have bought a Corvette, GMC Denali truck and ordered a new Escalade all this year because of Clay Estes. I drive 4 hours to the dealership!
CLAYTON ESTES
7/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
COLLEGE STATION, TX
Lucinda M|2024 Chevrolet Trax
Confirmed Service Customer
7/23/2025
Dason in Service took great care of me and my vehicle when I brought it in for an oil change and tire rotation recently.
7/24/2025
Thanks for the shoutout to Dason! He truly takes pride in caring for both customers and their vehicles, and we’re so glad you felt that attention to detail during your visit. Quick maintenance, done with care—that’s the kind of service we’re proud to stand behind.
DECATUR, TX
Lisa L|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
7/24/2025
Always helpful and the only place we have our vehicles worked on.
7/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BOYD, TX
William N|2024 GMC Sierra 1500
Confirmed Service Customer
7/24/2025
Service writer was very nice and gave me a complete description of everything that would be done.The boy who directed me into the drive through seemed to have an attitude.I really didn't appreciate it since I am no stranger to James Wood.This is #7 since 2011.I wouldn't buy anywhere else.
7/25/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
N RICHLAND HILLS, TX
Brian B|2025 Chevrolet Colorado
Confirmed Sales Customer
7/25/2025
Out of purchasing 30 new vehicles, this was by far the best experience I have ever had. Super easy transaction, Curtis Mickey was awesome. It made the 3 hr trip up there worth it.
CURTIS MICKEY
7/26/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, James Wood Chevrolet Buick GMC
FRANKLIN, TX
George O|2024 GMC Sierra 1500
Confirmed Service Customer
7/25/2025
My pickup was in the body shop for hail damage repair. It was fixed and everything went vwell.
7/26/2025
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEATHERFORD, TX
Jason L|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/25/2025
Clay was awesome and honest. No pressure to buy but to make you feel comfortable and wants you to drive all the vehicles you want in order to narrow down your perfect vehicle. Highly recommend clay and James wood Chevrolet.
CLAYTON ESTES
7/26/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
BRIDGEPORT, TX
Gertrude S|2022 Chevrolet Colorado
Confirmed Service Customer
7/28/2025
It was faster than initially thought it would be it was great
7/29/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
RHOME, TX
Leota B|2022 Chevrolet Equinox
Confirmed Service Customer
7/29/2025
Very helpfull
7/30/2025
Thank you for calling us very helpful! We’re here to assist whenever you need us and look forward to your next visit.
BOYD, TX
James J|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/29/2025
Went well. Andrew was great
ANDREW BAIER
7/30/2025
Andrew will appreciate your kind words! We’re glad your visit went well and look forward to assisting you again soon.
JUSTIN, TX
April B|2022 GMC 1500 Sierra
Confirmed Service Customer
7/29/2025
Crystal was a great advisor. She kept me informed and knew I had waited about 4.5 hours for an oil change / recall grill replacement. Over the past couple of years the service takes longer and longer. An oil change shouldn’t take 2.5 -3 hours. Don’t set up appointments if it’s not truly an appointment for that time. Everyone in the waiting room talked about how this was an ongoing problem. I know when I take my Lexus in, they have me out in an hour tops. When choosing my next vehicle this makes a big difference. We have purchased 3 vehicles from James Woods and want to stay local but the service is so slow there.
7/30/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
AZLE, TX
John J|2023 Chevrolet Traverse
Confirmed Service Customer
7/29/2025
Fast service completed on time
7/30/2025
Fast, on-time service is exactly what we aim for! We’ll be here to keep your visits efficient and reliable every time.
AZLE, TX
Krista L|2025 GMC Yukon
Confirmed Sales Customer
7/30/2025
Tyler, our sales associate, was wonderful. The price was fair and we left with a beautiful Yukon.
JAMES GLAROS
7/31/2025
We're so happy to hear Tyler took great care of you and that you drove off in a beautiful Yukon at a fair price! That’s the kind of moment we love being a part of—thanks for letting us share in your journey.
WILLOW PARK, TX
Krystal G|2024 GMC Sierra 1500
Confirmed Service Customer
7/30/2025
Everyone was very kind and my service was completed in a timely manner
7/31/2025
Kindness and timeliness are two things we take seriously, so it’s great to hear both came through during your visit. We’re here to make your experience feel easy, thoughtful, and right on schedule—every time you stop by.
DECATUR, TX
Marjorie A|2023 Buick Enclave
Confirmed Service Customer
7/30/2025
Check in and out very quick. Friendly and polite. Enjoyed the experience.
7/31/2025
We’re so glad your visit was quick, friendly, and enjoyable from start to finish! A smooth check-in and polite service can make all the difference—and we’re happy to deliver just that. Thanks for letting us be part of a great day!
BRIDGEPORT, TX
Richard S|2025 Chevrolet Tahoe
Confirmed Sales Customer
7/31/2025
Yall always do a great job.
LANNY LOESCH
8/1/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AZLE, TX
Sonny S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/28/2025
Excellent Service, as always
7/29/2025
We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
PARADISE, TX
Renee E|2025 Chevrolet Equinox
Confirmed Service Customer
7/28/2025
All was good.
7/29/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BRIDGEPORT, TX
Mark S|2024 Chevrolet Tahoe
Confirmed Service Customer
7/28/2025
Dustin and the team were great. I always enjoy going to James Woods. Everyone takes care of you.
7/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FORT WORTH, TX
Marty V|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/29/2025
Brian the service advisor is extremely knowledgeable about my Chevy Silverado 2500 HD 4x4. He always welcomes me to the service department. This man knows his stuff.
7/30/2025
Brian will be thrilled to hear your kind words! His knowledge and welcoming attitude are what make our service department stand out, and we’re glad you feel right at home with us.
RHOME, TX
Johnnie H|2006 GMC Sierra
Confirmed Service Customer
7/29/2025
Service and communication, was great.
7/30/2025
We’re so pleased to hear the service and communication met your expectations! We’ll continue working hard to keep that great experience consistent.
PARADISE, TX
Nick H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/29/2025
Great experience and the communications was good through the whole time my vehicle was there.
7/30/2025
We’re glad your experience and communication were great throughout your vehicle’s stay with us! Keeping you informed and comfortable is our priority.
BRIDGEPORT, TX
Kelly K|2026 Buick Encore GX
Confirmed Sales Customer
7/30/2025
I want to thank Tony Lara and the rest of the crew for staying late and making sure I got to drive away in the exact vehicle I was looking for! I love it more and more every day, thank y'all so much!
ANTONIO LARA
7/31/2025
Huge thanks to you for recognizing Tony and the crew’s dedication—staying late and making sure you drove away happy is just how they operate! Hearing how much you love your new vehicle makes every late hour worth it.
MONTAGUE, TX
Mary B|2024 GMC Sierra 1500
Confirmed Service Customer
7/31/2025
I had nothing to worry about.
8/1/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
BLUFF DALE, TX
Roger G|2025 GMC Acadia
Confirmed Sales Customer
8/1/2025
Great
HUNTER HELM
8/2/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
RHOME, TX
Gerardo M|2025 Chevrolet Tahoe
Confirmed Sales Customer
7/31/2025
Perfect place to buy
CLAYTON ESTES
8/1/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SUNSET, TX
Randy B|2023 Chevrolet Equinox
Confirmed Service Customer
7/31/2025
Shawn Hooe and Brian Stanley where amazing
8/1/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Jerry W|2018 GMC Yukon
Confirmed Service Customer
7/31/2025
Shawn always does a great job.
8/1/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Rita B|2026 Chevrolet Equinox
Confirmed Sales Customer
7/31/2025
Drew Ward is knowledgeable, friendly, and a pleasure to do business with
DREW WARD
8/1/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BRIDGEPORT, TX
Harriet G|2025 Buick Enclave
Confirmed Sales Customer
8/1/2025
Wonderful! Marty Mitchell was great! Very personable and helpful. I felt very comfortable with him, he never pressured me and rushed me! I felt like he really cared to make sure I was well taken care of. Highly recommend him and James Woods Motors. Highly recommend them and Marty!!
RICHARD MITCHELL
8/2/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!
PARADISE, TX
Christopher F|2025 Chevrolet Equinox EV
Confirmed Sales Customer
8/1/2025
3rd vehicle I've bought here. Top tier service!
DEREK WARD
8/2/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle, Christopher! We look forward to helping again in the future. Take care!
JACKSBORO, TX
Thomas P|2015 Chevrolet Colorado
Confirmed Service Customer
8/1/2025
Body shop did a very good job.
8/2/2025
Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! Thank you again for the great review!
SPRINGTOWN, TX
Angela W|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/1/2025
Everyone is always friendly & super helpful!
8/2/2025
Angela Earlene Willett, thanks again for taking the time to leave us this information about your recent visit. Thank you again for the great review!
ALVORD, TX
John T|2025 GMC Sierra 1500
Confirmed Sales Customer
8/2/2025
I'm nearly 70 years old so needless to say I have purchased many vehicles in my lifetime. Billy made this the most easy and enjoyable buying experience I've ever had.
BILLY BALDERAS
8/3/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
PARADISE, TX
Matthew F|2025 Buick Envista
Confirmed Sales Customer
8/1/2025
We came in to buy my daughter her first car. Clay helped us land on a prefect Buick Evista. Our experience was absolutely wonderful. Clay and Brandt made our experience next level amazing. Our finance experience was also outstanding.
CLAYTON ESTES
8/2/2025
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Alexandra M|2025 GMC HUMMER EV Pickup
Confirmed Sales Customer
8/1/2025
I’ve bought a lot of cars, this was the easiest purchase I have ever made. The team was fantastic.
ANTONIO LARA
8/2/2025
Hello, we really appreciate your feedback! Congratulations on your new vehicle, Alexandra! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
TROPHY CLUB, TX
Roderick R|2023 Chevrolet Silverado 1500
Confirmed Service Customer
8/1/2025
Jennifer was very helpful. My issue was taken care of beyond anything I expected. Thank you!
8/2/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Mark T|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
8/1/2025
Karen Pattison is fantastic and the reason I came back to James Woods
KAREN PATTISON
8/2/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
RHOME, TX
Jeffrey P|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/1/2025
Krystal did an excellent job in getting my truck in on short notice
8/2/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PARADISE, TX
Jennifer C|2024 Chevrolet Traverse
Confirmed Service Customer
8/1/2025
Always a great experience!
8/2/2025
Hi, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!
CHICO, TX
Amy B|2019 Chevrolet Trax
Confirmed Service Customer
8/2/2025
Was in and out the techs and office workers were all very nice
8/3/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
CHICO, TX
Heinrich W|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/4/2025
I like the service over there and also the salesman what is cley
CLAYTON ESTES
8/6/2025
Hi there, your satisfaction is our top priority. We sincerely value your business and look forward to your next visit!
SEMINOLE, TX
Ronald C|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
8/4/2025
EXCELLENT, we found a home !!!
DREW WARD
8/5/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, James Wood Chevrolet Buick GMC
WEATHERFORD, TX
Chad H|2025 GMC 1500 Sierra
Confirmed Sales Customer
8/4/2025
Very friendly and fast.
RICHARD MITCHELL
8/5/2025
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
DESOTO, TX
James S|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
8/4/2025
Clay was an awesome salesman. He met every expectation that I had and kept trying until he found the truck that i wanted.
CLAYTON ESTES
8/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
POOLVILLE, TX
Mark K|2023 Chevrolet Equinox
Confirmed Service Customer
8/4/2025
Everything was very professional the service writer is very helpful and very kind and he took care of me.
8/5/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best wishes, James Wood Chevrolet Buick GMC
BRIDGEPORT, TX
Cory V|2025 GMC 2500HD Sierra
Confirmed Sales Customer
8/4/2025
Super easy to work with and not pushed into to deal.
RICHARD MITCHELL
8/5/2025
Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
SPRINGTOWN, TX
Suzanna L|2024 Buick Envision
Confirmed Service Customer
8/10/2025
Took good of me and my vehicle. Good customer service.
8/11/2025
We’re glad to hear both you and your vehicle received the care you deserve, and that our customer service made a positive impact. We look forward to seeing you again soon!
AZLE, TX
Angela H|2019 GMC Yukon
Confirmed Service Customer
8/12/2025
My salesman Matt was very professional understanding not pushy at all. We just had a conversation while my car was in the shop a week later I came back to pick up my car since my water pump needed to be replaced. I went and spoke with Matt. we looked over a couple of trucks very smooth, not pushy. The best experience I ever had Working with the salesman at a dealership. Then I went into finance. There was no pressure. It was very easy, very professional polite. They were willing to accommodate my husband‘s schedule so he could come in and sign paperwork. It was just an awesome experience, and I’ve purchased quite a few cars in my life. I can’t say enough good things.
8/13/2025
Wow, we're glad you had such a wonderful experience with us! It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Best wishes, James Wood Chevrolet Buick GMC
AZLE, TX
Michael C|2025 GMC Canyon
Confirmed Service Customer
8/12/2025
Dustan Harbour, the service advisor set up appointment and upon arrival greeted with respect and courtesy, work was immediately started and vehicle was returned with work completed within the time that was stated and vehicle was amazing clean and issue resolved perfectly!
8/13/2025
Wow, we're glad you had such a wonderful experience with us! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best wishes, James Wood Chevrolet Buick GMC
FORT WORTH, TX
Frank M|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
8/5/2025
Quick service very friendly staff!
8/6/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
FT WORTH, TX
Gaylord K|2024 GMC Sierra 2500 HD
Confirmed Service Customer
8/5/2025
Very helpful
8/6/2025
Hi there, thank you; we appreciate your feedback! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again. Take care!
BRIDGEPORT, TX
Charles B|2025 GMC Sierra 1500
Confirmed Sales Customer
8/5/2025
The service and assistance we received in looking at trucks that met our needs was excellent. Hunter was a great help in showing us available trucks and then assisting us through the vehicle purchase process.
HUNTER HELM
8/6/2025
Hi, thanks for your praise and kind comments about our team. Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
ALVORD, TX
Ricky S|2024 GMC Acadia
Confirmed Service Customer
8/11/2025
Tire replacement was completed next day. Tire was not in stock, but was delivered the bext morning.
8/13/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
DECATUR, TX
Anna H|2024 GMC Terrain
Confirmed Service Customer
8/11/2025
Never been better! I always love the home feel at your facility. Shawn Hooe is the BEST around! You guys should really be proud of him. Great service friendly service overall A+++
8/13/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
BOYD, TX
Wes H|2018 Chevrolet Colorado
Confirmed Service Customer
8/12/2025
Bryan and team did a great job as usual servicing my truck. The service was prompt, well done and reasonably priced!
8/13/2025
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Best wishes, James Wood Chevrolet Buick GMC
FORT WORTH, TX
William W|2025 GMC Sierra 2500 HD
Confirmed Service Customer
8/12/2025
I was exceedingly impressed. The text message confirmation, the clear instructions, the organization of the service desk, and the friendliness of the personnel. Totally blow away by the text with a link to the progress of the service work. Shawn was simply outstanding.
8/13/2025
Wow, we're glad you had such a wonderful experience with us! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
CLARENDON, TX
Nancy Q|2025 Chevrolet Equinox
Confirmed Sales Customer
8/12/2025
Handled my out of state purchase
ANTONIO LARA
8/13/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you, and have a fantastic day!
GILBERT, AZ
Anastasia S|2026 GMC Acadia
Confirmed Sales Customer
8/12/2025
Rocco was great.. very professional and personable.
ROCCO ROTUNDO
8/13/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
BOYD, TX
Donald E|2025 GMC Acadia
Confirmed Service Customer
8/12/2025
Took our 2025 Acadia in for service and oil change! All services were prformed while my wife and I waited in the waiting room! Brian made sure we were comfortable and our car was ready quickly! Thanks guys and gals for the excellent service! Our third car from James Woods and loved em all!
8/13/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FT WORTH, TX
John C|2025 Chevrolet Tahoe
Confirmed Sales Customer
8/13/2025
Fast friendly service
BILLY BALDERAS
8/14/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
GRANDBURY, TX
Charles L|2020 GMC 1500 Sierra
Confirmed Service Customer
8/13/2025
Kyle was friendly and helpful. I appreciate his attentiveness to the situation with my truck.
8/14/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Colleen W|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/13/2025
Great communication from Bryan S. on appointment length and repairs needed; comfortable waiting room, although It was freezing cold, lol; Easy to check out and pay using my rewards; all of it was fab!
8/14/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DECATUR, TX
Brandon B|2022 Chevrolet Equinox
Confirmed Service Customer
8/13/2025
Dason was great to deal with. Communicated everything very professionally and in a timely manner. I will ask for him every time I need service from now on.
8/14/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
SPRINGTOWN, TX
Mark D|2023 GMC Yukon
Confirmed Service Customer
8/13/2025
Brian is a great advisor
8/14/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
RUNAWAY BAY, TX
Otis B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
8/13/2025
Great experience and kept me informed on the progress of my vehicle which only took an hour. They have a really nice and roomy waiting area.
8/14/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
AZLE, TX
Ashley J|2024 Chevrolet Traverse
Confirmed Service Customer
8/13/2025
Great communication and timely service. Thank-you.
8/14/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
BOYD, TX
Carey W|2006 Chevrolet Silverado
Confirmed Service Customer
8/13/2025
my experience is always top shelf by the James Wood staff
8/14/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DECATUR, TX
Allen M|2021 GMC 1500 Sierra
Confirmed Service Customer
8/13/2025
Bryan Stanley continues to excel in customer service.
8/14/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
PILOT POINT, TX
Robert B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/14/2025
It was great! Comfortable place to wait and good service.
8/15/2025
We’re so glad you felt comfortable while waiting and pleased with the service you received. Creating a relaxed space with quality care is part of what makes the experience whole. Here’s to many more “great” visits ahead!
PARADISE, TX
Jimmy T|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/14/2025
Very relaxed transaction
DREW WARD
8/15/2025
We’re delighted your transaction felt relaxed and easy. That calm and simple flow is what we aim to create for every guest. May your next visit feel just as stress-free and enjoyable.
PARADISE, TX
Farrah Y|2024 GMC Sierra 1500
Confirmed Service Customer
8/14/2025
This dealership was very helpful to me and I was very satisfied with the timely manner services were done in.
8/15/2025
We appreciate your kind words about our helpfulness and timely service. Knowing we could meet your needs efficiently means a lot, and we’ll continue to deliver that same care on every visit.
DECATUR, TX
Mark S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
8/14/2025
Great people, Great service!!
8/15/2025
Hearing “great people, great service” is exactly what we strive for — caring, friendly staff matched with dependable results. Thank you for noticing, and we can’t wait to welcome you back for more great visits.
FORT WORTH, TX
Christopher G|2025 Chevrolet Corvette Z06
Confirmed Sales Customer
8/14/2025
Marty was fantastic. Made the whole process a breeze.
RICHARD MITCHELL
8/15/2025
It’s fantastic to hear Marty made the process so easy for you. His goal is always to make car buying feel less like a chore and more like a win, and it sounds like he nailed it. Here’s to more smooth rides and happy memories ahead — we’ll be ready for the next chapter when you are.
DOUBLE OAK, TX
Carlos U|2021 Chevrolet Tahoe
Confirmed Service Customer
8/14/2025
Dason is the best.
8/15/2025
Dason will be so happy to hear your praise — being called “the best” is no small compliment! His dedication truly makes a difference, and we’re lucky to have him on the team. Here’s to many more great visits with his outstanding care.
BOYD, TX
William C|2024 GMC Sierra 1500
Confirmed Service Customer
8/14/2025
Great service as always! Brian took care of me! Thank you JW!
8/26/2025
Brian will be thrilled to hear your praise! We’re happy he could take care of you and make your service experience great, as always.
DECATUR, TX
Kevin J|2019 Chevrolet Tahoe
Confirmed Service Customer
8/14/2025
Time to complete oil change and multi-point inspection was very good. Service personnel were personable and efficient.
8/15/2025
We’re happy your oil change and multi-point inspection were efficient and personable. Smooth, timely, and friendly service is exactly what we want every guest to experience.
FORT WORTH, TX
Beverly F|2026 Chevrolet Equinox
Confirmed Sales Customer
8/14/2025
Tony Lara was excellent
ANTONIO LARA
8/15/2025
Tony will be thrilled to hear your kind words! We’re glad he made your experience excellent, and we look forward to providing that same level of care on your next visit.
DECATUR, TX
Hubert G|2025 Chevrolet Equinox
Confirmed Service Customer
8/14/2025
Great
8/15/2025
Short and sweet — “great” says it all, and we couldn’t ask for a better compliment. We’ll keep working to make every experience worth the same word.
AZLE, TX
James E|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/15/2025
Ms Gipson makes any service issue quick and easy. Today was no exception.
8/17/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! We can't wait to see you again, have a great day.
RHOME, TX
Janis C|2023 Chevrolet Traverse
Confirmed Service Customer
8/15/2025
Everyone is always helpful and work to complete my car’s maintenance items in a timely manner.
8/17/2025
Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FORT WORTH, TX
Rebekah B|2026 GMC Acadia
Confirmed Sales Customer
8/15/2025
I worked with Clay Estes on purchasing my new GMC Acadia AT4 and it was the easiest vehicle buy I've ever experienced. I live three hours away and was out of state on business while dealing with Clay and he was very responsive and helpful over texts, emails and calls. Once he found the vehicle I wanted with all the features I wanted, we agreed to a fair price quickly. When I arrived at the dealership he had the car ready to go and the paperwork queued up to make the actual process very smooth and efficient. I will definitely work with him and the James Wood dealership again and recommend them to my friends and family.
CLAYTON ESTES
8/17/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Best wishes, James Wood Chevrolet Buick GMC
ABILENE, TX
Timothy S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/15/2025
I bought a new demo truck that had a couple things that needed to be addressed and needed an oil change. The salesman was great until I signed then ghosted me for 2 weeks. I finally had to get the sales manager involved. He handled it promptly and properly. I am very satisfied with how it was handled after he got involved. The salesman stepped up as well. Saved any future business for sure!
ANDREW BAIER
8/17/2025
Hi, your feedback and star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
PARADISE, TX
James A|2022 GMC Canyon
Confirmed Service Customer
8/15/2025
On time, quick, and kept me in the loop.
8/17/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
BRIDGEPORT, TX
Paul M|2025 GMC Sierra 1500
Confirmed Sales Customer
8/16/2025
Great experience, Clay Estes and Brandt Wicker were so Wonderful!!!
CLAYTON ESTES
8/17/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
HASLET, TX
Andrea M|2016 Chevrolet Trax
Confirmed Service Customer
8/16/2025
Shawn has been great, answered any questions we’ve had
8/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Lisa B|2023 Buick Envision
Confirmed Service Customer
8/16/2025
It was a very friendly and rapid experience.
8/17/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
DECATUR, TX
Heather B|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/18/2025
Super quick repair, very helpful and knowledgeable service staff, the whole thing was easier than I expected.
8/19/2025
We're pleased to know we have been able to exceed your expectations and really help you out! Until the next time we meet, take care!
DECATUR, TX
Geoffrey D|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/18/2025
Always friendly and professional
8/19/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
AZLE, TX
Taylor M|2026 Chevrolet Equinox
Confirmed Sales Customer
8/18/2025
Karen Pattinson did an EXCELENT job! She made the process of buying a new car a breath of fresh air after having a terrible experience at a different dealership. She has gained all of our future business, as well as my families! She made sure we were 100% comfortable before driving off the lot. I really appreciate all of her help!
KAREN PATTISON
8/19/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Congratulations on your new vehicle, Taylor! We look forward to helping again in the future. Take care!
BOYD, TX
Stephen S|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
8/15/2025
Always great
8/17/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
DECATUR, TX
Rose Anne L|2025 Buick Enclave
Confirmed Sales Customer
8/15/2025
Our salesman Rocco was very likable and personable. He made the entire process of buying our vehicle, easy and stress-free. His knowledge about the vehicle and how it works was greatly appreciated – especially when he took the time to show me how to use the hands-free feature, which I had never tried before in any other vehicle.
ROCCO ROTUNDO
8/17/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Rose Anne! We look forward to helping again in the future. Take care!
WEATHERFORD, TX
Amanda W|2024 GMC Canyon
Confirmed Service Customer
8/15/2025
Great service! Great staff!
8/17/2025
Wow, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Best wishes, James Wood Chevrolet Buick GMC
SANGER, TX
Janice H|2022 GMC Terrain
Confirmed Service Customer
8/15/2025
Drew was amazing! Knowledgeable and very comfortable to visit with!! Highly recommend James Wood my 3rd vehicle and will continue using this dealership not only for treating me with high regard along with my financial limits.
8/17/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
KELLER, TX
Joshua M|2025 Buick Envista
Confirmed Sales Customer
8/15/2025
Excellent. We always have an excellent experience. Drew was very knowledgeable and helpful.
DREW WARD
8/17/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, James Wood Chevrolet Buick GMC
CHICO, TX
Lindsey C|2025 Chevrolet Trax
Confirmed Service Customer
8/17/2025
I love the people here but I still don’t think my situation was handled right. So I am still bitter about it. The people are nice and customer service is great. My issue just Didn’t get rectified with acknowledgement
8/18/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
Beatrice P|2024 GMC Terrain
Confirmed Service Customer
8/17/2025
Oil change done within hour
8/18/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DECATUR, TX
Judy N|2026 Chevrolet Equinox
Confirmed Sales Customer
8/18/2025
Over the years, my late husband and I have purchased 5 vehicles at James Woods. I plan on continuing that experience. Very nice, knowledgeable employees. Keep up the good work.
RICHARD MITCHELL
8/19/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. Your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon! We can't wait to see you again, have a great day.
HOLLIDAY, TX
James K|2024 GMC Sierra 1500
Confirmed Service Customer
8/18/2025
James Wood Chevrolet does their best to provide 5 star service , everytime I visit I receive the 5 star treatment. My service advisor Dawson is exceptionally knowledgeable and helpful. This service is why I continue to drive an hour to have them work on my vehicle & I will continue to do so in the future. Thank you James Wood Chevrolet staff!
8/19/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
NORTH RICHLAND HILLS, TX
Megan R|2021 GMC 2500HD Sierra
Confirmed Service Customer
8/18/2025
The pick up and drop off was great - having work covered under the warranty is a huge
8/19/2025
We want all our clients to have a comfortable and stress-free experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
DECATUR, TX
Kimberly J|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/18/2025
Since buying the truck from James Wood we have had it serviced there. It is 1 hour each way to take it for service, but in the past it was worth it. We will no longer be bringing the truck to James Wood for service. We requested an oil change, tire rotation and to find out why the tire sensors were not working. All that was done was the oil change and rotation. Today we took the truck to Discount Tire to find out that all the tire sensors were dead and needed replaced. Also, since the tire rotation, the truck is pulling left and now needs an alignment (which was not addressed). I would have been happy to pay James Wood the $200+ for the tire sensors and however much the alignment will cost, but they didn't address the issues. I wanted it all done at once and now we have to make multiple appoints on the items that were missed. The truck just hit 100,000 miles and I would have appreciated service suggestions, but did not receive any. It is not worth driving 4 hours (2 each way) for lousy service and so we will not be back.
8/19/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SOUTHLAKE, TX
Edward P|2024 Chevrolet Equinox
Confirmed Service Customer
8/18/2025
Dason did a great job as always. He listened to what I was saying, and understood my needs!
8/19/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
PARADISE, TX
Anna C|2026 Buick Encore GX
Confirmed Sales Customer
8/18/2025
Hello, I had a very positive car buying experience at your dealership. Clay Estes should me several different vehicles and was very generous with his time and walked me through the entire process and in the end guided me towards a good choice.
CLAYTON ESTES
8/19/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC. Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Anna! We are always more than happy to assist you if anything else comes up. Take care!
BOWIE, TX
Michael S|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
8/18/2025
Excellent service and fast
8/19/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Thank you again for leaving us this response!
VALLEY VIEW, TX
Chase M|2024 Chevrolet Tahoe
Confirmed Service Customer
8/19/2025
Dustan was very professional and accommodating. He gave me a very accurate time estimate to wait for service
8/20/2025
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
HASLET, TX
Roberta G|2025 GMC Canyon
Confirmed Sales Customer
8/19/2025
Rocco didn’t again with excellent customer service. He listened to what I was looking for even before I went to the dealership. This is the second vehicle that he has sold to us and same experience as last time, fast, no pressure, great experience. I love the truck. Thank you again and will continue to go back to this dealership for future and recommend to how great the service is.
ROCCO ROTUNDO
8/20/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Congratulations on your new vehicle, Roberta! Best wishes, James Wood Chevrolet Buick GMC
FORT WORTH, TX
Charlotte R|2018 Chevrolet Tahoe
Confirmed Service Customer
8/19/2025
I received prompt and friendly service. Bryan updated me on the cost of the additional service needed. The wait time was also reasonable.
8/20/2025
Hi there, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DECATUR, TX
Janalyn B|2026 Chevrolet Equinox
Confirmed Sales Customer
8/19/2025
Drew was absolutely amazing!! He went above and beyond, answered all of our questions, made sure to help get me all the discounts possible (teacher discount through id.me), and walked me step by step through the app and all the cool gizmos and gadgets on my brand new car. He was very friendly and patient with us!
DREW WARD
8/20/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
PUTNAM, TX
Ricardo C|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
8/19/2025
Friendly, helpful, and ordered the pickup I wanted !!!
DREW WARD
8/20/2025
Hi, we really appreciate your positive review! Thank you again for taking the time to let the world know about your positive experience. Best wishes, James Wood Chevrolet Buick GMC
SPEARMAN, TX
Larry S|2025 GMC Sierra 1500
Confirmed Sales Customer
8/19/2025
Very easy and very attentive to my needs
CLAYTON ESTES
8/20/2025
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for leaving us this response!
STEPHENVILLE, TX
Willie H|2023 GMC Yukon
Confirmed Service Customer
8/19/2025
Great service rep Crystal made sure my vehicle was cared for and stayed in contact with me.
8/20/2025
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
RHOME, TX
Janis K|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/19/2025
Very efficient and knowledgeable sales representative. He went over and above to help me. Financial office was very helpful and friendly.
MATTHEW GARRETSON
8/20/2025
Wow, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
CLAUDE, TX
Derek P|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/19/2025
Thumb up
CLAYTON ESTES
8/20/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
BRIDGEPORT, TX
Shirley M|2024 Buick Envista
Confirmed Service Customer
8/19/2025
Quick service. Staff friendly
8/20/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
BOWIE, TX
Margaret S|2019 GMC Acadia
Confirmed Service Customer
8/19/2025
We love James Wood, everyone is so nice and we love Randy Williams our dealer. Thank you to everyone
8/20/2025
Hi, we are so pleased you enjoyed your visit to James Wood Chevrolet Buick GMC! Thanks again for taking the time to leave us this information about your recent visit. Take care!
SPRINGTOWN, TX
Art C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/19/2025
Waiting time was short. Facility is nice. Job well done.
8/20/2025
Hi, we are so pleased you enjoyed your visit to James Wood Chevrolet Buick GMC! Thank you, and have a fantastic day!
SPRINGTOWN, TX
Daniel M|2024 GMC Sierra 1500
Confirmed Service Customer
8/20/2025
Excellent service. My host was awesome very polite and was very pleasant. The wait time was very short.
8/21/2025
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Best wishes, James Wood Chevrolet Buick GMC
SPRINGTOWN, TX
Bryan M|2024 GMC Canyon
Confirmed Service Customer
8/20/2025
Second time taking this vehicle in to James Woods to fix the fuel tank enclosure. It was broken first time and yet they just "lubed the spring". Requested it be fixed then and it was not granted. Taken it in a second time indicating the same issue and now the spring is completely broken. Advised ahead and yet they "dont have the part" and have to order it. Customers time is valuable, multiple trips are not warranted especially when you have it in your system shows a prior visit for the same thing. Especially on a warranty item.
8/21/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
HASLET, TX
Charles C|2025 Buick Envista
Confirmed Sales Customer
8/21/2025
Ricky Delgado did an excellent job with my deal! He understood what I was looking for and needed!
RICARDO DELGADO
8/22/2025
Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SPRINGTOWN, TX
Robert M|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
8/21/2025
Prompt & friendly service
8/22/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SPRINGTOWN, TX
Leonice J|2025 Buick Envista
Confirmed Sales Customer
8/21/2025
They provided me with the exact vehicle I wanted with all the specs and packages. They made buying my first brand new vehicle seamless and to top it off Landon put a bow on the car for me!!!! Jeff and Landon were outstanding!!!
LANDON EAST
8/22/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Leonice! We look forward to helping again in the future. Take care!
ARLINGTON, TX
Rory R|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/21/2025
My first contact with your dealership was with salesman Matt Garretson. As an out-of-state buyer, my contact was late in the day your time but Matt responded to my inquiry quickly and continued until late in the evening your time. I was very impressed with his effort. He was also straight with me and he is the reason I decided to do business with your dealership
MATTHEW GARRETSON
8/22/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
CORONA, CA
John H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
8/21/2025
I always have great experience with Bryan taking care of us.
8/22/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please don't hesitate to reach out!
DECATUR, TX
Esmond S|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/22/2025
Return customer as a result of past dealings with Ms. Karen Pattison at James Woods GMC. Excellent customer service in the past & wasn't disappointed on this purchase. She went over & above to help us find & locate what we were looking for. Stayed in contact with us and provided updates on a regular basis. Once located she made the purchase easy with no issues, eliminating the stress usually associated with buying a new vehicle. She is a credit to GMC and James Woods.
KAREN PATTISON
8/23/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
AZLE, TX
Barbara S|2025 Chevrolet Trax
Confirmed Service Customer
8/19/2025
Very happy with service
8/20/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! We hope to see you soon!
BRIDGEPORT, TX
Evan M|2023 GMC Sierra 1500
Confirmed Service Customer
8/20/2025
Went in for an oil change and tire rotation. Did it all within an hour. Communicated with me and even washed the truck without me asking. Super appreciative.
8/21/2025
Wow, we're glad you had such a wonderful experience with us! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
DECATUR, TX
Garry L|2014 Buick LaCrosse
Confirmed Service Customer
8/20/2025
Friendly people, good guys to work with.
8/21/2025
Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!
BRIDGEPORT, TX
Brent D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/20/2025
Clean waiting room - excellent Service Advisor!
8/21/2025
It's our commitment to ensure quality customer care by providing clean waiting room as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
DECATUR, TX
Reyna B|2021 GMC Terrain
Confirmed Service Customer
8/20/2025
Excellent
8/21/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
BRIDGEPORT, TX
Lee S|2024 GMC Sierra 1500
Confirmed Service Customer
8/21/2025
Great service as always. Bryon took great care of me and my truck.
8/22/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! We sincerely thank you for the positive review, and look forward to seeing you again soon!
FT WORTH, TX
Glen J|2025 Chevrolet Colorado
Confirmed Sales Customer
8/21/2025
Very professional
CHRISTOPHER PRIDDY
8/22/2025
Hi, your feedback and high star rating mean a lot to us. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
WICHITA FALLS, TX
Baldemar L|2025 GMC Sierra 1500
Confirmed Service Customer
8/21/2025
Advisor was helpful and good to talk to. Oil change with tire rotation took longer than expected and prior visits. About twice as long as before.
8/22/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GRAPEVINE, TX
Douglas H|2023 Chevrolet Tahoe
Confirmed Service Customer
8/22/2025
Very good as usual and I appreciate everyone’s help and Shawn does a very good job
8/23/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
JUSTIN, TX
Cordelia H|2025 Buick Enclave
Confirmed Sales Customer
8/22/2025
This is smooth purchase as always with James Wood.
RICHARD MITCHELL
8/23/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
DECATUR, TX
Donna J|2026 GMC Terrain
Confirmed Sales Customer
8/22/2025
There was no haggling or back & forth BS. Sales rep was excellent.
BILLY BALDERAS
8/23/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
AZLE, TX
Debra J|2025 Chevrolet Blazer EV
Confirmed Sales Customer
8/22/2025
The transaction was awesome. Everyone from Carey Williams, Brandt Wicker, Landon East and Rocco Rotundo were wonderful to work with.
ROCCO ROTUNDO
8/23/2025
Hi, thank you for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
HOUSTON, TX
Matthew G|2018 GMC 1500 Sierra
Confirmed Service Customer
8/23/2025
Krystal focused on what I needed and made the experience pleasant.
8/24/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Jimmy W|2024 Buick Enclave
Confirmed Service Customer
8/23/2025
Courteous employees, spotless environment and way cool in the waiting room!
8/24/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
RUNAWAY BAY, TX
Matt H|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/23/2025
Great service everyone is helpful. Brian is outstanding
8/24/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC
PONDER, TX
Shelly N|2023 GMC Yukon
Confirmed Service Customer
8/25/2025
Dustan is a great service advisor. Polite and attentive. He makes sure to get the service done quickly and efficiently.
8/27/2025
We're glad everything was completed quickly, efficiently, and to your satisfaction! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WEATHERFORD, TX
Swift L|2025 GMC Sierra 1500
Confirmed Service Customer
8/25/2025
First service for my truck, quick and performed very well, thanks to Clay Estes for getting me in quickly. Bryan even washed the bugs off the front for me. Great job.
8/26/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
COLLEYVILLE, TX
Peggy H|2026 Chevrolet Equinox
Confirmed Sales Customer
8/24/2025
Tyler was wonderful and very helpful
JAMES GLAROS
8/25/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please don't hesitate to reach out!
HASLET, TX
Michael K|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/25/2025
Marty was great to work with!
RICHARD MITCHELL
8/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WICHITA FALLS, TX
Krystal G|2021 Chevrolet Tahoe
Confirmed Service Customer
8/25/2025
Hands down the best dealership I have ever been to!
8/27/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, James Wood Chevrolet Buick GMC
DECATUR, TX
David A|2025 Chevrolet Equinox
Confirmed Sales Customer
8/25/2025
Great staff members always a pleasure doing business at james wood this is why I shop and buy here. Great job to everyone
ANTONIO LARA
8/27/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
AZLE, TX
Christopher B|2025 GMC Sierra 1500
Confirmed Sales Customer
8/27/2025
My experience with James Woods was the complete opposite from my last vehicle purchase. Matt Garretson was honest and very transparent with me from the start. He worked with me and answered all My questions and concerns. He changed my view on car salesman. There are good ones and bad ones. Matt Garretson is definitely one of the good ones. I will recommend James Woods and Matt to all my friends looking to purchase a vehicle. I would also like to thank Reuben in finance for also being very transparent with me. He worked with me on pricing and showed me all my options. Thank You Matt/Reuben and James Woods!!!
MATTHEW GARRETSON
8/27/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Christopher! We look forward to helping again in the future. Take care!
ALVARADO, TX
Ashley C|2025 GMC Yukon
Confirmed Sales Customer
8/26/2025
Tyler Mayfield is absolutely wonderful!
JAMES GLAROS
8/27/2025
Hello, we are glad we could help! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DECATUR, TX
Chad N|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/26/2025
Dason made sure that my truck got the proper attention. Would highly recommend taking your car or truck here.
8/27/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
FORT WORTH, TX
David W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/25/2025
Excellent and timely service! Thank you James Wood Service. Also I appreciated the trade-in offer and printed information about a new vehicle left in my truck after the service was completed. Thank you Crystal!
8/26/2025
Hi, we are so pleased you enjoyed your visit to James Wood Chevrolet Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!
PARADISE, TX
Danny S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/25/2025
Service performed was good as usual, I’ve gotten too used to the great service I receive from Brian, the other guy lacked in communication skills as far as I’m concerned.
8/27/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
ALVORD, TX
Chris R|2026 Chevrolet Traverse
Confirmed Sales Customer
8/26/2025
Team is great. Super customer-first oriented. Great job.
DEREK WARD
8/27/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
KELLER, TX
Heidi O|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/26/2025
Always great service in a timely manner.
8/27/2025
We want all our clients to have a comfortable and stress-free experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
BOYD, TX
Gene C|2022 GMC 2500HD Sierra
Confirmed Service Customer
8/26/2025
Great service as always. Shawn Hooe is always so helpful.
8/27/2025
Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
BELLEVUE, TX
James P|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/26/2025
The inspection went just like they said. It was completed quickly and without any problems. Dason explained everything very well.
8/27/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC. We hope you have a great day!
ROANOKE, TX
Forest F|2026 GMC Sierra 1500
Confirmed Sales Customer
8/26/2025
Streamlined. Helped me get exactly what I wanted quickly.
ROCCO ROTUNDO
8/27/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
KINGSVILLE, TX
Heidi M|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/26/2025
Pleasant atmosphere, all sales persons were professional and welcoming
BOBBY MILLER
8/27/2025
Heidi Martell, thanks again for taking the time to leave us this information about your recent visit. Your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
ARLINGTON, TX
Taylor L|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
8/26/2025
Great customer service. Everyone was super nice and the service was fast.
8/27/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Best wishes, James Wood Chevrolet Buick GMC
MONTAGUE, TX
Jeffrey M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/26/2025
Very nice
MATTHEW GARRETSON
8/27/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
DECATUR, TX
Gary K|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
8/26/2025
It was one of the best experiences I’ve had on buying a vehicle
CLAYTON ESTES
8/27/2025
Wow, we're glad you had such a wonderful experience here at James Wood Chevrolet Buick GMC. Congratulations on your new vehicle, Gary! We look forward to helping again in the future. Take care!
HUGO, OK
Mikki M|2025 Chevrolet Trax
Confirmed Sales Customer
8/26/2025
Landon was great and very patient with us as we were deciding on which vehicle we wanted.
LANDON EAST
8/27/2025
Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
DECATUR, TX
Jessica V|2025 Chevrolet Suburban
Confirmed Sales Customer
8/27/2025
Whole team worked to get me in my next step in life car.
BOBBY MILLER
8/28/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, James Wood Chevrolet Buick GMC
BRIDGEPORT, TX
Jamie S|2025 GMC Sierra 1500
Confirmed Sales Customer
8/27/2025
Clay was great. Answered all the questions and provided valuable information
CLAYTON ESTES
8/28/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. We sincerely thank you for the positive review, and look forward to seeing you again soon!
WEATHERFORD, TX
Joseph D|2020 GMC 1500 Sierra
Confirmed Service Customer
8/27/2025
Fast, friendly service !
8/28/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BRIDGEPORT, TX
Jonathan R|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/27/2025
Tim Brown & The James Wood Team was awesome, they made everything very easy during the purchasing journey. Great customer service and no jacking around on pricing like other dealers. I'm 5 hours away from James Wood GMC, the purchase was easy & they delivered next day at no additional cost. I highly recommend doing business them. Ask for Tim Brown when purchasing.
TIMOTHY BROWN
8/28/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
ODESSA, TX
Randy S|2007 Chevrolet Silverado
Confirmed Service Customer
8/27/2025
Experience was good. No issues to speak of. The expenses were horrible. One particular item of expenses were the new keys which were $19.50 per key. That’s 3 times the cost of get a key made.
8/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
Christopher N|2025 GMC 1500 Sierra
Confirmed Sales Customer
9/1/2025
Excellent selection. Great price. Great service.
JAMES GLAROS
9/2/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
KELLER, TX
Melissa J|2025 Chevrolet Traverse
Confirmed Service Customer
9/1/2025
Quick and Shawn was very pleasant
9/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BOWIE, TX
Darryl M|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
9/1/2025
I had a great experience with everyone at the James Wood Dealership. Lanny Loesch was very helpful in helping me find the truck I needed. He was very professional and helped the deal making process flow easily. Rocco Rutundo was also extremely helpful and very personable, while helping me get set up for OnStar and all the Customer Service apps for the vehicle. Both of these guys made the experience terrific. Also, Dane Shelton was very helpful in getting the paperwork and financing taken care of. I have found the dealership for every truck purchase I will need in the future. Appreciate the service and attention to detail from the James Wood Team!!
LANNY LOESCH
9/2/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
MILLSAP, TX
Steven W|2026 Chevrolet Colorado
Confirmed Sales Customer
9/2/2025
From the moment I called and got a hold of Drew Ward, until the moment I drove off the lot with a new truckI felt like I was well taken care of.
DREW WARD
9/3/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
FORT WORTH, TX
Arthur J|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/2/2025
Everyone was so nice and helpful with me getting the truck that I was looking for and Marty was the man in getting things done.
RICHARD MITCHELL
9/3/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
FLINT, TX
Jennefer W|2025 Chevrolet Corvette
Confirmed Sales Customer
9/2/2025
Andrew was very accommodating and friendly
ANDREW BAIER
9/3/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
FT WORTH, TX
Mechele C|2025 GMC Yukon
Confirmed Sales Customer
8/27/2025
From the moment that we had reached out to Marty Mitchell on the phone, until taking delivery of the new vehicle, Marty was extremely punctual and informative.
RICHARD MITCHELL
8/28/2025
Wow, we're glad you had such a wonderful experience with us! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
FORT WORTH, TX
Dennis H|2025 GMC Acadia
Confirmed Service Customer
8/27/2025
Customer service is above standards and staff are friendly
8/28/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DECATUR, TX
Jimmy S|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/27/2025
Great turnaround time
8/28/2025
Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC
FORT WORTH, TX
Pansy D|2021 GMC Acadia
Confirmed Service Customer
8/31/2025
My service advisor had to step away for a family matter, her team stepped right in and got my service started. As soon as she returned she checked with me.
9/2/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
NORTH RICHLAND HILLS, TX
Jeff H|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/31/2025
Kaitlin Gibson is the best service writer ever!
9/2/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
FORT WORTH, TX
Matthew H|2025 Chevrolet Tahoe
Confirmed Sales Customer
9/1/2025
Fantastic experience. Rocco did a great job and made it easy for us. He had everything ready to go for us when we showed up. 10/10
ROCCO ROTUNDO
9/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
FRISCO, TX
Jason E|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/7/2025
It went well
9/8/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
CHICO, TX
Stephen A|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/7/2025
Krystal was always very helpful and forthcoming with information. It's understandable that parts weren't available so the repair took longer than usual.
9/8/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
SPRINGTOWN, TX
Marion B|2020 Chevrolet Equinox
Confirmed Service Customer
9/8/2025
Friendly and respectful
9/9/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
ARLINGTON, TX
Maria B|2020 Chevrolet Trax
Confirmed Service Customer
9/8/2025
Krystal fue muy amable
9/9/2025
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
NEWARK, TX
Katherine M|2007 Chevrolet Avalanche
Confirmed Service Customer
9/8/2025
Great
9/9/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
RUNAWAY BAY, TX
William B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/8/2025
Always a great experience at James Wood!
9/9/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
JACKSBORO, TX
Cody H|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/8/2025
Shawn is always friendly and thorough. Wouldn’t want anyone else handling service on my vehicle.
9/9/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
DECATUR, TX
Ford E|2026 Chevrolet Equinox
Confirmed Sales Customer
9/9/2025
Good selection
BILLY BALDERAS
9/10/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! Thank you, and have a fantastic day!
IWO PARK, TX
Gordon M|2026 GMC Sierra 1500
Confirmed Sales Customer
9/9/2025
Great experience.
MATTHEW GARRETSON
9/10/2025
Hello, thank you for your kind words and this wonderful review! Thanks again for taking the time to leave us this information about your recent visit. Take care!
WEATHERFORD, TX
Corbin G|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
9/9/2025
Great experience, Rocco made sure everything went smoothly.
ROCCO ROTUNDO
9/10/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! Thanks again for taking the time to leave us this information about your recent visit. Take care!
RUNAWAY BAY, TX
Randall C|2023 GMC Sierra 1500
Confirmed Service Customer
9/9/2025
Courteous, professional, expeditious, and friendly! Waiting area was very clean and comfortable as it alwats is! Dustin, my service tech was very thorough. He checked for any recalls on my vehicle. He also ordered a windshield that needs replacing, that will be delivered in about a month. My vehicle was washed and wiped dry and looked very nice. Very pleed with my experience! When I was going to pay, I realized I had forgotten my wallet! But, fortunately I have MY GMC points and paid with them! Great James Woods team! Keep up the great culture/atmosphere/culture, and quality of work!
9/10/2025
Wow, we're glad you had such a wonderful experience with us! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
BOYD, TX
Jesse C|2026 Chevrolet Traverse
Confirmed Sales Customer
9/8/2025
Excellent experience
DREW WARD
9/9/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
BASKIN, LA
Charles F|2020 GMC 1500 Sierra
Confirmed Service Customer
9/8/2025
Oil change in timely manner and washed the outside of my vehicle
9/9/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ALVORD, TX
Barbara S|2024 GMC Sierra 1500
Confirmed Service Customer
9/8/2025
Great with the exception even with an appointment I waited an hour and one half!
9/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
RHOME, TX
David R|2015 GMC 2500HD Sierra
Confirmed Service Customer
9/8/2025
Have no complaints.
9/9/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
PALO PINTO, TX
Adrian M|2025 GMC Sierra 1500
Confirmed Sales Customer
9/8/2025
Easy transaction very friendly service and willing to help on every step to get my truck and apps linked and running smoothly great job
CHRISTOPHER PRIDDY
9/9/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ARLINGTON, TX
Brett V|2025 GMC Sierra 1500
Confirmed Sales Customer
9/9/2025
Had an outstanding experience with James Wood. Rocco was upfront and honest about the entire process. I had bad experiences with a couple of dealerships in the DFW metroplex were they were not being upfront and honest and were playing games. Once again, I had a great experience purchasing this vehicle!
ROCCO ROTUNDO
9/10/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Brett! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
CELINA, TX
William T|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
9/10/2025
“Rocco” ensured everything was done and ready for me to look at. i was pressed to get a vehicle and Rocco provided 5 star service!! could be more happy with the process and i love my New 2500 Silverado.
ROCCO ROTUNDO
9/11/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, William! We look forward to helping again in the future. Take care!
SPRINGTOWN, TX
John J|2021 GMC 1500 Sierra
Confirmed Service Customer
9/10/2025
Great experience, friendly personnel.
9/11/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Best wishes, James Wood Chevrolet Buick GMC
NEWARK, TX
Gary H|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/10/2025
Very professional and provided great service!
9/11/2025
Hi, thanks for your praise and kind comments about our team. Thank you again for the great review!
DECATUR, TX
Diana A|2014 Buick Encore
Confirmed Service Customer
9/10/2025
Assigned Service Adviser was not available when I showed up to drop off at my appt. Someone else filled in. I was never contacted when my vehicle was ready. I sent a request asking about it to the text link provided. I never received an answer. I had to call to find out my vehicle was ready and had been for 5 hours according to the printout.
9/11/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
RHOME, TX
Jeremy C|2023 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
Took good care of me
9/11/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
SPRINGTOWN, TX
Richard K|2021 GMC 1500 Sierra
Confirmed Service Customer
9/11/2025
I was there to have my truck serviced. Shawn Hooe is my contact. I’ve been working with Shawn for 4 years. We have two trucks we purchased at James Wood in Decatur from Derek Ward. Everyone at the dealership is so kind and friendly and knowledgeable. I cannot say enough about Shawn and Derek. Those two tell me that James Wood in Decatur is a first class dealership. I cannot imagine working with any other dealership because when you found the best there’s no where else to go. Keep up the great work.
9/12/2025
Hi there, we are very happy to have provided you with such a positive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for taking the time to let the world know about your positive experience. Best wishes, James Wood Chevrolet Buick GMC
SAGINAW, TX
Jonathan J|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/11/2025
Dason was very professional and kept me updated on my truck
9/12/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WEATHERFORD, TX
Greg L|2021 GMC 1500 Sierra
Confirmed Service Customer
9/11/2025
Shawn Hooe is very courteous and professional .
9/12/2025
Hi, we're happy you found our staff to be very courteous and professional during your experience here at James Wood Chevrolet Buick GMC. Please don't hesitate to reach out to us if there's anything more we can do!
JUSTIN, TX
Kenneth S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/10/2025
Everything was communicated very well and done in a timely manner.
9/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BOYD, TX
Jeffery H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/10/2025
It was very efficient, taken care of my needs
9/11/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! We look forward to helping again in the future. Take care!
NEWCASTLE, TX
James F|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/10/2025
Excellent service and very friendly.
9/11/2025
Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
JUSTIN, TX
Michelle H|2016 Buick Encore
Confirmed Service Customer
9/10/2025
The service from James Woods staff and crew has put my trust level for this company high, and I would choose no one else.
9/11/2025
Hi there! We're so happy we were able to help you out! Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help! Best wishes, James Wood Chevrolet Buick GMC
RHOME, TX
Verna J|2024 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
Great service as always.
9/11/2025
Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit! Best wishes, James Wood Chevrolet Buick GMC
DECATUR, TX
John B|2025 GMC Canyon
Confirmed Sales Customer
9/11/2025
Rocco was incredible! In and out of the dealer quickly, easy going & comfortable experience!
ROCCO ROTUNDO
9/12/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!
FORT WORTH, TX
Kylee B|2025 GMC Yukon
Confirmed Sales Customer
9/11/2025
First time buying from James Wood and I will be back because of Clay Estes!! Highly reccomend Clay! I live in DFW and we were able to do everything over the phone and he made it so easy when I came to pick up my new Yukon!
CLAYTON ESTES
9/12/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Kylee! We are always more than happy to assist you if anything else comes up. Best wishes, James Wood Chevrolet Buick GMC
BEDFORD, TX
Linda L|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
9/11/2025
Great Service
9/12/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PONDER, TX
David N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/12/2025
They were fast on getting my service done
9/13/2025
Efficiency matters, and we’re glad we could get you taken care of quickly. Thank you for recognizing our efforts — we’ll be here to deliver that same reliable service whenever you need us again!
RHOME, TX
James A|2017 Chevrolet Trax
Confirmed Service Customer
9/12/2025
It was great my service advisor dason aka the white mystery was excellent
9/13/2025
We love that you highlighted Dason — he brings both skill and personality to every visit! We’re thrilled he made your experience excellent, and we look forward to making your next stop just as memorable.
decatur, TX
Chaz B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
9/12/2025
The whole process was amazing and super easy very friendly and made sure I was totally satisfied and helped me find the perfect truck
KAREN PATTISON
9/13/2025
Hearing that the process was not only easy but also left you completely satisfied means so much to us. Helping you find the perfect truck is what it’s all about, and we can’t wait to see you enjoying every mile in it!
SAGINAW, TX
Derek P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/12/2025
It’s good.
9/13/2025
Thank you for your feedback! We’re happy your visit met your expectations and look forward to making your next experience even better.
BRIDGEPORT, TX
Ray P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/12/2025
Great experience as always.
9/13/2025
Consistency means everything, and we’re so glad your visits with us continue to be great. We’ll keep working hard to make every experience just as dependable and welcoming in the future!
DECATUR, TX
Morgan H|2026 GMC Terrain
Confirmed Sales Customer
9/12/2025
This was the smoothest car buying experience I’ve had. Everyone was very friendly.
JAMES GLAROS
9/13/2025
Consistency means everything, and we’re so glad your visits with us continue to be great. We’ll keep working hard to make every experience just as dependable and welcoming in the future!
DENISON, TX
Keith W|2026 Buick Enclave
Confirmed Sales Customer
9/12/2025
PERFECT
ROCCO ROTUNDO
9/13/2025
One word that says it all! We’re grateful for your kind feedback and will keep aiming for that “perfect” mark every time you visit.
FT WORTH, TX
Heather P|2025 Chevrolet Equinox
Confirmed Service Customer
9/13/2025
Staff was very nice and helpful
9/14/2025
Thank you! We’re glad our staff were nice and helpful—friendly, attentive service is what we hope every customer experiences.
RHOME, TX
Jaime T|2025 GMC Sierra 3500 HD
Confirmed Service Customer
9/13/2025
James Wood always go above and beyond when it comes to Customer Satisfaction!
9/14/2025
Thank you for recognizing James Wood Chevrolet Buick GMC! Going above and beyond for customer satisfaction is what we aim for, and we’re thrilled you noticed.
ALVORD, TX
Randall G|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/11/2025
Front end issue was fixed and tint was applied to windows.
9/12/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! We can't wait to see you again, have a great day.
WEATHERFORD, TX
Robert V|2025 GMC Sierra 1500
Confirmed Sales Customer
9/11/2025
Karen was extremely helpful and informative
KAREN PATTISON
9/12/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
HASLET, TX
Beverly F|2026 Chevrolet Equinox
Confirmed Service Customer
9/13/2025
They were quick to get to it and finish the same day. Thanks
9/15/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
DECATUR, TX
Ronald K|2024 Chevrolet Suburban 1500
Confirmed Service Customer
9/12/2025
A+
9/13/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
BRIDGEPORT, TX
Rebecca V|2026 GMC Terrain
Confirmed Sales Customer
9/12/2025
It was quick and easy.
ROCCO ROTUNDO
9/13/2025
We’re glad your visit was both quick and easy! Making every experience seamless is our goal, and we look forward to welcoming you back for the same smooth service.
WICHITA FALLS, TX
Cynthia S|2019 GMC Acadia
Confirmed Service Customer
9/13/2025
Kyle communicated with me about by status. He made sure that he did everything needed to be done.
9/14/2025
Thank you for highlighting Kyle’s communication! Ensuring your vehicle is properly cared for and keeping you informed is always our top priority.
PARADISE, TX
Calvin P|2017 Chevrolet Cruze
Confirmed Service Customer
9/13/2025
great
9/14/2025
We’re glad your experience was great! Delivering smooth, reliable service is always our goal.
PARADISE, TX
Stephanie R|2008 Chevrolet Silverado
Confirmed Service Customer
9/15/2025
Everyone I encountered was polite and professional. I was made to feel comfortable being there and asking questions. I would recommend this dealership to anyone and everyone.
9/16/2025
Thank you for your kind words about our polite and professional team—we’re delighted you felt comfortable and confident during your visit. We look forward to seeing you again soon!
NEWARK, TX
Kevin M|2025 GMC Sierra 1500
Confirmed Sales Customer
9/15/2025
Fast, friendly and no hassle experience.
ANTONIO LARA
9/16/2025
We’re glad your experience was fast, friendly, and hassle-free—exactly how service should be! We’re here for you anytime you need us.
SUNSET, TX
Jacqueline D|2025 GMC Acadia
Confirmed Service Customer
9/13/2025
Bryan Stanley always takes care of all My vehicle needs. Great Customer Service!
9/14/2025
Bryan will be delighted to hear your kind words! Taking care of your vehicle needs with great customer service is what we aim for every day.
BOWIE, TX
Jodi M|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/14/2025
Clay did a amazing job helping me find the right fit
9/15/2025
We want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!
BRIDGEPORT, TX
Brad B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/15/2025
Great staff! Friendly and efficient.
9/16/2025
We’re glad our staff made your visit friendly and efficient—it’s always our goal to provide smooth, positive service. We’re here for you anytime you need us!
WEATHERFORD, TX
Sharlene C|2023 Chevrolet Colorado
Confirmed Service Customer
9/15/2025
Dason is excellent! We appreciate his work and how he handles all concerns with our needs!
9/16/2025
Dason will be thrilled to hear your appreciation—thank you for recognizing how he handles your needs and concerns. We’re here for you anytime you need us!
SUNSET, TX
Joe B|2024 GMC Sierra 1500
Confirmed Service Customer
9/15/2025
Shawn Hooe always greets with a smile and treats me right!
9/16/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
JACKSBORO, TX
Mitchell C|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/15/2025
It was good. Hassle free. Didn’t take too much time.
DEREK WARD
9/16/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
BLUFF DALE, TX
Phillip M|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/30/2025
My service rep was fast and efficient and a pleasure to work with as always
9/16/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
BOYD, TX
Gary H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/16/2025
Very fast on finding truck I wanted
LANDON EAST
9/17/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
BOWIE, TX
Kevin C|2025 Chevrolet Tahoe
Confirmed Sales Customer
9/16/2025
Clay Estes has by far made this the best car buying experience we have had in a long time. When I first called Clay to ask about a Tahoe, he made sure our needs were met. What we liked the most, he was very honest and transparent. We live 4 hours away and will make that drive again to buy another Chevy.
CLAYTON ESTES
9/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CYPRESS, TX
Laurie E|2021 Buick Enclave
Confirmed Service Customer
9/15/2025
Scheduling was very easy, communication was great. Service was thorough.
9/16/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SUNSET, TX
Richard N|2025 GMC Sierra 1500
Confirmed Service Customer
9/15/2025
It was a great experience, I made my appointment with James Wood, they got me in at my appointment time and I my truck was ready within the hour. Very friendly and helpful team!
9/16/2025
It’s wonderful to hear your visit with James Wood Chevrolet Buick GMC went smoothly, from scheduling to having your truck ready within the hour. We’re happy our friendly team made a positive impression. We look forward to welcoming you again on your next visit!
WATAUGA, TX
Randall G|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/15/2025
Service Department fixed my issue.
9/16/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
WEATHERFORD, TX
Robert H|2026 GMC Sierra 1500
Confirmed Sales Customer
9/16/2025
Landon was very patient with me and answered all my questions and found the perfect pick for me.
LANDON EAST
9/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BRIDGEPORT, TX
Angela J|2024 Chevrolet Trax
Confirmed Service Customer
9/16/2025
My car radio wouldn't turn off I called and was told it may take up to 2 days and I'd have to leave my car.. At this point I had no choice a nice young man named Dyson or Dayson I'm sorry if I messed his name up but he went above and beyond and hit me out in under 2 hours he needs a raise
9/17/2025
Thank you for your kind words! We're thrilled to hear that Dason provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
FT WORTH, TX
Stanley S|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
9/16/2025
Due to my travel schedule I realized I needed to come in for service without being able to schedule an appointment. So, I showed up early on Monday morning and was assigned to Dason. He took care of what I needed done and made me aware of other things I need to schedule as soon as my travel schedule allows. Had me in and out without an appointment in an hour - and made sure I knew what needs to be addressed as soon as I can. Thanks Dason.
9/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
David D|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/17/2025
Matt was a great salesman. Really helped me find the truck I not only wanted but needed
MATTHEW GARRETSON
9/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BOYD, TX
Sheila W|2023 GMC Terrain
Confirmed Service Customer
9/17/2025
Had just picked up a nail in the tire. I'm always satisfied with the work performed by the service staff.
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PARADISE, TX
Jerry K|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/17/2025
Krystal was marvelous!! She kept me informed during the process.
9/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SPRINGTOWN, TX
Kevin S|2021 GMC 1500 Sierra
Confirmed Service Customer
9/17/2025
Very nice, very clean, but 2 1/2 hours for a simple oil change felt excessive.
9/16/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
FORT WORTH, TX
Bryan S|2026 GMC Sierra 1500
Confirmed Sales Customer
9/17/2025
Everything went well. Both Landon and Reuben were professional and easy to work with.
LANDON EAST
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BOWIE, TX
Harold C|2024 GMC Sierra 1500
Confirmed Service Customer
9/17/2025
Everything was top drawer
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DUNCAN, OK
Karl J|2020 Chevrolet Blazer
Confirmed Service Customer
9/18/2025
Quick, friendly and professional service by Bryan, Paul, Starla and the payment desk staff
9/19/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
FT WORTH, TX
Rachel R|2025 Chevrolet Equinox
Confirmed Service Customer
9/18/2025
Everything was good.
9/19/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
COLLEYVILLE, TX
Jeanna F|2025 Chevrolet Equinox EV
Confirmed Sales Customer
9/19/2025
Both sales personnel, Karen Pattison and Jeff B, went above and beyond to help my experience be seamless . Purchasing was easy and effortless and their customer service was outstanding . Very knowledgeable, helpful and followed up with me on my experience.
KAREN PATTISON
9/20/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Bradley S|2026 GMC Terrain
Confirmed Sales Customer
9/19/2025
Matt was awesome! No pressure buying experience. Thank you!
MATTHEW GARRETSON
9/20/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
SPRINGTOWN, TX
Michael H|2019 Buick Enclave
Confirmed Service Customer
9/16/2025
Great service! Friendly people!
9/17/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
BOWIE, TX
Dwight R|2023 Buick Enclave
Confirmed Service Customer
9/16/2025
I have been buying vehicles and brought family members to JWM for many years. We always receive excellent service in Sales and the Service Department. Brian Stanley and Shawn Hooe, Service Advisors, have always been excellent to work with.
9/17/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
DECATUR, TX
Galen C|2026 Chevrolet Equinox
Confirmed Sales Customer
9/17/2025
I really enjoyed dealing with your salesman Bob Miller. I never felt rushed or persuaded to choose a vehicle I siding want. Bob worked with me and my wife to see we got a really nice vehicle.
BOBBY MILLER
9/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PARADISE, TX
Vicki B|2026 Chevrolet Equinox
Confirmed Sales Customer
9/17/2025
They went through everything very thoroughly
DAVID PLUMLEE
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PARADISE, TX
Heriberto A|2022 Chevrolet Tahoe
Confirmed Service Customer
9/17/2025
Like always Krystal always make everything easier 10 ⭐️
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Anna M|2026 Chevrolet Equinox
Confirmed Sales Customer
9/18/2025
Drew was very kind and patient.
DREW WARD
9/19/2025
Hi, thanks for your kind comments about our staff! We sincerely thank you for the positive review, and look forward to seeing you again soon!
BRIDGEPORT, TX
Charles B|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/18/2025
I purchased my truck from James Wood. I have been taking it to James Wood, for service since I bought it.
9/19/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
ALVORD, TX
Debra G|2023 Chevrolet Traverse
Confirmed Service Customer
9/19/2025
My experience was good. Service rep, Dason, was very helpful, kept me informed, always professional and polite.
9/20/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
CHICO, TX
Renata C|2024 Chevrolet Equinox
Confirmed Service Customer
9/19/2025
Was a good experience!
9/20/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DECATUR, TX
Jason W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/20/2025
My sunscreen PPF on the inside of my windshield got scratched during the repair. Must have happened when they did the repairs for the chargers. I had just gotten the PPF installed a few weeks ago and now it is damaged. The only reason I did not notice it was because it was not glaring until driving into the sun. Now that I know it is there, I cannot unsee it and it is right in the driver side of the windshield. Plus I was away for a week for work and did not drive the truck.
9/21/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
RHOME, TX
James S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/20/2025
It was a pleasure doing business with you
LANDON EAST
9/21/2025
James Stewart, thanks again for taking the time to leave us this information about your recent visit. We look forward to your next visit! Take care!
SPRINGTOWN, TX
William S|2026 GMC Sierra 1500
Confirmed Sales Customer
9/20/2025
Easy. Straight forward no nonsense
DREW WARD
9/21/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
CLOVIS, NM
Matthew G|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/21/2025
👍🏻👍🏻
MATTHEW GARRETSON
9/22/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
SANGER, TX
Anthony S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/21/2025
The staff was very professional and courteous. The work preformed was done as requested in a timely manner. I will continue to bring my vehicle here for service.
9/22/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ITASCA, IL
David P|2026 GMC Sierra 1500
Confirmed Sales Customer
9/22/2025
I respect and enjoy Karen’s sales process, she is extremely professional and knowledgable about the product. This is the second truck I’ve bought from her, and will buy my next one from her.
KAREN PATTISON
9/23/2025
Karen will be so grateful to hear your kind words about her professional and knowledgeable approach—it means a lot that you’ve trusted her with not one but two trucks, and even plan on a third. If you have any more comments or need further assistance, feel free to reach out!
FORT WORTH, TX
Jamie R|2025 Chevrolet Tahoe
Confirmed Sales Customer
9/22/2025
Went back for the third time. Experience was fine—different from the first two visits, but overall just okay. Derek knew what he was doing and got the vehicle taken care of. Since I was buying sight unseen, I had a lot of questions and felt like I was usually the one checking in. Unlike my first two experiences, where the salesperson was more proactive and reached out with next steps and answers ahead of time, this time it felt more like a straightforward sale. Everything still went smoothly from start to finish.
DEREK WARD
9/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BRIDGEWATER CORNERS, VT
Sanjuanita T|2025 Chevrolet Trax
Confirmed Service Customer
9/19/2025
Mr. Kyle in the service department did a Great job! He answered any questions I had about my vehicle.
9/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
SPRINGTOWN, TX
Michael P|2026 GMC Sierra 1500
Confirmed Sales Customer
9/20/2025
No pressure. Extremely kind staff. Marty and Jeff were a pleasure to deal with.
RICHARD MITCHELL
9/21/2025
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEATHERFORD, TX
Shannon B|2025 GMC Sierra 1500
Confirmed Sales Customer
9/20/2025
Rocco was amazing. He worked with us to find the truck we wanted. The whole experience from looking on the lot to driving away in our new truck was less than 2 hours. We will always buy from James Wood.
ROCCO ROTUNDO
9/21/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Shannon! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DECATUR, TX
Bryon P|2025 GMC Terrain
Confirmed Sales Customer
9/23/2025
Everything went sm
BOBBY MILLER
9/24/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SOUTHLAKE, TX
Curtis E|2023 Chevrolet Corvette Z06
Confirmed Service Customer
9/23/2025
The service tech did a great job fixing my car and the servicw rep kept me updated the whole time.
9/24/2025
Hi, thanks for your praise and kind comments about our team. Thanks again for taking the time to leave us this information about your recent visit. Take care!
DECATUR, TX
Rene M|2026 GMC Sierra EV
Confirmed Sales Customer
9/23/2025
The folks there were very friendly. I was even given a great recommendation for dinner!
RICHARD MITCHELL
9/24/2025
Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! We hope to see you soon!
CARROLLTON, TX
Nancy C|2025 Buick Enclave
Confirmed Service Customer
9/23/2025
Always a good visit.
9/24/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
AZLE, TX
Ronnie H|2018 Chevrolet Tahoe
Confirmed Service Customer
9/23/2025
Very friendly and accommodating.
9/24/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for leaving us this response!
DECATUR, TX
Elizabeth K|2025 GMC Acadia
Confirmed Service Customer
9/23/2025
I drive 85 miles one way for service on my vehicle because James Wood service is awesome!
9/24/2025
Wow, it's feedbacks like yours that really keep us motivated! Thank you again for leaving us this response! We look forward to helping again in the future. Take care!
GRAFORD, TX
Alissa C|2025 Chevrolet Traverse
Confirmed Service Customer
9/23/2025
Great communication
9/24/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
SPRINGTOWN, TX
Joe S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
9/23/2025
Shawn is the best service advisor James Woods has in my personal opinion!!!!
9/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
FORT WORTH, TX
Gary Y|2026 GMC Sierra 1500
Confirmed Sales Customer
9/23/2025
Easiest car purchase I have ever been involved with. Most of the transaction was completed over the phone and email exchanges. When I arrived at the dealer everything was just as it was explained/quoted. Signed the required paperwork and a short time later I was on my way. Very satisfied with the whole experience.
ROCCO ROTUNDO
9/24/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle, Gary! Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! We hope you have a great day!
FORNEY, TX
Paula H|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/23/2025
They always telling what they're going to do before they do it and give me a reasonable price
9/24/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
BOYD, TX
Jack R|2025 Chevrolet Silverado 1500
Confirmed Service Customer
9/24/2025
After having an amazing experience with the sales team I thought that I would have the same experience with service, however it was dramatically disappointing.
9/25/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
FT WORTH, TX
Bill K|2024 Chevrolet Corvette
Confirmed Service Customer
9/24/2025
Service dept. asked for 2 days to service Corvette transmission. I left car with them forth asked for amount of time. Car was serviced and ready to be picked up in less time than originally spec'd due to the nature of the beast.
9/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
ROANOKE, TX
James L|2026 GMC Canyon
Confirmed Sales Customer
9/24/2025
Accurate, timely, efficient.
ROCCO ROTUNDO
9/25/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
MOODY, TX
Darian W|2026 Chevrolet Equinox
Confirmed Sales Customer
9/23/2025
Amazing ex
ANTONIO LARA
9/24/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WICHITA FALLS, TX
Derek P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/23/2025
I was good
9/24/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
BRIDGEPORT, TX
David M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
9/23/2025
Great communication, timely manner service
9/24/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Lakeitra R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
9/24/2025
I had a great experience working with Matthew Garretson at this dealership. He was friendly, knowledgeable, and patient in answering all my questions. The process was smooth and stress-free, and I felt confident in my purchase. I truly appreciate the excellent customer service he provided.
MATTHEW GARRETSON
9/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
DALLAS, TX
Anthony T|2021 Chevrolet Colorado
Confirmed Service Customer
9/24/2025
Very helpful and accommodating in providing a solution to resolving my issue.
9/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Jamye G|2026 GMC Terrain
Confirmed Sales Customer
9/24/2025
Andrew was very friendly and helpful. He answered all my questions and was very informative. I would definitely work with him again. Thank you Jamye
ANDREW BAIER
9/25/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SUNSET, TX
Richard S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/24/2025
In and out in a short time.
9/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AZLE, TX
Steven W|2025 GMC Sierra 1500
Confirmed Sales Customer
9/24/2025
An excellent buying experience. No pressure or unneeded dealer adds found at so many dealerships. Highly recommend James WoodDecatur.
ANTONIO LARA
9/25/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
SPRINGTOWN, TX
Lynne K|2024 Chevrolet Tahoe
Confirmed Service Customer
9/24/2025
My service provider, Dawson, provided excellent services. He found out my vehicle had a recall and took care of not only that but an oil change too!
9/25/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHICO, TX
Vernon P|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/24/2025
Could have been more efficient, the 3 hour and 17 minute wait could have been avoided
9/25/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SPRINGTOWN, TX
Steven P|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/24/2025
The organization does phenomenal at acquiring get certified technicians. Please continue to invest on acquired certified technician whether it be through training modules, quarterly updates, and recalls.
9/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Bert M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
9/25/2025
Always helpful and great communication.
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Jodi M|2026 Chevrolet Traverse
Confirmed Sales Customer
9/25/2025
Clay did amazing job
CLAYTON ESTES
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BRIDGEPORT, TX
Daniel H|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/25/2025
Fixed the vehicle’s purchased, made everything right and we are very happy now. This is why we continue to buy vehicles from you. Keep up the great customer service!!!
9/26/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
AZLE, TX
Manfred K|2019 GMC 2500HD Sierra
Confirmed Service Customer
9/25/2025
Shawn always takes good care of my truck
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
JUSTIN, TX
Werner S|2026 Chevrolet Tahoe
Confirmed Sales Customer
9/25/2025
Very friendly very clean. Drew is super nice and thoughtful!
DREW WARD
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WHITESBORO, TX
Nicky C|2016 GMC Canyon
Confirmed Service Customer
9/25/2025
Very professional and very polite, I couldn’t have asked for any better service
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BRIDGEPORT, TX
Stefanie J|2022 GMC Terrain
Confirmed Service Customer
9/25/2025
Dustan was great, very nice, but I feel like more could have been done to help me. I made an appointment online to have 2 warranty issues fixed. They fixed one, but the 2nd issue didn’t show on the work order given to Dustan. When i asked about it, he said I’d need to pay for another diagnostic test, because that wasn’t on the order given to him. I felt like something could have been done, maybe someone can go back and look at my online request. It is completely ridiculous got me to have to pay another $185 for work that should’ve been completed when I brought my vehicle in.
9/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PARADISE, TX
Terry M|2024 GMC Sierra 1500
Confirmed Service Customer
9/24/2025
As usual Shawn. Took care of with no issues
9/25/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BRIDGEPORT, TX
Gordon Z|2025 GMC Sierra 1500
Confirmed Service Customer
9/25/2025
Shawn took great care in helping understand a tect question . Thanks
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ARLINGTON, TX
Cheryl L|2026 Chevrolet Suburban
Confirmed Sales Customer
9/25/2025
Karen Patterson is an excellent sales associate and wonderful representative of the James Wood Dealership.
KAREN PATTISON
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DALLAS, TX
Roy R|2023 Chevrolet Traverse
Confirmed Service Customer
9/25/2025
no problems, in and out quick.
9/26/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
FORT WORTH, TX
Jeremy C|2023 Chevrolet Blazer
Confirmed Service Customer
9/25/2025
Easy process and they always take good care of me
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGTOWN, TX
Oscar O|2026 GMC Sierra 1500
Confirmed Sales Customer
9/29/2025
ROCCO was amazing he was super awesome relaxed he made this a fun experience and not a stressful one he was super easy to work with and had a great humor, we was also very good at explaining things, GIVE ROCCO RAISE!
ROCCO ROTUNDO
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
WYLIE, TX
Barrie M|2023 Chevrolet Malibu
Confirmed Service Customer
9/25/2025
Great service manager.
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SUNSET, TX
Richard B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/25/2025
This is my second time coming to James Wood Decatur to see Clayton Estes and it was great! The atmosphere is amazing and everyone is welcoming and friendly!
CLAYTON ESTES
9/26/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
LUBBOCK, TX
Jason E|2023 Chevrolet Equinox
Confirmed Service Customer
9/25/2025
Shawn is an amazing service advisor, he made sure everything was done and done correctly, he always goes out of his way to make sure his customers are satisfied
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHICO, TX
Brandy C|2025 Buick Envision
Confirmed Sales Customer
9/25/2025
The salesman and finance dept were very helpful
BILLY BALDERAS
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BRIDGEPORT, TX
Nicholas P|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
9/25/2025
I turned in my vehicle for a couple of recalls that were paid for by Chevrolet on September 3rd, 2025. All was well until we picked it up the same day and there was damage from one of their white poles from whoever was driving it. The service manager Paul and service person Kyle said that he would have it in to be serviced the next week and here we are almost a month later and cannot get anyone to answer our questions as to where the truck is. Our truck was traded out for a loaner on September 18th, which I appreciate, but we're not getting any responses as to the status of our vehicle, which I think is only fair. Communication is really awful. I thought this was a great dealership until now.
9/26/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
HASLET, TX
Alan B|2025 GMC Sierra 1500
Confirmed Sales Customer
9/26/2025
During the process of purchasing my 2025 GMC Sierra SLT I was very impressed with the way James Wood treated me as one of the family. Just as I walked into the dealership doors I was met by Marty Mitchell and his approach was amazing, he really sent the "I Care" message. From that point forward I felt a part of James Wood.
RICHARD MITCHELL
9/27/2025
We’re thrilled James and Marty made you feel like part of the family! Your kind words mean a lot, and it’s wonderful to know you felt truly cared for throughout the process. We look forward to seeing you again soon for more exceptional service.
ARLINGTON, TX
Carson W|2026 GMC Sierra 1500
Confirmed Sales Customer
9/27/2025
This is the fifth vehicle we have bought here with Karen. As always, she found us what we were looking for at a price we were satisfied with. The process was quick and easy.
KAREN PATTISON
9/28/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
KELLER, TX
Colton J|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
9/27/2025
Rocco is an amazing salesperson. This was my first experience buying a vehicle at James Woods and I feel that not only Rocco, but the whole team had the red carpet rolled out for me.
ROCCO ROTUNDO
9/28/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
FORT WORTH, TX
Steven S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
9/27/2025
Shawn got me in and took care of my issues, as always! Thanks service crew!
9/28/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
FORT WORTH, TX
Phillip G|2021 GMC 1500 Sierra
Confirmed Service Customer
9/26/2025
Always great service from the moment stepping out of my truck to getting back in to drive away
9/27/2025
Thank you for sharing your experience! We’re thrilled to hear that our team made your visit seamless from the moment you stepped out of your truck to driving away. Your kind words energize us to keep delivering top-notch service, and we look forward to welcoming you again soon for another smooth visit!
AZLE, TX
Zachary P|2025 Buick Envista
Confirmed Service Customer
9/26/2025
My service advisor…Dason, was very thorough and honest, about the information regarding my vehicle. I was in and out, very quickly. Most efficient oil change, I’ve ever had. I will be back!
9/27/2025
Dason will be thrilled to hear your kind words! We’re glad your visit was thorough, honest, and efficient—the fastest oil change you’ve had! We look forward to welcoming you back soon for another seamless experience.
DECATUR, TX
Robert W|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/26/2025
Krystal was "top shelf" customer friendly. She kept me up to date for the entire visit and also made me aware of any future services I may need.
9/27/2025
Krystal will be thrilled to hear your praise! Staying on top of your service needs and keeping you informed is always our goal, and we look forward to providing the same “top shelf” service next time.
SAGINAW, TX
Michael B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/27/2025
Excellent experience as always. Dason Howard was great to work with. Just an LOF and rotate, but he was right on top of it!
9/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BOWIE, TX
Michael S|2026 Buick Enclave
Confirmed Sales Customer
9/28/2025
We always enjoy our experience with james wood dealership when purchasing a new vehicle this is our 6th one I believe. However our last two have been especially enjoyable. Tony Lara our salesman is a true professional, very helpful and knowledgeable. He is an asset to your company
ANTONIO LARA
9/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Michael! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
ALVORD, TX
George G|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/28/2025
Clay was prepared and detailed the sale as agreed. Excellent job.
CLAYTON ESTES
9/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
RICE, TX
Ronnie G|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
9/29/2025
Bryan was outstanding. Very helpful and great customer experience. Will always go to James Wood service and see Bryan.
9/30/2025
Bryan will be delighted to hear your praise! Providing a helpful, outstanding experience is exactly what we strive for, and we’re glad you trust James Wood Chevrolet Buick GMC for your service needs.
AZLE, TX
Tristen A|2021 GMC 1500 Sierra
Confirmed Service Customer
9/29/2025
After my experience at another dealership - James Wood in Decatur is the only dealership I take my truck to be serviced because the provider excellent services and customer service. I never have to worry about something not being completed
9/30/2025
Your loyalty means the world to us—thank you for trusting James Wood Chevrolet Buick GMC after your previous experience elsewhere. We’ll continue providing excellent service and care so you never have to worry about your truck.
HASLET, TX
Emmett L|2024 GMC Yukon
Confirmed Service Customer
9/29/2025
Service Rep Kristal was excellent representative for the dealership. Was so helpful in our needs!
9/30/2025
Kristal will be delighted to hear your praise—she always goes the extra mile to make sure customers’ needs are met. Thank you for recognizing her efforts, and we look forward to welcoming you back!
DECATUR, TX
Connie S|2023 Chevrolet Blazer
Confirmed Service Customer
9/29/2025
Bryan, the service writer was amazing. They were not able to duplicate the “Auto Stop” not working.
9/30/2025
Bryan will be delighted to hear your kind words. We appreciate your patience as we worked on the “Auto Stop” issue and will continue striving to provide clear, helpful service every time.
BOYD, TX
Carlos U|2015 GMC 1500 Sierra
Confirmed Service Customer
10/5/2025
Excellent, as usual.
10/6/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
BOYD, TX
Joseph D|2025 Buick Enclave
Confirmed Service Customer
10/5/2025
Krystal was fantastic as far as helping me schedule my appointment, explaining what was going to take place and informing me as soon as my vehicle was ready
10/6/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
JACKSBORO, TX
David T|2018 GMC 1500 Sierra
Confirmed Service Customer
10/5/2025
Bryan Stanley makes it so easy to get my pickup serviced, always cheerful and easy to talk with,
10/6/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
RHOME, TX
Julia T|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
10/6/2025
Had a super quick service this time
10/7/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
SPRINGTOWN, TX
Janet W|2018 Chevrolet Equinox
Confirmed Service Customer
10/6/2025
Very friendly!!
10/7/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
NOCONA, TX
Anastasia S|2026 GMC Acadia
Confirmed Service Customer
10/6/2025
Needed flat tire repaired. Wait was less than a hour.
10/7/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
BOYD, TX
Charles B|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
10/6/2025
Quality service is the normal thing here
10/7/2025
Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you. Best wishes, James Wood Chevrolet Buick GMC
ALVARADO, TX
Dewayne F|2020 Chevrolet Trax
Confirmed Service Customer
10/6/2025
Got it in and out in about an hour
10/7/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
BOYD, TX
Cheryl S|2025 Buick Enclave
Confirmed Sales Customer
10/6/2025
Matt Garretson is the best! We have many sales experiences but Matt is so professional, knowledgeable and makes sure he understands exactly what you’re looking for in a vehicle. He provided several vehicles for our consideration and helped guide us to the vehicle that met our criteria.
MATTHEW GARRETSON
10/7/2025
Wow, we're glad you had such a wonderful experience with us! !Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SUNSET, TX
Lucas R|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/6/2025
Nick, Bryan, and Krysta and the James Wood service team always do an excellent job with their customer service.
10/7/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PARADISE, TX
Benny B|2026 Chevrolet Colorado
Confirmed Sales Customer
10/7/2025
Excellent customer service, easy and quick purchase, selection was great. Best car buying experience I’ve had. Friendly and knowledgeable staff
ROCCO ROTUNDO
10/8/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
DECATUR, TX
Brett N|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/7/2025
I arrived for an Oil change and received to my surprise a tire rotation and quick truck wash. Not a perfect wash but it’s the gesture and customer service that is most important. Although I’ve had my issues with the accessory products purchased here, I’ve never had a service problem. Always willing to help and most of them appear to really like their job. It’s hard to find that customer service in 2025. Remember that it still matters. Great Job!
10/8/2025
Thank you for your feedback! We’re glad you appreciated the extra care and our team’s commitment to good customer service. It means a lot to us to know that our efforts make a difference. We look forward to continuing to serve you!
ALVORD, TX
Nicholas G|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
10/7/2025
Salesman was extremely helpful and quick to get me in and out with no hassle.
MATTHEW GARRETSON
10/8/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
MIDLAND, TX
Kevin W|2026 Chevrolet Traverse
Confirmed Sales Customer
9/29/2025
Great service, Very friendly and attended to all of our needs.
BOBBY MILLER
9/30/2025
We’re glad our team was friendly and attentive to all your needs—making sure each guest feels taken care of is our top priority. We’ll be ready for you next time!
TALCO, TX
Benjamin G|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/29/2025
friendly, prompt and professional service.
9/30/2025
Friendly, prompt, and professional—that’s the kind of service we love to provide, and we’re happy it showed during your visit. Wishing you a fantastic day until we see you again!
WEATHERFORD, TX
Adam P|2026 Chevrolet Traverse
Confirmed Sales Customer
9/29/2025
Very quick. Tyler was extremely helpful every step of the way.
JAMES GLAROS
9/30/2025
Tyler will be delighted to hear your kind words! Quick service and helpful guidance at every step are what we strive to deliver, and we’ll keep it consistent for every visit.
AMARILLO, TX
Jennifer H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/6/2025
I have reported a speaker having an issue 3 times since I bought my truck at both locations, but nothing gets done. “Couldn’t duplicate” is all I get. No one reached out to get more information about the problem. I wanted to use my points towards my oil change and checked that box when I made the online appointment. None of that information came through. I was asked at checkout if I had given my account # to the technician after being told the points were not applied and inferred that it never works when you schedule online. I specifically asked to have my truck washed and was told it would be. It wasn’t. That should be an automatic service when spending $100 on an oil change! I was very disappointed with my entire experience.
10/7/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PARADISE, TX
Kaitlyn S|2025 GMC Terrain
Confirmed Service Customer
10/6/2025
James wood always makes it easy. Dason has been great with my services thus far.
10/7/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NEWARK, TX
Steven B|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/7/2025
Everything went exactly as planned
10/8/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
DECATUR, TX
Carol B|2025 Buick Enclave
Confirmed Service Customer
10/7/2025
Great advisor Dason! Listened to my needs
10/8/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AURORA, TX
Austin S|2025 Chevrolet Suburban
Confirmed Sales Customer
10/7/2025
Matt, goes above and beyond! For two days he worked tirelessly to get us exactly what we wanted.. I couldn’t be happier!! This is our second purchase from him!
MATTHEW GARRETSON
10/8/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
SPRINGTOWN, TX
Christopher H|2026 GMC Sierra 1500
Confirmed Sales Customer
10/7/2025
Ricky is someone that we will do business with again.
RICARDO DELGADO
10/8/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
MONTAGUE, TX
Linda E|2021 GMC Acadia
Confirmed Service Customer
10/7/2025
Repaired everything in a timely manner
10/8/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
PARADISE, TX
Stanley M|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Great service.
10/9/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
SUNSET, TX
Faye D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/8/2025
Good
10/9/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
HASLET, TX
Monica H|2019 Chevrolet Blazer
Confirmed Service Customer
10/8/2025
Everything went smoothly as scheduled, great customer service.
10/9/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
RUNAWAY BAY, TX
Jeremy F|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/8/2025
Tyler was a great salesman.
JAMES GLAROS
10/9/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
RHOME, TX
Karen W|2026 Chevrolet Traverse
Confirmed Sales Customer
10/8/2025
Great friendly and knowledgeable staff!
KAREN PATTISON
10/9/2025
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
BENBROOK, TX
Melissa D|2022 Chevrolet Equinox
Confirmed Service Customer
10/8/2025
In and out
10/9/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
BOYD, TX
Ronald H|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
10/8/2025
Found exactly what we needed for a great price.
DREW WARD
10/9/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
SUNDOWN, TX
Cody N|2026 GMC Sierra 1500
Confirmed Sales Customer
10/8/2025
Great experience, wonderful people and welcoming atmosphere,.
ANTONIO LARA
10/9/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
CENTER POINT, TX
Carrie S|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
10/8/2025
Dustin wad very nice
10/9/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
AZLE, TX
Santiago R|2026 GMC Acadia
Confirmed Sales Customer
10/8/2025
Our sales guy was so professional an honest ,thanks Mr. Clayton
CLAYTON ESTES
10/9/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
FORT WORTH, TX
Nancy C|2025 Buick Enclave
Confirmed Sales Customer
10/8/2025
Our salesman, Bob Miller, was great. He answered all of our questions about our new Buick Enclave and explained the new features. We are very happy with the new car and will advise family, friends and neighbors to buy from James Wood!
BOBBY MILLER
10/9/2025
Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WICHITA FALLS, TX
Erin M|2025 Chevrolet Equinox
Confirmed Service Customer
10/8/2025
My service was quick and easy. Krystal was very nice and very helpful.
10/9/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
WEATHERFORD, TX
Richard P|2015 Chevrolet Cruze
Confirmed Service Customer
10/9/2025
Brian Stanley has done an excellent job of keeping up with my aging Cruze. Couldn’t ask for better performance….
10/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BRIDGEPORT, TX
Krista G|2023 Chevrolet Traverse
Confirmed Service Customer
10/9/2025
I always receive exceptional service when using James Wood Motors, Decatur
10/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
DECATUR, TX
Shanel V|2025 Buick Envista
Confirmed Service Customer
10/9/2025
Service was great. Got my issue fix sooner than expected.
10/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SUNSET, TX
David O|2012 Chevrolet Colorado
Confirmed Service Customer
10/10/2025
I love James Wood Dealership in Decatur, Texas. I am a customer for life. The people that work there are beyond terrific! I never have to worry about the service I receive at James Wood in Decatur, Texas. I will forever be a James Wood patron.
10/11/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DECATUR, TX
Wayne B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
10/10/2025
Clay was fantastic. Very knowledgeable, friendly and throw. Could ask for a better sales person.
CLAYTON ESTES
10/11/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
ALVORD, TX
Richard S|2022 Chevrolet Colorado
Confirmed Service Customer
10/10/2025
Everything was great! Service representative Bryan was friendly and courteous and had everything done to my vehicle that I asked and it came back washed as usual unless it was raining.
10/11/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BRIDGEPORT, TX
John J|2026 GMC Sierra 1500
Confirmed Sales Customer
10/10/2025
Marty Mitchell was very helpful. We were very satisfied with the service.
RICHARD MITCHELL
10/11/2025
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
PARADISE, TX
David J|2024 GMC Sierra 1500
Confirmed Service Customer
10/12/2025
Great and fast service
10/13/2025
Thank you for recognizing our commitment to great and fast service! We believe that efficiency should always come with a smile, and we’re so glad you felt that during your visit. We look forward to seeing you again soon for another seamless experience!
AZLE, TX
Cameron B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/12/2025
Clay was absolutely the best to work with in finding the right vehicle. He listened carefully to what I was looking for and found multiple great options, all while working diligently to get me the best value possible. This was my first truck purchase to help launch my business, and Clay’s communication, honesty, and next-level customer service made the experience outstanding. He’s earned my trust, and I look forward to working with him again in the future.
CLAYTON ESTES
10/13/2025
Clay will be over the moon to read your words! We’re so proud that his dedication, communication, and care helped make your first truck purchase — and your new business milestone — such a success. Here’s to many more journeys ahead, both on the road and in business. We can’t wait to see what’s next for you!
FORT WORTH, TX
Jerry M|2025 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/13/2025
clay stacks and tyler mayfield were very good to me
10/14/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AZLE, TX
Teresa P|2019 Chevrolet Equinox
Confirmed Service Customer
10/13/2025
Was very pleased on how fast it all went. Dason was extremely nice and helpful.
10/14/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PARADISE, TX
Andre D|2026 Chevrolet Equinox
Confirmed Sales Customer
10/13/2025
Steven is without a doubt the best, this is my fifth car that I have bought through him… I recommend it.
STEVE FRAZIER
10/14/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ALVORD, TX
Anna M|2016 Chevrolet Traverse
Confirmed Service Customer
10/8/2025
Everything as smooth and easy as usual.
10/9/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
John G|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/9/2025
Grest
10/11/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
AZLE, TX
Conrad V|2022 Buick Enclave
Confirmed Service Customer
10/9/2025
First class Service. Bryan is great at customer service and he always makes me feel welcome.
10/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Kim C|2022 Chevrolet Blazer
Confirmed Service Customer
10/9/2025
Why on earth would a major corp charge a 3% surcharge for using a credit card in the service department . Don't understand that at all
10/11/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
JUSTIN, TX
Marsha L|2015 GMC Acadia
Confirmed Service Customer
10/10/2025
It was great
10/11/2025
Thank you so much for choosing James Wood Chevrolet Buick GMC. We truly appreciate your support and look forward to assisting you next time!
AZLE, TX
Robert B|2018 Chevrolet Equinox
Confirmed Service Customer
10/10/2025
Polite, proficient, professional
10/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BRIDGEPORT, TX
Danny S|2018 Buick Enclave
Confirmed Service Customer
10/13/2025
Awesome
10/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DECATUR, TX
James C|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
10/13/2025
The dealership, and specifically Billy Balderas are great. I purchased a Silverado from Billy circa 2019 and he went above and beyond to help me out then. So when I decided to purchase a new GM product, it was worth the drive to work with Billy again. Got the truck I wanted at numbers that made sense. No games, easy process.
BILLY BALDERAS
10/14/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
NORTH RICHLAND HILLS, TX
Boyd H|2025 Chevrolet Traverse
Confirmed Service Customer
10/14/2025
I came in early and my vehicle was taken right away. They were all timely and friendly.
10/15/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Please don't hesitate to reach out to us if there's anything more we can do!
DECATUR, TX
Ronald H|2025 Chevrolet Equinox
Confirmed Service Customer
10/14/2025
Brought my Equinox 2025 in because the check engine light kept coming on. They worked on it and replaced some parts, but within a week it is back on and doing it again, so it is not fixed again. Now it will be another two weeks before a loaner car is available. Not a happy customer!!
10/15/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SUNSET, TX
Tamara H|2026 Buick Envista
Confirmed Sales Customer
10/14/2025
I researched my Envista for months and luckily I found the exact one I wanted right in my town.
ANTONIO LARA
10/15/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
Colin L|2026 GMC Sierra 1500
Confirmed Sales Customer
10/14/2025
Wonderful experience; from finance to delivery
KAREN PATTISON
10/15/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!
EULESS, TX
Gregory D|2026 GMC Canyon
Confirmed Sales Customer
10/15/2025
Perfect pickup purchase, great trade in value, Treated as a friend by everyone in the dealership.
BILLY BALDERAS
10/16/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
LUBBOCK, TX
Dale W|2023 Chevrolet Tahoe
Confirmed Service Customer
10/15/2025
Great service
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HASLET, TX
Cole D|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/15/2025
It was very respectful and pleasant. Great team Derek was my sales rep!
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HASLET, TX
Chris H|2024 GMC Yukon XL 1500
Confirmed Service Customer
10/15/2025
Quick and easy
10/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
NOCONA, TX
Jedrek A|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/15/2025
Karen was great! She found the truck that I wanted when other dealerships couldn't.
KAREN PATTISON
10/16/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CANYON, TX
John H|2023 GMC Sierra 1500
Confirmed Service Customer
10/16/2025
Krystal was awesome!!
10/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
David A|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/14/2025
Good service same as always
10/15/2025
Hi there! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
DECATUR, TX
Mark N|2021 GMC Yukon
Confirmed Service Customer
10/14/2025
Shawn was great
10/15/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Alex S|2023 GMC Sierra 1500
Confirmed Service Customer
10/14/2025
They bent a wheel of mine that wasn’t cheap and they call me when it happened instead of making me think that I did it. Very honest employees and to top it off they replaced my wheel. Awesome!!!!!!
10/15/2025
Hi, we are very happy we could provide you with a positive experience! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DECATUR, TX
Mitchell C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/14/2025
I want to thank Tyler, Brandt, and Nic for taking care of my gooseneck hitch issues. They stepped up and handled the issue timely and with excellent results. I appreciate all their efforts and the work done.
10/15/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BLUFF DALE, TX
Charles B|2024 Buick Enclave
Confirmed Service Customer
10/14/2025
Very friendly service person got my problem fixed today timely matter.
10/15/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much again for your feedback! We hope you have a great day!
DECATUR, TX
James D|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/14/2025
Fast and smooth
DREW WARD
10/15/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
CARBON, TX
Sierra N|2021 Chevrolet Tahoe
Confirmed Service Customer
10/15/2025
Great experience!
10/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
FORT WORTH, TX
Troy B|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
10/16/2025
Billy Balderas was great !!!!
BILLY BALDERAS
10/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
JARRELL, TX
Damian M|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/16/2025
It was an easy and fast experience
10/17/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
DECATUR, TX
Jerry O|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
10/16/2025
Great as always!!!
10/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Douglas D|2012 Chevrolet Equinox
Confirmed Service Customer
10/16/2025
Dason (Customer Service ) provided timely updates and progress reports. I will return when vehicle maintenance and repairs are required.
10/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
HASLET, TX
Alan B|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
10/16/2025
Excellent prompt service!!
10/17/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
JUSTIN, TX
Samuel P|2026 GMC Canyon
Confirmed Sales Customer
10/16/2025
Great sales experience with Andrew and financing experience with Dane. I received a fair value for my trade and price on my new vehicle. As a dealership James Wood took care of me all around.
ANDREW BAIER
10/17/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FORT WORTH, TX
Adam G|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/17/2025
Worked with Tyler G, process of purchasing the vehicle was straightforward and hassle free. We discussed pricing and were able to come to an agreement quickly.
JAMES GLAROS
10/18/2025
Tyler will be happy to hear your praise! We aim to make the purchasing process straightforward and stress-free, and it’s great to know it showed. Wishing you a fantastic day!
WICHITA FALLS, TX
Timothy D|2026 GMC Sierra 1500
Confirmed Sales Customer
10/17/2025
Awesome costumer service and very professional. Thank you very much.
NICHOLAS TORRES
10/18/2025
Thank you for highlighting our team’s professionalism and customer service! Your kind words motivate us to keep raising the bar and providing a positive experience for every guest. We look forward to welcoming you again on your next visit!
COLLEYVILLE, TX
Mahmood E|2018 Chevrolet Traverse
Confirmed Service Customer
10/18/2025
Waited around 2 hours for oil change
10/19/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
AZLE, TX
Linda L|2017 Buick Encore
Confirmed Service Customer
10/18/2025
Service was fantastic in every way. Thank You
10/19/2025
It’s wonderful to know your service experience was fantastic in every way! We love hearing when everything clicks perfectly — it reminds us why we do what we do each day.
PONDER, TX
James M|2025 GMC 2500HD Sierra
Confirmed Sales Customer
10/16/2025
Outstanding experience. I will recommend Tony Lara, who assisted with the purchase. Excellent product knowledge!
ANTONIO LARA
10/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
KRUM, TX
Janice S|2026 Chevrolet Traverse
Confirmed Sales Customer
10/16/2025
Landon was great and made the process easy.
LANDON EAST
10/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
NORTHLAKE, TX
Randy B|2024 Buick Enclave
Confirmed Service Customer
10/17/2025
This was a very smooth process as always !!
10/18/2025
Thank you for your continued trust! We’re thrilled your experience was smooth and seamless, as always. We’re here for you anytime you need us!
HURST, TX
Charles H|2017 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/17/2025
Very comfortable and clean waiting area. As always I received excellent service.
10/18/2025
Thank you for noticing our clean and comfortable waiting area! We’re glad you received excellent service as always, and we look forward to your next visit with us.
SAGINAW, TX
James S|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/17/2025
In and out in 2 daysm. Very fast.
10/18/2025
We’re so glad your service visit was fast and efficient! Getting you in and out in record time is always our goal. We’re here for you anytime you need us!
POOLVILLE, TX
Cody G|2023 Chevrolet Colorado
Confirmed Service Customer
10/19/2025
Excellent service
10/20/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
RHOME, TX
Forrest W|2026 Chevrolet Equinox
Confirmed Sales Customer
10/20/2025
Quick and easy purchase
ROCCO ROTUNDO
10/21/2025
Thank you for sharing that your purchase was quick and easy! We love hearing that our process helped make things smooth and stress-free for you. Here’s to many happy miles ahead—we’ll be ready whenever you’re back for your next ride!
BOWIE, TX
Donald M|2024 GMC Yukon
Confirmed Service Customer
10/20/2025
Very good. Explained what we needed done and service was accomplished
10/21/2025
Thank you for your kind words! We’re pleased that everything was clearly explained and your service was completed just as needed. It’s always rewarding to hear we’ve met expectations. We hope your next visit is just as easy and efficient—see you again soon!
GRANBURY, TX
Kimberly B|2026 Chevrolet Equinox
Confirmed Sales Customer
10/20/2025
Nick Torres was awesome!! He kept me informed every step and was very knowledgeable on the car I bought
NICHOLAS TORRES
10/21/2025
We’re delighted to hear Nick made your experience so positive! Keeping you informed and sharing his knowledge is exactly what we hope to provide every time. We’ll make sure your next visit is just as smooth and enjoyable!
RUNAWAY BAY, TX
Jamie M|2018 Buick Enclave
Confirmed Service Customer
10/20/2025
Originally took my car on Friday, Aug 8th for some warranty work. Was told we should know something by "mid next week" The entire week went by with no word so the following week we called to check on the status and was told it was "next in line to be looked at". We then waited that entire week and still no word. After several phone calls over the next weeks we still received the run around that the car was still "next in line". At this point we had been without my vehicle which is our main family vehicle for 2 weeks and could not do it any longer so we called and said we would have to pick up the car, we need it. Kyle, who is the main person we had spoke with during all this time, told us in order to pick up the vehicle we would have to pay $175 but if we chose to bring the car back and have the warranty work done we wouldn't have to pay the $100 again and that the $75 would be refunded. We were also told that they were able to look at the car and would speak to the warranty service about everything and get right back to us as soon as they hear something. Over the next month we called and asked about it several times, each time getting told he hadn't had a chance to call about it yet, or that he was out of the office. After a month of this we filled out an online survey I had received and within hours got a call from the dealership to set up an appointment to bring the car back in. We took the car back in and had the work done. When we went to pick it up we were told we owed $100. We told the girl at the desk, who was very sweet, what we were told by Kyle about not having to pay if we brought it back. At this point we didn't even care about getting refunded the $75, we just wanted the work done like it should of been done to begin with. She called Kyle over who told us, in a very rude tone, that he didn't remember saying such a thing but would ask his manager. He came back out and tossed the paperwork down on the table and said they would "waive the $100 for us" like he was doing us a favor. Through all of this the service manager never made himself known to us. Kyle's attitude toward us even though we had been SO patient through the entire thing was very uncalled for. I have NEVER been treated with such disregard and rudeness. We will for sure never be returning and have made sure to let everyone we know not to go there for service.
10/22/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
PARADISE, TX
Miranda V|2026 Buick Envista
Confirmed Sales Customer
10/22/2025
Great customer service very friendly staff I would highly recommend buying your vehicles with them !
DREW WARD
10/23/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
BRIDGEPORT, TX
Cathy H|2024 GMC Terrain
Confirmed Service Customer
10/22/2025
I arrived at 9 AM and indicated to Jason that I needed an oil change. In all the years that I have been a customer at GMC I had always been told to just come on in and I would get worked in. When Jason asked if I had an appointment I told him I did not. He indicated that there was like a three hour wait and couldn’t get me in until next week sometime. I left opened my GMC app and scheduled an appointment for 11 o’clock. When I returned Crystal, who is my usual rep helped me check in and said I was correct. They could always work me in for an oil change. At which point put me in the queue to have my work done And I told her I was going to the lake to enjoy the day. When I returned at 4:30 PM, which actually she put on my ticket that I would be back at the end of day it was not done. It was only then that I received the usual check-in text saying we’re working on your car. I feel like it wasn’t even checked in Until I came back in later and still waited an hour and a half for my work to be done. At which point the young lady who was checking me out, was very annoyed that I wanted to use my reward points. She said it didn’t say that anywhere on my paperwork when in fact, I know Crystal put it in. She was very rude. I was literally the only client left in the store and she acted like She was completely put out that I had to look up my membership number on my app.
10/24/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
DECATUR, TX
Johnathan C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/19/2025
all worked out well
10/20/2025
Hi there, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
HASLET, TX
Vanita B|2019 GMC Acadia
Confirmed Service Customer
10/19/2025
Krystal was very helpful
10/21/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
JACKSBORO, TX
David W|2018 Chevrolet Cruze
Confirmed Service Customer
10/20/2025
Quick and easy, every time. I always take my car to James Wood for service and always will!
10/21/2025
We’re thrilled to hear your visits are always quick and easy, and that James Wood Chevrolet Buick GMC continues to make your service experience a great one! Loyal customers like you make our day, and we look forward to providing the same excellent care every time you bring your car in.
PARADISE, TX
Ronald G|2026 GMC Sierra 1500
Confirmed Sales Customer
10/21/2025
Great experience. Everyone was friendly and professional. No surprises.
BILLY BALDERAS
10/23/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WICHITA FALLS, TX
Geoffrey D|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
10/21/2025
Always friendly and professional service
10/23/2025
Hi there! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
AZLE, TX
Richard G|2026 GMC Sierra 1500
Confirmed Sales Customer
10/21/2025
Landon was very helpful and showed us several different options.
LANDON EAST
10/23/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Jaci C|2022 GMC Yukon
Confirmed Service Customer
10/21/2025
Great!
10/23/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
DECATUR, TX
Mario S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/21/2025
It was great!! Tony Lara made our experience go smooth!! Thank you!
ANTONIO LARA
10/23/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BRIDGEPORT, TX
Craig K|2022 Chevrolet Malibu
Confirmed Service Customer
10/22/2025
Excellent service as always.
10/23/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ALVORD, TX
Ofelia G|2026 GMC Acadia
Confirmed Sales Customer
10/22/2025
Excellent customer service.
KAREN PATTISON
10/23/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AZLE, TX
Tara M|2015 GMC Yukon
Confirmed Service Customer
10/23/2025
Shawn in the service department is one of the best service technicians/advisors I've ever dealt with. He makes me feel valued and he is VERY trusty worthy. I am so glad to have this friend in the service industry when it comes to my vehicle
10/24/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
FT WORTH, TX
Michael L|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
10/23/2025
Karen Pattison is a pleasure to deal with. This is the 4th vehicle I've bought from her and it's always a smooth, informative and friendly transaction.
KAREN PATTISON
10/24/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
SOUTHLAKE, TX
Pedro G|2024 Chevrolet Corvette
Confirmed Service Customer
10/23/2025
Nominee kept us updated with the status of our vehicle. The service was over priced communication was horrible.
10/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
AZLE, TX
Kelly S|2025 Chevrolet Tahoe
Confirmed Service Customer
10/23/2025
Krystal was very friendly. She got me right in at my appointment time. Appreciate the complimentary wash.
10/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PERRIN, TX
Jody Y|2026 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
Good
DREW WARD
10/25/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
PARADISE, TX
Christopher W|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/24/2025
Clay was very helpful, attentive, and knowledgeable! He made the bank experience very pleasant.
CLAYTON ESTES
10/25/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
BRIDGEPORT, TX
Matthew J|2024 GMC Sierra 1500
Confirmed Service Customer
10/24/2025
Had under storage installed under back seat.
10/25/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DECATUR, TX
Barrie S|2025 Chevrolet Blazer
Confirmed Sales Customer
10/22/2025
My experience was one of the easiest, no hassle car purchases I've ever had.
KAREN PATTISON
10/23/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
DECATUR, TX
Chris H|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/23/2025
Took care of my needs
10/24/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
NOCONA, TX
James B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/23/2025
Kept me updated concerning my vehicle. Was kind enough to give me a ride to the dealership. The service advisor along with everyone else are good people.
10/24/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ALVORD, TX
Ty R|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/23/2025
When scheduling over the phone I was told a transmission service on my truck would take an hour and a half and the fee would be $120. I got there and the service ended up being two and a half hours and I was charged $385. I was told i’d be called about the miscommunication this week on Monday and haven’t received anything. It is not the guy at services fault but the female I talked to on the phone to book my appointment is quoting things wrong.
10/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DENTON, TX
Cory M|2026 GMC Yukon XL 1500
Confirmed Sales Customer
10/23/2025
Very responsive and easy to deal with.
MATTHEW GARRETSON
10/24/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
VIRGINIA BEACH, VA
Samuel G|2020 GMC 1500 Sierra
Confirmed Service Customer
10/23/2025
As always, first class service all the way around. Bryan was great to work with.
10/24/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
RUNAWAY BAY, TX
David S|2011 Chevrolet Silverado
Confirmed Service Customer
10/24/2025
You had my work truck for 13 days to repair a brake fluid leak in the brake system. 13 days!!!! That doesn't even make sense!! Shawn was great to deal with. I was told it would be ready day 9, then day 11, then day 12 and finally ready day 13. Someone need to step in and organize your service department or hire more techs or something. It's obvious you so much business that you don't need mine......so you won't anymore!!!
10/25/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SPRINGTOWN, TX
Kyle W|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/24/2025
I did not have my vehicle serviced. You are sending me this message in error.
10/28/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
KRUM, TX
Brian V|2018 Chevrolet Equinox
Confirmed Service Customer
10/24/2025
Krystal was amazing
10/25/2025
Thank you for your kind review about our staff! We hope to be of service to you again in the future. Take care!
JUSTIN, TX
Scot J|2026 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
Very knowledgeable and helpful
BILLY BALDERAS
10/25/2025
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
GUSTINE, TX
Fredrick H|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
10/24/2025
Great
CLAYTON ESTES
10/25/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
SOPER, OK
Amanda P|2022 GMC Yukon XL
Confirmed Service Customer
10/24/2025
Krystal and Matt are amazing and helped me when I was going out of town and engine light came on, Matt repaired what he needed while my car was being fixed. They both need a huge raise! Krystal is really so sweet and helpful! Thank you to them both.
10/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
HASLET, TX
Kim Y|2024 Chevrolet Tahoe
Confirmed Service Customer
10/27/2025
It was very professional. I appreciate the fact I was getting text messages on the status of my vehicle.
10/28/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
SUNSET, TX
Jacob V|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/27/2025
This was one of the best experience that we’ve had. The got our truck in and out in two day. Kyle did a great job.
10/28/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
DECATUR, TX
Cathy S|2022 GMC Acadia
Confirmed Service Customer
10/28/2025
Krystal is a pleasure to work with , always positive and helpful.
10/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
NEWARK, TX
Jennifer S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/28/2025
They were awesome! From saws to finance I couldn’t have asked for a better experience.
MATTHEW GARRETSON
10/29/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
PARADISE, TX
Chris N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/24/2025
Shawn is the BEST….
10/25/2025
Thank you for your kind review about our staff! We hope to be of service to you again in the future. Take care!
DECATUR, TX
Ronny W|2021 GMC 3500HD Sierra
Confirmed Service Customer
10/24/2025
Was a friendly greeting. Work was done in a timely manner. I will be back. Thank you Krystal.
10/25/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DECATUR, TX
Sharon H|2014 Chevrolet Equinox
Confirmed Service Customer
10/26/2025
It is always good and appreciate the care of my car
10/27/2025
Thank you for trusting us with your car! We’re glad our care keeps it running at its best, and we look forward to welcoming you again on your next visit!
BRIDGEPORT, TX
Carl E|2026 GMC Canyon
Confirmed Sales Customer
10/26/2025
Clay was again wonderful to work with. This was our 2nd purchase with him. He worked hard to earn our business and inspire our trust.
CLAYTON ESTES
10/27/2025
Clay will be thrilled to hear your kind words! It’s wonderful to know he earned your trust for the second time. We look forward to welcoming you again on your next visit!
DECATUR, TX
Emma S|2023 Buick Envision
Confirmed Service Customer
10/27/2025
I had a message to service my transmission! I called James Woods dealership and spoke to Kyle! He asked me how soon I could get my automobile to them. I told him five minutes I got there. He looked at it. He checked it out and told me to have it back to him the following morning! I did they took care of my automobile as if it were one of their own. Thank you so much service department of James Wood.
10/28/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
DECATUR, TX
Harry L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/27/2025
My service was for a Safety Recall on 2024 Silverado High Country. My service writer, Dunstan Harbour, handled my request in a very professional manner, returning it to me within his estimated timeframe with all work, including a good wash job, complete as requested. Great service, completed on time!
10/28/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
SPRINGTOWN, TX
James A|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/27/2025
My service advisor crystal was spot on, and I appreciate the good customer service that was provided to me Thank you.
10/28/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
NEWARK, TX
Ray P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/28/2025
Excellent experience with James Wood Service and especially Kyle in the Service department.
10/29/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out to us if there's anything more we can do!
DECATUR, TX
John R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/28/2025
Pleasant experience no pressure sale.
NICHOLAS TORRES
10/29/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Michael B|2026 Chevrolet Equinox
Confirmed Sales Customer
10/28/2025
Great! 2nd vehicle my family has purchased from Rocco.
ROCCO ROTUNDO
10/29/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle, Michael! We look forward to helping again in the future. Take care!
ALEDO, TX
Stanley S|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
10/28/2025
During an earlier oil change & tire rotation service, the multipoint checklist indicated after 130,000 miles the brake pads needed to be changed. A few weeks later when my schedule allowed me to let go of the Silverado for a few days, I called Bryan Stanley to set up an appointment to take care of the brakes and all four of the tire PSI sensors that were no longer working. I brought it in on the assigned date, visited with Bryan and left it with him. He called later in the day to let me know that the rear rotors had a little more rust and corrosion than they were comfortable with and they needed to be replaced. He indicated it would take another day to get all that done. It is really good to know I have brakes I can trust, and I can check tire PSI without using a gauge. Thanks Bryan, for taking care of my Silverado and keeping me informed about everything.
10/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, James Wood Chevrolet Buick GMC
DECATUR, TX
Ron A|2023 Chevrolet Tahoe
Confirmed Service Customer
10/29/2025
Booking the appointment online was easy, the text follow up was helpful. When my wife dropped off her car, the service advisors were less helpful. She had never been to this dealership for service before, when she asked for her service advisor Dustan she was rudely and vaguely pointed to the other end of the room. While her car was being serviced she heard complaints for the other customers about the poor customer service and delays, this was a little off putting. Fortunately, her car only took about a hour which was expected. Pay for the service could have been better. As the service advisor didn't explain the check out process, which is with someone else at a different counter.
10/29/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DECATUR, TX
John R|2020 GMC 1500 Sierra
Confirmed Service Customer
10/29/2025
Great service, fast
10/29/2025
We’re so happy you enjoyed the great, fast service! Quick and quality care is what we strive for every day—and we’ll be ready to deliver the same smooth experience on your next visit, too.
DECATUR, TX
David L|2026 GMC Yukon
Confirmed Sales Customer
10/28/2025
Andrew was communicative and responsive.
ANDREW BAIER
10/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FORT WORTH, TX
Hayden H|2025 GMC Yukon
Confirmed Service Customer
10/28/2025
Shawn was great
10/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
RHOME, TX
Nancy C|2026 GMC Sierra 1500
Confirmed Sales Customer
10/28/2025
Had a great salesman he explained everything about our new truck. The truck was ready to pick up on time.
ROCCO ROTUNDO
10/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Nancy! We look forward to helping again in the future. Take care!
DECATUR, TX
Chad B|2024 Chevrolet Equinox
Confirmed Service Customer
10/28/2025
As always, ALL staff were courteous, professional, and helpful. They did a great job.
10/29/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BRIDGEPORT, TX
Douglas P|2026 GMC Yukon XL 1500
Confirmed Sales Customer
10/28/2025
Really appreciated the transparency of the deal up front while shopping and before I drove out. Matt was great with helping us find the right car, and getting it delivered to the dealership.
MATTHEW GARRETSON
10/29/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, James Wood Chevrolet Buick GMC
FLOWER MOUND, TX
Douglas S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
10/28/2025
Our sales rep was amazing!!
ROCCO ROTUNDO
10/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
LUBBOCK, TX
Mindy C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/28/2025
Everyone was super friendly, not pushy and very patient.
CLAYTON ESTES
10/29/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!
POOLVILLE, TX
Connie S|2023 Chevrolet Blazer
Confirmed Service Customer
10/29/2025
Quick in and out Bryan was fantastic!
10/29/2025
Thank you for the kind words! We’re delighted Bryan helped get you in and out quickly while making the experience fantastic. We look forward to keeping that same speed and quality service ready for you next time.
BOYD, TX
Donnie L|2025 GMC Sierra 3500 HD
Confirmed Service Customer
10/29/2025
I wish someone would greet you on the service drive. Brought the truck in for alignment, pulling to the right and steering wheel off center. Toe was adjusted and did center steering wheel but right pull was not addressed. Truck still pulls right.
10/29/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DALLAS, TX
Kevin S|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/29/2025
Everything handled great!!
10/29/2025
We’re so glad everything was handled to your satisfaction! Smooth, efficient service is always our goal, and we look forward to keeping it just as seamless on your next visit.
FORT WORTH, TX
Kaitlyn R|2026 Chevrolet Traverse
Confirmed Sales Customer
10/30/2025
Bob Miller was awesome! Worked with us to find the perfect family car and was very understanding about our schedule to get all the way out to Decatur! We would definitely come back!
BOBBY MILLER
10/31/2025
We’re so glad Bob made your car-buying experience such a great one! It’s wonderful to hear he helped you find the perfect family vehicle and worked around your schedule to make everything easy. We can’t wait to welcome you back on your next visit—until then, enjoy the ride!
WEATHERFORD, TX
Trevor O|2026 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
Very helpful in the process of deciding the options i wanted, and helped me pick out the right vehicle that fit my budget! I would be happy to work with them again, and would highly recommend anyone to purchase a vehicle at this dealership!
DEREK WARD
10/31/2025
We’re thrilled our team helped you explore all your options and find the perfect vehicle for your budget! Your recommendation means the world to us, and we look forward to helping you again whenever you’re ready—enjoy every moment in your new ride!
HASLET, TX
Christopher M|2026 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
Derek Ward was very helpful and made the buying process very easy.
DEREK WARD
10/31/2025
Derek will be thrilled to hear your kind words! We’re glad he could make the buying process easy and enjoyable. Thank you for trusting us, and we look forward to helping you again whenever you need us—wishing you a fantastic day!
VERNON, TX
Joe G|2020 Chevrolet Traverse
Confirmed Service Customer
10/30/2025
It’s always an easy process getting my vehicle serviced. Shawn is always prompt and keeps me informed of what my vehicle needs. The cost is very competitive to anyone around.
10/31/2025
Shawn and our team will be thrilled to hear your kind words! We’re glad the process is always easy and that you feel well-informed. Thank you for trusting us, and we look forward to keeping your vehicle running perfectly—please don’t hesitate to reach out if there’s anything additional we can do!
PARADISE, TX
Danny C|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/30/2025
Bryan Stanley is the BEST SERVICE REP there is!!!!!!
10/31/2025
Bryan will be over the moon to hear your praise! We’re delighted he made such a positive impact on your service experience. Thank you for your support, and we look forward to seeing you again soon—wishing you many safe and happy miles!
DECATUR, TX
Teresa H|2026 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
Drew Ward is very professional and an awesome salesperson to deal with. This is the third vehicle I’ve purchased from him.
DREW WARD
10/31/2025
Drew will be happy to hear your feedback! It’s an honor to have earned your trust through three vehicle purchases. Thank you for your loyalty, and we look forward to helping you with many more vehicles in the future—please don’t hesitate to reach out if there’s anything additional we can do!
LEWISVILLE, TX
Carrie H|2017 Chevrolet Spark
Confirmed Service Customer
10/29/2025
Shawn hoe is the best advisor there is he is the best always very informative and let you know what is going on
10/29/2025
We’re delighted Shawn could provide such helpful, informative service! Knowing you feel well-informed and cared for makes all our efforts worthwhile, and we’ll be ready to deliver that same attentive experience every time you visit.
DECATUR, TX
Tony L|2008 Chevrolet Silverado
Confirmed Service Customer
10/29/2025
Always friendly and courteous.
10/29/2025
We’re so glad to hear our team consistently comes across as friendly and courteous! Creating a welcoming and professional environment is what we aim for, and we look forward to keeping it that way every time you stop by.
PARADISE, TX
Steven B|2026 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
Everything was ready when I arrived, even though I had a financing issue it was fixed with the help of the dealership
CLAYTON ESTES
10/31/2025
We’re happy we could have everything ready for you and help resolve your financing issue! Thank you for trusting us, and we look forward to making every visit seamless and stress-free—wishing you a smooth and enjoyable ride!
BRYAN, TX
Yennitsa S|2025 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
It was the best
CLAYTON ESTES
10/31/2025
We love hearing that your experience was “the best”! Thank you for trusting us, and we look forward to keeping it that way every time you visit—please don’t hesitate to reach out if there’s anything additional we can do for you!
ANDREWS, TX
David J|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/30/2025
Roco is a awesome salesman he made everything easy i will recommend any one to purchase a vehicle from roco at James wood
ROCCO ROTUNDO
10/31/2025
Roco will be delighted to hear your feedback! It’s fantastic that he made everything easy and earned your recommendation. Thank you for choosing James Wood, and we look forward to helping you or anyone you refer in the future—wishing you a fantastic day!
MANSFIELD, TX
Harold B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
10/31/2025
Everything was great … clay was very helpful and easy to work with
CLAYTON ESTES
11/1/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
SPRINGTOWN, TX
Mark D|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/31/2025
Lee, was very professional and a pleasure to work with. We will definitely be a return customer.
CHRISTOPHER PRIDDY
11/1/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
PRINCETON, TX
Lisa L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/31/2025
They texted me my final bill to approve which was $123.96 total estimate. I approved cabin air filter, which next time my son will do & save $ but I go to pay & its $179. I said what?? Well they figured out they didn’t put labor on my $123.96 text that i approved & didn’t take off my $15.37 rewards points that was on my text. So after I complained they did my $15.37 rewards & took some off since they messed up & got it down to $130.22 instead of $123.96. So out of the amount I paid you would think I’d get some points on my acc because I paid $114.85 & I still have 0 points . I thought I got points for what I spend at a Chevrolet dealership but maybe I’m wrong.
11/1/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHICO, TX
Casey E|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/31/2025
All good
11/1/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
ROANOKE, TX
Rob T|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/31/2025
Fantastic
11/1/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
DECATUR, TX
Jacob V|2025 GMC Sierra 1500
Confirmed Service Customer
10/31/2025
Had my windshield replaced professional job great service team Thanks JW's
11/1/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
IRVING, TX
Bobbie M|2020 Chevrolet Traverse
Confirmed Service Customer
10/31/2025
Friendly greeting when I pulled in and directed to my service advisor. Shawn Hooe had all my paperwork ready and sent me to waiting room. My vehicle was ready in a timely manner
11/1/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
JUSTIN, TX
Michael S|2025 GMC Sierra 1500
Confirmed Service Customer
11/2/2025
Brian was excellent again. Very friendly and helpful. Work was done on-time and exceeded my expectations.
11/3/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at James Wood Chevrolet Buick GMC - Service! We hope to be of service to you again in the future. Take care!
HASLET, TX
Kristy G|2024 GMC Terrain
Confirmed Service Customer
11/2/2025
Fast service. Friendly advisors.
11/3/2025
Hi there, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Take care!
DENTON, TX
Ricky R|2026 Chevrolet Corvette ZR1
Confirmed Sales Customer
11/3/2025
Very informative, friendly and throughout
RICHARD MITCHELL
11/3/2025
Thank you for noting how informative and friendly our team was! We’re delighted that their thorough approach helped make your visit smooth and stress-free — and we’ll be here to guide you with that same care whenever you need us next.
SPRINGTOWN, TX
Craig M|2024 GMC Sierra 1500
Confirmed Sales Customer
11/3/2025
the process was easy and your team did a great job
CHRISTOPHER FILLINE
11/3/2025
It’s great to hear the process felt easy and that our team did such a great job! Simplicity and confidence go hand in hand — and we’ll keep making sure every visit feels just that effortless for you.
HASLET, TX
Bryan E|2026 GMC Canyon
Confirmed Sales Customer
11/3/2025
We have never experience a more welcoming atmosphere and the transaction was so smooth And effortless. We are very happy with our purchase and even more happy with our purchasing experience! We will be back for sure and I’ve already pointed several people your way!
RICHARD MITCHELL
11/3/2025
Your review absolutely made our day! We’re delighted that your visit felt so welcoming and effortless — that’s the experience we strive for with every guest. Thank you for your referrals and your trust; we can’t wait to welcome you back and make your next visit just as special!
DUNCAN, OK
Bret M|2024 Chevrolet Colorado
Confirmed Service Customer
10/30/2025
Did t have to wait long everyone was friendly and courteous
10/31/2025
We’re glad you didn’t have to wait long and that our team made you feel welcome! Thank you for choosing us, and we look forward to keeping your vehicle in top shape—please don’t hesitate to reach out if there’s anything additional we can do!
BRIDGEPORT, TX
Charles G|2022 GMC Canyon
Confirmed Service Customer
10/31/2025
Great
11/1/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
AZLE, TX
Thomas P|2015 Chevrolet Colorado
Confirmed Service Customer
10/31/2025
I have always gotten very good service at James Wood. Shawn Hooe has been my service advisor and he does a very good job.
11/1/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
SPRINGTOWN, TX
Jerry O|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/1/2025
Great service!!! Shawn is the best!!
11/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Mary J|2025 Chevrolet Equinox
Confirmed Service Customer
11/1/2025
Quick and efficient
11/2/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
RHOME, TX
Randy T|2026 Chevrolet Trax
Confirmed Sales Customer
11/3/2025
Everybody was very helpful to see that our needs were met, making it happen for us. Rocco was kind and caring. Every part of the experiene from inquiry to delivery was a pleasant experience.
ROCCO ROTUNDO
11/3/2025
Rocco and the team will be delighted to hear your kind words! From inquiry to delivery, ensuring every need is met and the experience is pleasant is exactly what we aim for — and we look forward to doing it all over again next time.
VERNON, TX
Holly B|2020 GMC 1500 Sierra
Confirmed Service Customer
11/3/2025
Always great experience.
11/3/2025
It’s wonderful to hear that your experiences are consistently great! We’ll keep delivering the same attentive service and friendly care every time you visit.
DECATUR, TX
Troy M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/3/2025
It was a awesome experience everyone was so helpful Rosco my salesman was great
ROCCO ROTUNDO
11/3/2025
We’re delighted to hear your experience was awesome! Rosco and the team will be thrilled to know they made such a positive impact, and we look forward to providing the same helpful service next time.
DECATUR, TX
Brian M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/4/2025
Friendly people who kept me up to date on the progress. They also got my car in and out as quickly as possible.
11/4/2025
We’re so glad you found our team friendly and communicative throughout your visit! Keeping you updated and getting you back on the road quickly is our way of making sure service feels like teamwork — simple, smooth, and stress-free.
JUSTIN, TX
William H|2022 Chevrolet Colorado
Confirmed Service Customer
11/3/2025
Great service!
11/3/2025
We love hearing “Great service!” — it’s short, simple, and means so much! Thank you for the encouragement, and we’ll keep delivering that same great care every time you visit.
DECATUR, TX
Lisa B|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/3/2025
We experienced an issue with our new Yukon XL, and GM could not provide a replacement part until the end of the year. The dealership worked very hard to secure us a deal on another new Yukon so that we wouldn't have to wait. They were all fantastic, and we are pleased with our purchase.
DREW WARD
11/4/2025
We’re delighted our team could help you secure a new GMC Yukon without the long wait! Going above and beyond to solve challenges is what we strive for, and we’re thrilled you’re pleased with your purchase.
DECATUR, TX
Daniel T|2026 Chevrolet Tahoe
Confirmed Sales Customer
11/3/2025
Nick Torres was great to deal with. He was transparent and did give any unnecessary fluff throughout the process. He gave me the information I needed to make a sound decision.
NICHOLAS TORRES
11/4/2025
Nick will be thrilled to hear your feedback! Providing transparent, straightforward information to help you make sound decisions is exactly what we aim for, and we look forward to delivering the same quality service in the future.
ARGYLE, TX
Karyn M|2022 GMC Yukon
Confirmed Service Customer
11/4/2025
Everyone was very friendly, attentive and communicative throughout the process. Dustan my service provider was excellent!
11/4/2025
It’s wonderful to hear Dustan and the team made your visit so seamless and communicative! Friendly service and consistent updates are the heart of what we do — keeping you in the driver’s seat every step of the way.
NORTHLAKE, TX
Jimmy H|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
11/4/2025
great service as usual thanks for all your help
11/4/2025
We’re so glad to hear your service was great as always! Your continued trust means the world to us — and it’s that loyalty that keeps our team striving to deliver the same reliable care, visit after visit.
BOYD, TX
Jody S|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/4/2025
Great service
11/4/2025
Thank you for the kind words about our service! We take pride in keeping every visit as smooth and dependable as the vehicles we work on — because great service should always feel effortless.
DECATUR, TX
Terry D|2026 GMC Sierra 1500
Confirmed Sales Customer
11/4/2025
Fast friendly professional service.
KAREN PATTISON
11/4/2025
Thank you for the compliment on our fast, friendly, and professional service! That’s the balance we aim for every day — where efficiency meets care, and every guest leaves feeling well taken care of.
HOBBS, NM
Mark S|2024 Chevrolet Tahoe
Confirmed Service Customer
11/4/2025
Great people, great service. Do all they can to get you taken care of and on your way!!
11/4/2025
Thank you for your wonderful feedback! Our team truly takes pride in doing everything possible to get you taken care of quickly — because when you leave happy and ready to roll, we know we’ve done our job right.
FORT WORTH, TX
Edward W|2025 GMC Sierra 1500
Confirmed Sales Customer
11/5/2025
Great
KAREN PATTISON
11/5/2025
Short, sweet, and wonderful—thank you! Your “Great” means a lot to us. We’ll keep working hard to make sure every visit continues to earn that same simple, powerful praise!
FORT WORTH, TX
Dhana T|2026 Chevrolet Traverse
Confirmed Sales Customer
11/5/2025
Fast reliable kind went above and beyond..
LANDON EAST
11/5/2025
We appreciate your kind words! It’s wonderful to know our team’s fast, reliable, and kind service stood out to you. We’ll keep that same spirit alive for your future visits—going above and beyond is simply how we roll!
BRYSON, TX
Janet R|2024 Buick Encore GX
Confirmed Service Customer
11/5/2025
in and out in good time.
11/5/2025
We’re happy to hear you were in and out in good time! Quick, efficient service is always our goal, and we’ll keep making sure every visit is seamless and stress-free.
AZLE, TX
Judd T|2022 GMC 3500HD Sierra
Confirmed Service Customer
11/5/2025
I do not like the deception when a service advisor comes to me and says the mechanic says your air filter and cab filter are dirty and need changed. I changed them 1 month prior to this visit. The air filter says it was at 90% . I seriously doubt the mechanic looked at the filters
11/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
Daniella L|2025 GMC Canyon
Confirmed Sales Customer
11/6/2025
Drew was personable and efficient at helping me find what I want
DREW WARD
11/7/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
RHOME, TX
Denise S|2020 Chevrolet Traverse
Confirmed Service Customer
11/6/2025
I always use Shawn Hooe, he goes above and beyond for my family
11/7/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Chad B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/7/2025
Bryan Stanley ALWAYS takes care of me and my vehicle needs when I come in. I needed a ride over to another appointment and Bryan facilitated that request.
11/8/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BRIDGEPORT, TX
Kathy S|2017 GMC Terrain
Confirmed Service Customer
11/7/2025
Krystal in the service department at James Wood in Decatur, Tx., is knowledgeable about my vehicle's needs. Great customer service. Always friendly.
11/8/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NEWARK, TX
Ruth S|2016 Chevrolet Traverse
Confirmed Service Customer
11/5/2025
Great as always.
11/5/2025
We love hearing “Great as always”—thank you! Consistency is our favorite compliment, and it’s rewarding to know we continue to earn your trust each time you stop by. Here’s to keeping that streak strong for every visit ahead!
PARADISE, TX
Robert M|2021 GMC 3500HD Sierra
Confirmed Service Customer
11/5/2025
They got done what I needed on the truck in a timely manner
11/5/2025
We’re glad to hear your truck service was completed promptly and met your expectations! Timeliness is key to keeping you on the road, and we’re happy we could deliver. Here’s to smooth drives and quick turnarounds every time you visit!
SPRINGTOWN, TX
Lynn D|2026 Buick Encore GX
Confirmed Sales Customer
11/5/2025
Very Friendly sales staff. Had all the cars lined up for a test drive once we got there. Salesman (Drew Ward) was very helpful and knowledgeable. We texted quite a bit and he answered all the questions! We love our new ride - Thanks again!
DREW WARD
11/5/2025
We’re glad to hear Drew made your experience seamless and enjoyable! From answering your texts to guiding you through test drives, it’s wonderful to know you felt well taken care of. Enjoy every mile in your new ride, and we’ll be here anytime you need us!
WICHITA FALLS, TX
Jake B|2024 GMC Acadia
Confirmed Service Customer
11/6/2025
It was clean, the appointment was on time, and the staff communicated distinctly and clearly. There were no hidden fees, up-chargers, or surprises.
11/7/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Tracy L|2018 Chevrolet Traverse
Confirmed Service Customer
11/7/2025
Quick and easy
11/8/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
RHOME, TX
James C|2019 Chevrolet Equinox
Confirmed Service Customer
11/10/2025
professional staff kept me updated on the progress of my service necessary repairs were completed my vehicle is running good again
11/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
ALVORD, TX
Mark C|2023 GMC Sierra 1500
Confirmed Service Customer
11/10/2025
Bryan is always great.
11/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PONDER, TX
Margene O|2025 Chevrolet Trax
Confirmed Service Customer
11/10/2025
Everyone is so friendly and helpful
11/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BRIDGEPORT, TX
Frank T|2024 Chevrolet Colorado
Confirmed Service Customer
11/10/2025
Excellent
11/11/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
FORESTBURG, TX
Lauren M|2023 Chevrolet Tahoe
Confirmed Service Customer
11/10/2025
Shawn and the service provided was great! No complaints!
11/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
JUSTIN, TX
Dave C|2018 Chevrolet Colorado
Confirmed Service Customer
11/10/2025
My down time was minimal. Intake to diagnosis to repair and cash out was seamless.
11/11/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PARADISE, TX
Becky F|2023 GMC Acadia
Confirmed Service Customer
11/12/2025
Service was done in a timely manner
11/13/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
JUSTIN, TX
Suzanna L|2024 Buick Envision
Confirmed Service Customer
11/12/2025
Dustan was on point in everything I need ed done! Good customer service all the way around. Thank you.
11/13/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
AZLE, TX
Alma F|2025 Buick Enclave
Confirmed Service Customer
11/12/2025
I arrived a few minutes early and they took my car back immediately. I received the scheduled oil change and was informed that my interior filter needed be changed also, which I approved. I also had the Tire Monitoring System checked because the light kept coming on and off. So they “relearned” that and hopefully that fixed it. I purchased cargo protectors with my points and the salesman explained how to redeem the points.
11/13/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CHILDRESS, TX
Roger H|2026 GMC Terrain
Confirmed Sales Customer
11/12/2025
My wife and I bought a 2026 GMC Terrain Denali from Karen Pattison. A stress free dealership. We have bought several cars from James Wood Motors, always a good experience.
KAREN PATTISON
11/13/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
Karyn S|2026 GMC Yukon
Confirmed Sales Customer
11/12/2025
Everyone was kind, not pushy, very easy to work with, in and out. LOVED the people and the process. A+++
ROCCO ROTUNDO
11/13/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ROWLETT, TX
Bobby R|2019 GMC 2500HD Sierra
Confirmed Service Customer
11/12/2025
Service writers are friendly, service department and customer waiting areas are clean
11/13/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SPRINGTOWN, TX
Thelma P|2023 Buick Envision
Confirmed Service Customer
11/7/2025
Always friendly and communication is great
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PARADISE, TX
Jody T|2026 GMC Yukon
Confirmed Sales Customer
11/10/2025
Very accomodating
ANDREW BAIER
11/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
ROYSE CITY, TX
Michael M|2026 GMC Sierra 1500
Confirmed Sales Customer
11/10/2025
Fast/easy/friendly
ROCCO ROTUNDO
11/11/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GRANBURY, TX
Ronald W|2018 Chevrolet 3500HD Silverado
Confirmed Service Customer
11/11/2025
Very good experience
11/12/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
James M|2025 GMC Sierra 1500
Confirmed Service Customer
11/12/2025
It was smooth transaction. I was well informed the entire time.
11/13/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
RHOME, TX
Dawn H|2026 Chevrolet Tahoe
Confirmed Sales Customer
11/12/2025
Excellent from the moment we drove in to the dealership until we drove off in our new Tahoe
RICHARD MITCHELL
11/13/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
SANGER, TX
Douglas H|2023 Chevrolet Tahoe
Confirmed Service Customer
11/12/2025
Everyone was nice & polite. Shawn is our service writer; he always delivers what he says. Easy in easy out. He makes sure all work is done in a timely manner. Techs always do a good job and the ladies at checkout are super friendly and helpful.
11/13/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
JUSTIN, TX
Stewart R|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/12/2025
Good
11/13/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CHICO, TX
Lisa W|2026 Chevrolet Tahoe
Confirmed Sales Customer
11/12/2025
Since being out of town purchase, I had a great experience!!
CLAYTON ESTES
11/13/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
AMARILLO, TX
Geoffrey D|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/13/2025
Diagnosed an issue and got me out quickly
11/14/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AZLE, TX
Jonathan R|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/12/2025
Everything was quick, straight forward and not pushy. I live in Phoenix and drove to Dallas to do business with them for the second time..they gave me a very good price and didn't play games.
KAREN PATTISON
11/13/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PHOENIX, AZ
Gary L|2026 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
11/12/2025
Karen is the best salesperson I’ve ever had! And I’ve had more than i care to admit!
KAREN PATTISON
11/13/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AURORA, TX
Amy B|2019 Chevrolet Trax
Confirmed Service Customer
11/13/2025
Was able to get my car back quickly and was very pleased
11/14/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CHICO, TX
Christine G|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
11/13/2025
Came in for oil change and tire rotation, and that's what I received.
11/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
RHOME, TX
Rob S|2024 GMC Sierra 1500
Confirmed Service Customer
11/13/2025
Great service. From scheduling the service to the work being performed, fast, easy and courteous.
11/14/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FT WORTH, TX
Guy C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
11/13/2025
While I’d like to give you 5 stars I just can’t. Your people are fantastic and friendly. However 20 days is WAYTOO long to have a “transmission tech” to get to a vehicle. The part delays seem to get longer and longer. In today’s world there’s no excuse to be without a truck, that cost 90k, for that long. We were less than a week away from lemon law protections. Being without this truck for that time cost me one of my vacations. At my age those are way too precious to come by. Like I said I really like the dealership but you need to have parts and techs more available than the current level.
11/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SPRINGTOWN, TX
Katherine G|2022 Chevrolet Tahoe
Confirmed Service Customer
11/14/2025
I had brought my Tahoe in for recall inspection and the entire experience from ease of scheduling to drop off and being assisted by Bryan was excellent.
11/15/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
SPRINGTOWN, TX
Jeff S|2025 Chevrolet Trax
Confirmed Service Customer
11/13/2025
I like the service so much that I bought a new car while I was there.
11/14/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
NEW FAIRVIEW, TX
Drew M|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
11/14/2025
Highly recommend James Wood in Decatur, they know how to take great care of their customers
RICHARD MITCHELL
11/15/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
PROSPER, TX
Derek L|2020 GMC 1500 Sierra
Confirmed Service Customer
11/14/2025
Great service!
11/15/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
PARADISE, TX
Rickey C|2026 GMC Sierra 1500
Confirmed Sales Customer
11/15/2025
I called and was connected with Derick Ward. Done deal! he took it from there. Wonderful young man. You need more of him. Thank you.
DEREK WARD
11/16/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
WEATHERFORD, TX
Bradley H|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/17/2025
Oil change
11/18/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
RHOME, TX
Daniel W|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/17/2025
This is probably my 4th or 5th vehicle that we have purchased from Karen, It has always been a great experience and that’s why we keep coming back.
KAREN PATTISON
11/18/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
FRISCO, TX
Harry L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/17/2025
Great service at a reasonable price plus a free breakfast!
11/18/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
SPRINGTOWN, TX
Lisa W|2019 Buick Enclave
Confirmed Service Customer
11/17/2025
Always friendly and informative
11/18/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DECATUR, TX
John J|2023 Chevrolet Traverse
Confirmed Service Customer
11/14/2025
Good service
11/15/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
AZLE, TX
Mary B|2024 GMC Sierra 1500
Confirmed Service Customer
11/16/2025
Easy, friendly and over a great experience.
11/17/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
BLUFF DALE, TX
Gregory D|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/16/2025
Rusty and Drew were both great! I am 100% satisfied!
DREW WARD
11/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
FORT WORTH, TX
Brenda B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/16/2025
Excellent customer service!
11/17/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
CHICO, TX
Sharon W|2023 GMC Acadia
Confirmed Service Customer
11/16/2025
The service at James Wood Motors is excellent and convenient.
11/17/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
Gary H|2025 Chevrolet Equinox
Confirmed Service Customer
11/17/2025
Shawn got me in next day in afternoon. Was a little busy but got vehicle serviced checked all out before our trip.
11/18/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
BOYD, TX
Bobby R|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/17/2025
Drew Ward was excellent in take care of me during the entire buying process. He should be highly commended. Jeff Dawby in finance made the paperwork process very easy. He should also be highly commended. Thank you for making a normally stressful process not stressful.
DREW WARD
11/18/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
ARLINGTON, TX
Brenda B|2023 Buick Enclave
Confirmed Service Customer
11/18/2025
Bryan was my service rep and he took care of all my questions and information I asked for and had my Buick serviced in a timely manner. I was very happy with his service along with your other employees I met with.
11/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
MUENSTER, TX
Craig S|2025 GMC Sierra 1500
Confirmed Service Customer
11/18/2025
My first oil change on my new vehocle and everything worked out well.
11/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SANGER, TX
Karl J|2020 Chevrolet Blazer
Confirmed Service Customer
11/17/2025
Bryan Stanley and entire service department do a great job
11/18/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
FT WORTH, TX
Mark B|2023 Buick Envision
Confirmed Service Customer
11/17/2025
everything as expected
11/18/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
JACKSBORO, TX
Rocco R|2024 Buick Envision
Confirmed Service Customer
11/18/2025
Shawn and Nick are great!
11/19/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WEATHERFORD, TX
Wyatt D|2026 GMC Canyon
Confirmed Sales Customer
11/18/2025
Super easy very knowledgeable and friendly
DREW WARD
11/19/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ALVORD, TX
Dennis L|2026 GMC Canyon
Confirmed Sales Customer
11/18/2025
Top notch service in every way which has always been my experience in my 45 years of dealing with James Wood Motors
RICHARD MITCHELL
11/19/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
David H|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
11/18/2025
I showed up for a 7am appointment with Krystal and got right in and went into the waiting area for a hot cup of coffee. Krystal checked on me and let me know that it wouldn't take long. About 15 minutes I got a text that I had two air filters that would require changing and needed my okey. I okey and it went smoothly. Enjoyed my service work. Thanks David Hamilton
11/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
RHOME, TX
Bobby R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/18/2025
Very relaxing no pressure to buy everyone did a super job
KAREN PATTISON
11/19/2025
Hi, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!
ARCHER CITY, TX
Jeffry S|2017 Chevrolet Tahoe
Confirmed Service Customer
11/19/2025
Everything is always done professionally. Drop off, pick up, it’s a breeze.
11/20/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DECATUR, TX
Andrew N|2026 GMC Sierra 1500
Confirmed Sales Customer
11/18/2025
Clay Estes was great! He did a great job getting us to where we needed to be on price. They experience was one of the best I've had.
CLAYTON ESTES
11/19/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Jared M|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/18/2025
Experience was great.
MATTHEW GARRETSON
11/19/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
RUNAWAY BAY, TX
Raymond P|2004 Chevrolet SSR
Confirmed Service Customer
11/19/2025
I was astounded by the redecorated and functional service dealership facility and impressed with the improvement's. to enhance the ambience for your customers.
11/20/2025
Thank you for your kind words! We’re thrilled to hear that you noticed the improvements to our service facility. We strive to create a welcoming and functional environment for our customers, and your feedback means a lot to us.
DECATUR, TX
Antonio E|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
11/19/2025
Took longer than expected
11/20/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
BRIDGEPORT, TX
Joseph D|2025 Buick Enclave
Confirmed Service Customer
11/19/2025
Krystal was very helpful. She answered all of my questions and was very friendly. The service was very quick and thorough. I will highly recommend James Wood to anyone regarding vehicle purchase or service. Thanks Krystal for your help.
11/20/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. We truly appreciate your recommendation and look forward to serving you again!
JACKSBORO, TX
Caitlin F|2024 Chevrolet Tahoe
Confirmed Service Customer
11/19/2025
Krystal was great and very communicative!
11/20/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Patrick S|2026 GMC Sierra 1500
Confirmed Sales Customer
11/19/2025
My Salesman Clay Estes did a great job of working with me on the vehicle that I purchased. Ha very good conversations both in person, via email & text. We covered a lot of ground in a short amount of time and got the vehicle I wanted. Over all, one of the best car buying experiences I've had. Thank Clay!!!!!!
CLAYTON ESTES
11/20/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
HASLET, TX
Robin K|2026 Buick Encore GX
Confirmed Sales Customer
11/19/2025
Matt and Ruben made my buying experience a breeze. It was quick and painless. I love my new car. Thank you.
MATTHEW GARRETSON
11/20/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
DALLAS, TX
Edgar S|2026 GMC Sierra 1500
Confirmed Sales Customer
11/20/2025
It was great. The Rep (Landon) was amazing working with my schedule and answering all my questions. I got the truck i wanted at a great price
LANDON EAST
11/21/2025
Congratulations on your new truck! We're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
MANSFIELD, TX
Marcus J|2026 GMC Sierra 1500
Confirmed Sales Customer
11/20/2025
Good service
DREW WARD
11/21/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
WICHITA FALLS, TX
Charlene E|2024 Chevrolet Tahoe
Confirmed Service Customer
11/20/2025
have been going here for years and always top notch
11/21/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
Mark W|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/20/2025
Marty & Dane were great to work with
RICHARD MITCHELL
11/21/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
TYLER, TX
Paul E|2025 Chevrolet Colorado
Confirmed Service Customer
11/20/2025
Had appointment at 7am, got in promptly , greeted and my oil change and tire rotation was done in 20 minutes, and everything was done exactly how I requested
11/21/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
HASLET, TX
William H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/20/2025
Easy easy. Had the truck i wanted..no stupid games.
ROCCO ROTUNDO
11/21/2025
Congratulations on your new truck! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
HENRIETTA, TX
Kirk K|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/21/2025
The service advisor was fantastic and everyone at dealership was friendly and courteous.
11/22/2025
We appreciate your wonderfully encouraging feedback—our service advisor and team will be delighted to know their fantastic and courteous approach made your visit stand out, and we can’t wait to provide more experiences just like it.
BOYD, TX
Matt K|2018 Chevrolet Corvette
Confirmed Service Customer
11/21/2025
Excellent experience, everyone was friendly and courteous.
11/22/2025
Thank you for the friendly and thoughtful feedback—excellent experiences are built by friendly and courteous teams, and we’re thrilled yours reflected that.
FT, TX
Cody G|2026 GMC Sierra 1500
Confirmed Sales Customer
11/20/2025
I had an outstanding experience at the dealership all thanks to Matt Garretson. From the moment I walked in, he was welcoming, knowledgeable, and completely focused on helping me and figuring out a deal that works for me so I can drive home in a nice new 1500 AT4. His communication was clear and honest the entire time, and he took the time to explain every feature, option, and detail in the truck and made the entire process easy and stress-free. He went above and beyond to make sure I felt confident in my decision, and his professionalism and dedication truly set him apart from the rest. This was by far the smoothest and most enjoyable buying experience I’ve ever had at a dealership. I would absolutely recommend him to anyone I know looking for a vehicle. Exceptional service from start to finish! -Cody
MATTHEW GARRETSON
11/21/2025
Hi, we really appreciate your positive review! Our staff strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
ALVORD, TX
Lisa M|2022 GMC Terrain
Confirmed Service Customer
11/20/2025
I’ve told you numerous times that you have my email under another customer’s account. And no one seems to be smart enough to fix it. I am Lisa E Moore, 2025 Equinox, moorelisae@ gmail.com….PLEASE STOP EMAILING ME EVERY TIME THAT CUSTOMER HAS WORK DONE.
11/25/2025
Our team has acknowledged this review.
TRINIDAD, TX
Michael M|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
11/20/2025
Matt was great to deal with, accommodating with no pressure.
MATTHEW GARRETSON
11/21/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
GLENDIVE, MT
Thomas D|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/20/2025
Nick was exceptional. Knew I was coming in to the dealership to handle business in a quick, no nonsense fashion and he facilitated that perfectly. No wasted time and I got the truck I wanted at a price I was happy with.
NICHOLAS TORRES
11/21/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
NORTHLAKE, TX
Rollie R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
11/20/2025
No issues everything went good. The service rep. was very helpful and knowledgeable about the issue on the truck.
11/21/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
Jami L|2026 Chevrolet Traverse
Confirmed Sales Customer
11/21/2025
It was easy and very personable.
DEREK WARD
11/22/2025
We appreciate your warm and personable review—making every interaction easy and comfortable is exactly what we aim for, and we’re glad it stood out for you.
DECATUR, TX
Saulo Abel P|2026 Chevrolet Traverse
Confirmed Sales Customer
11/22/2025
The buying process was great. Andrew and the finance manager did a great job.
ANDREW BAIER
11/23/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Saulo Abel! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
HASLET, TX
Andrue E|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/21/2025
Krystal in service was prompt on getting the issues on my Silverado H/D.2500 looked at in a timely fashion.A big shout out to the techs out on the service floor. Friendly and professional.
11/22/2025
Your detailed and appreciative feedback means a lot—Krystal and our service techs will be thrilled to know their prompt, friendly, and professional work made your Chevrolet Silverado experience exceptional.
JOSHUA, TX
Judy B|2023 GMC Yukon
Confirmed Service Customer
11/21/2025
Appreciate Bryan's help.
11/22/2025
Thank you for the warm and appreciative feedback! Bryan will be thrilled to know his help made a difference, and we look forward to providing the same excellent service on your next visit.
DECATUR, TX
Shirley C|2014 Chevrolet Malibu
Confirmed Service Customer
11/23/2025
Always good I know it takes time to work on your car when your there and their busy but I don’t like going anywhere else. Thank you
11/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
AZLE, TX
Robert B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/24/2025
Very pleasant....service was fast and Shawn was great!
11/25/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! We're looking forward to your next visit with us!
PARADISE, TX
David P|2020 GMC Canyon
Confirmed Service Customer
11/24/2025
Service person was excellent.
11/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
RHOME, TX
Nick H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/24/2025
Great job!!
11/25/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
BRIDGEPORT, TX
Kylene S|2015 Chevrolet Tahoe
Confirmed Service Customer
11/24/2025
I had problems with my Tahoe, contacted Shawn first thing Friday morning and he had it fixed and back to me by 11:00 the same morning. No one even comes close to matching Shawn’s customer service and he is why I continue to buy from and have our vehicles serviced at James Wood.
11/25/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BRIDGEPORT, TX
Richard W|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/24/2025
James Wood service center diagnosed my truck's problem and then fixed it. Now that truck is running great.
11/25/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
FLOWER MOUND, TX
Bradley D|2026 Buick Enclave
Confirmed Sales Customer
11/22/2025
I had never been to James Wood prior to my purchase of my 2026 Buick Enclave. I was impressed with the amount of inventory on hand as it gave me more choices. Clay Estes is a great sales expert who offered me tremendous support while i made my decision. He is a 'no pressure' guy who did not hound me with phone calls and texts. He allowed me to make the decision in my own time. The purchase process went smoothly as they were very organized and informed. I'm happy to say James Wood has now become my dealership of choice going forward. Thank you Clay!
CLAYTON ESTES
11/23/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Bradley! We look forward to helping again in the future. Take care!
HASLET, TX
Michael F|2013 Buick Encore
Confirmed Service Customer
11/24/2025
Great service by all. Thanks M L Fisher
11/25/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
DECATUR, TX
Robert M|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
11/25/2025
Mr. Mitchell is a great salesman and I would love to keep doing business with him
RICHARD MITCHELL
11/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SPRINGTOWN, TX
Justin C|2026 Chevrolet Colorado
Confirmed Sales Customer
11/25/2025
Honest, fair and fast.
BOBBY MILLER
11/26/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
PARADISE, TX
Baldemar L|2025 GMC Sierra 1500
Confirmed Service Customer
11/25/2025
Went in for check engine light related to emmisions. Had to wait for part to get ordered. No loaner vehicle available
11/26/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GRAPEVINE, TX
Richard S|2022 Chevrolet Tahoe
Confirmed Service Customer
11/26/2025
As always great service done in a timely manner.
11/27/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
JACKSBORO, TX
Curtis E|2023 Chevrolet Corvette Z06
Confirmed Service Customer
11/26/2025
I set up an appointment for an oil change, they were quick to get me checked in and gave me a ride home. They sent me a text and kept me up dated on my completion time.
11/27/2025
Hi, we're so happy we were able to help you out! Thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
DECATUR, TX
Jennifer L|2019 GMC Yukon XL
Confirmed Service Customer
11/26/2025
Bryan was amazing! While changing my oil they noticed some things that needed to be looked into and he went through it all with me and made sure to answer all my questions. Will definitely use him again
11/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
POOLVILLE, TX
Jimmy M|2022 GMC 1500 Sierra
Confirmed Service Customer
11/26/2025
professional friendly service
11/27/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SPRINGTOWN, TX
George O|2024 GMC Sierra 1500
Confirmed Service Customer
11/26/2025
Nice people to deal with. Got my pickup serviced and all went well.
11/27/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
WEATHERFORD, TX
Beatrice P|2024 GMC Terrain
Confirmed Service Customer
11/26/2025
Everyone friendly .. service excellent .. oil change did not take long
11/27/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
K M|2026 Chevrolet Equinox
Confirmed Service Customer
11/26/2025
Love this service department. They are easy to work with and always do a great job.
11/27/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
PARADISE, TX
Matthew R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/27/2025
Great experience
ROCCO ROTUNDO
11/28/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
NORTHLAKE, TX
Brian P|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/27/2025
Krystal did a phenomenal job taking care of me and my truck.
11/28/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
RHOME, TX
David W|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/27/2025
Dason in service was excellent. He kept me informed every step of the way.
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
FORT WORTH, TX
Connie P|2026 GMC Sierra 1500
Confirmed Sales Customer
11/27/2025
My salesman Rocco was a pleasure to deal with. He has a great personality which made it easy to feel comfortable with our vehicle purchase.
ROCCO ROTUNDO
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Wayne B|2025 GMC Sierra 2500 HD
Confirmed Service Customer
11/27/2025
Everything went smoothly and easy. Would give 5 stars but, took longer than expected.
11/28/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
ALVORD, TX
Terri C|2020 GMC 1500 Sierra
Confirmed Service Customer
11/27/2025
Excellent customer service, as always.
11/28/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
GRANBURY, TX
David D|2020 GMC 2500HD Sierra
Confirmed Service Customer
11/27/2025
Was good
11/28/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
RUNAWAY BAY, TX
Jason D|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/27/2025
Matt Garretson made this experience smooth, easy, and fast. Couldn’t have asked for a better car buying experience. Matt’s communication and knowledge on the vehicle excellent.
MATTHEW GARRETSON
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
EDGEWOOD, TX
Jimmy S|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
11/27/2025
Marty Mitchell….. PRICELESS!! Listened to our wants & needs…. Helped and was kind and caring! No pressure…. Everyone there was 5 star!
RICHARD MITCHELL
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
PARADISE, TX
Tim G|2025 Chevrolet Tahoe
Confirmed Sales Customer
11/29/2025
I am a Chevy truck legends owner for the 10th time. James Wood is the dealership that made it happen. I can’t say enough good about Bob Miller Excellent sales person and Rusty Ford manager. This is the best experience my wife and I have ever had when purchasing a vehicle. Ruben Cantu did an excellent job closing. He is a very talented and smart young man. My Wife and I did have a little problem with the extended warranty. it was a lot to digest. I have always taken an extended warranty, but I have never collected anything. It is a very hard cell for me. It wasn’t until we got home that we realized the total cost was a little more than we needed. so I call Rusty and then talk to Ruben a little later and we canceled all the two options. Other than this, we are completely satisfied. And we didn’t have to go through all of the drama and nerve-racking dealership like ours in Weatherford. We highly recommend James Wood And there, professional, and quality, staff, Tim and Margaret Gilbert
BOBBY MILLER
11/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WEATHERFORD, TX
Lisa S|2025 Chevrolet Equinox
Confirmed Service Customer
11/26/2025
Friendly and awesome service
11/27/2025
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
DARDANELLE, AR
Brad H|2019 Chevrolet Impala
Confirmed Service Customer
11/26/2025
Crystal Gipson always excellent
11/27/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
NEWARK, TX
Eddy S|2022 GMC 2500HD Sierra
Confirmed Service Customer
11/27/2025
Always a great experience at James Wood!
11/28/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
SPRINGTOWN, TX
Angela R|2026 GMC Acadia
Confirmed Sales Customer
11/27/2025
Landon East was amazing, no pressure at all!
LANDON EAST
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
BOWIE, TX
Kenneth M|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
11/27/2025
Andrew went above and beyond for this purchase of my GMC one ton. Never faltered on the numerous requests that I have.
ANDREW BAIER
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
GRANDVIEW, TX
Joshua L|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/27/2025
Everyone is fantastic
11/28/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
WEATHERFORD, TX
James T|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/28/2025
Excellent service. I felt like I was part of the family. Quick and efficient. I won't buy a car from anyone else.
RICHARD MITCHELL
11/29/2025
We're glad everything was completed quickly, efficiently, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
ALVORD, TX
Alveda U|2026 Buick Envista
Confirmed Sales Customer
11/28/2025
I was very happy with my visit and my salesman Mr Rocco Rotundo he was very helpful and helped me choose the right vehicle for me he was very nice
ROCCO ROTUNDO
11/29/2025
Alveda Upchurch, thanks again for taking the time to leave us this information about your recent visit. We can't wait to see you again, have a great day.
RHOME, TX
Lloyd C|2023 GMC Yukon
Confirmed Service Customer
12/1/2025
Brian did a great job keep us updated, and we were in and out in 1 hour.
12/3/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ARGYLE, TX
Ronald L|2025 GMC Canyon
Confirmed Service Customer
12/1/2025
1st Oil change and rotation, Dustan did a great job and even washed my truck, very happy fast service
12/2/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
RHOME, TX
Lori G|2020 Chevrolet Equinox
Confirmed Service Customer
11/29/2025
Excellent service and Shawn was courteous and answered all questions thoroughly.
11/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Clifford C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/30/2025
Just great service department great people servicing great products. Makes us feel like family
12/2/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
PARADISE, TX
Christy T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/1/2025
Always great service. Service advisor was friendly and took care of me quickly. My truck was left for an extended period of possibly 2 days but was ready in 4 hours.
12/2/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
JACKSBORO, TX
Judy D|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/1/2025
Nick was knowledgeable he was able to answer my questions
NICHOLAS TORRES
12/2/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BURKBURNETT, TX
Christine Z|2026 GMC Terrain
Confirmed Sales Customer
12/2/2025
Rocco was wonderful to deal with and made the process very easy. The gentleman in finance, whose name I don’t remember, was also fantastic. They both answered all of my questions in a very clear and easy to understand way. They were pleasant to deal with, and I had a wonderful experience at the dealership! (I like the car too!)
ROCCO ROTUNDO
12/3/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Christine! We look forward to helping again in the future. Take care!
DALLAS, TX
David M|2026 GMC Sierra 1500
Confirmed Sales Customer
12/2/2025
Was greeted as soon as I walked in. Enjoyable experience.
CLAYTON ESTES
12/3/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Please don't hesitate to reach out to us if there's anything more we can do!
WILLOW PARK, TX
Thomas R|2026 GMC Yukon
Confirmed Sales Customer
12/2/2025
Clay Estes is a Stallion! He went up & beyond to accommodate our needs to locate the proper vehicle for our family! We look forward to maintaining our relationship with Clay for years to come.
CLAYTON ESTES
12/3/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
COLLEYVILLE, TX
Edgar Z|2026 Buick Encore GX
Confirmed Sales Customer
12/2/2025
Matt was great working with us, made us feel very comfortable. I didn't feel the pressure you normally get when you walk into a dealership and multiple people approach to you claiming to be the manager and the manager of the manager. We indicated what we needed, how much we were able to spend and it all worked well.
MATTHEW GARRETSON
12/3/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely value your business and look forward to your next visit!
CONROE, TX
Amy B|2019 GMC Yukon XL
Confirmed Service Customer
12/3/2025
Krystal was great! Greatly appreciated her and her team getting down to the bottom of our problem.
12/4/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
JUSTIN, TX
Johnnie T|2026 GMC Sierra 1500
Confirmed Sales Customer
12/3/2025
Great
BILLY BALDERAS
12/4/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
HOLIDAY, TX
Don L|2024 GMC Terrain
Confirmed Sales Customer
12/4/2025
Sales person was very personable. Informed about all aspects of vehicles.
ROCCO ROTUNDO
12/5/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
NEWCASTLE, TX
Brenda S|2024 Buick Encore GX
Confirmed Service Customer
12/4/2025
Krystal is an awesome example of the great employees at James Wood! She is so considerate and helpful. A pleasure to have her help me with maintenance and any questions I have.
12/5/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! Thank you so much again for your feedback! We hope you have a great day!
AZLE, TX
Von D|2025 GMC Sierra 1500
Confirmed Sales Customer
12/4/2025
Easy and fast process except the deposit had to pay the online system didn't work.
ANDREW BAIER
12/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HELENA, AR
Genell W|2025 Buick Envision
Confirmed Service Customer
12/4/2025
Good
12/5/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
FORESTBURG, TX
Gary L|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/4/2025
Best salesperson ever
KAREN PATTISON
12/5/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
AURORA, TX
Sheila W|2023 GMC Terrain
Confirmed Service Customer
12/4/2025
Routine maintenance
12/5/2025
Hello there, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
PARADISE, TX
Edward C|2022 Chevrolet Equinox
Confirmed Service Customer
12/4/2025
Service advisor Krystal was nice and Al over it .
12/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
AZLE, TX
Allen B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
12/1/2025
Great service
12/2/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BOYD, TX
Erin N|2020 Chevrolet Suburban
Confirmed Service Customer
12/3/2025
All went as scheduled
12/4/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ALVORD, TX
Richard S|2017 GMC Acadia Limited
Confirmed Service Customer
12/3/2025
Bryan my service representative took care of my request of work that was needed to be done without any issues.
12/4/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC. Until the next time we meet, take care!
BRIDGEPORT, TX
Joe B|2024 GMC Sierra 1500
Confirmed Service Customer
12/3/2025
Because Shawn is a great service advisor and always put his customers first!
12/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
JACKSBORO, TX
Hershell S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/3/2025
Tony went above and beyond to make our experience memorable. Best customer service.
ANTONIO LARA
12/4/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
PARADISE, TX
Maria H|2023 Chevrolet Tahoe
Confirmed Service Customer
12/4/2025
Great
12/5/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
DECATUR, TX
Christopher P|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/4/2025
Quick easy and clean....cant beat it!
12/5/2025
Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
DECATUR, TX
Carole L|2024 Buick Envision
Confirmed Service Customer
12/4/2025
Dustan went above and beyond to make sure my vehicle was serviced quickly and was very thorough. He kept in touch with me throughout the whole process.
12/5/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
RHOME, TX
Robert W|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/5/2025
It was a very good experience and everyone involved has been very helpful.
ANTONIO LARA
12/6/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
FRANKSTON, TX
Harroll C|2023 GMC Sierra 3500 HD
Confirmed Service Customer
12/5/2025
We were there 2hours and 35 minutes for a oil change and tire rotation. That seems a little long with a appointment.
12/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FORESTBURG, TX
Holly R|2024 Chevrolet Tahoe
Confirmed Service Customer
12/4/2025
Service with Dason was excellent but I had a loaner and on the way to work I was hit by hail. Which was totally out of my control. Dealerships are covered this. This was not a rental it was a loaner so I should NOT be responsible for this hail damage.
12/5/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SPRINGTOWN, TX
David T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/4/2025
Na
12/5/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
BOYD, TX
Larry B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
12/4/2025
All went well. My service advisor was professional and courteous.
12/5/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SUNSET, TX
Kenneth B|2016 Chevrolet Tahoe
Confirmed Service Customer
12/5/2025
The battery was at lease 5 years old and failed the first freezing day of this winter. James Wood came to my home, started the Tahoe, serviced it and returned it to my garage detailed a day later a day later.
12/6/2025
Hi, we're so happy we were able to help you out! Thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
ALVORD, TX
Brian K|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
12/5/2025
Been servicing my other truck for years here and traded my 2019 Raptor in for a new GMC… Great experience and love the new buy!
CLAYTON ESTES
12/6/2025
Congratulations on your new GMC! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
DECATUR, TX
Christie B|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/6/2025
My husband has worked with Karen Pattison on several deals with James Woods in Decatur. On the Wednesday before Thanksgiving, we contacted Karen, told her the exact specifications on the vehicle I wanted to purchase, and asked her to see what she could find. Within a few hours, she let us know she had found what I wanted and it would be delivered to the dealership for me on Friday or Saturday! By Friday afternoon, my new vehicle was in Decatur. Karen took care of all the purchasing details (the part I DO NOT enjoy when buying a car!) prior to my arrival there on Saturday and an hour later I drove my pretty new Tahoe home. My experience working with Karen and the James Woods team on this purchase was positively stellar.
KAREN PATTISON
12/7/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA FALLS, TX
Frances S|2014 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/5/2025
I came in for an oil change and also got a new battery to get me through the cold winter months... thank you
12/6/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DECATUR, TX
Precious A|2021 GMC 1500 Sierra
Confirmed Service Customer
12/5/2025
The team at James Wood—Bryan, Crystal, Krysta, and the front desk staff—have all been wonderful. They provided great service, and they were able to get my truck repaired quickly. While I likely won’t purchase another half-ton diesel in the future due to the issues I’ve experienced with mine, I will absolutely continue buying other vehicles from them because of their excellent customer service and the way they take care of me when problems arise.
12/6/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
CHICO, TX
Allie M|2023 Chevrolet Equinox
Confirmed Service Customer
12/5/2025
Takes too long for an oil change!!!
12/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SPRINGTOWN, TX
Neal A|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/7/2025
Excellent service!
12/10/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SPRINGTOWN, TX
James S|2020 GMC 2500HD Sierra
Confirmed Service Customer
12/7/2025
All repairs done in a timely manner. Service was great the only issue I have was with the amount charged was different when I picked vehicle up that what was emailed to me an hour before I picked it up. Service writer explained to me that he missed fuel injection cleaning off the email but was on the paperwork. I paid the difference and explained to him when you send out an invoice make sure all work performed needed to be included in the email . I only agreed to pay the difference because it was part of the quote given to me and email did not itemize all task performed on vehicle. I will be using James Wood for any other need repairs to any of my Gm vehicles .
12/8/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PARADISE, TX
Stephen S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/7/2025
Good
JAMES GLAROS
12/8/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SAGINAW, TX
Robert M|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
12/8/2025
Everyone did a great job at the dealership, especially Marty Mitchell
RICHARD MITCHELL
12/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SPRINGTOWN, TX
Jeffrey M|2019 GMC 1500 Sierra
Confirmed Service Customer
12/6/2025
Always a pleasure dealing with Shawn and the James Wood Motors team
12/7/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SAGINAW, TX
James H|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/6/2025
Good
12/7/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
HASLET, TX
Bonnie B|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/8/2025
Clay Estes was very responsive and knowledgeable and went above and beyond during the purchase process. Was not a pushy car salesman which is why we went with this dealership
CLAYTON ESTES
12/9/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
CHICO, TX
John B|2010 Chevrolet Silverado
Confirmed Service Customer
12/8/2025
Great service
12/9/2025
Hi, thank you so much for the positive review! If you have any further questions, please don't hesitate to reach out!
JACKSBORO, TX
Derek L|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/9/2025
Was a great experience!
DREW WARD
12/10/2025
Wow, we're glad you had such a great experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
LAWTON, OK
Jennifer U|2025 Buick Enclave
Confirmed Sales Customer
12/9/2025
Rocco the salesman was not pushy at all and made the experience an easy one!
ROCCO ROTUNDO
12/10/2025
Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
KELLER, TX
Danny S|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
12/9/2025
Krystal was very helpful and the staff was friendly.
12/10/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BOYD, TX
Becky H|2020 Chevrolet Blazer
Confirmed Service Customer
12/9/2025
Dealership worked me in at the last moment for an oil change. Crystal, my service advisor, was very helpful and polite. Crystal made sure I received the best service. Happy we have a local dealership in Wise County with such good service.
12/10/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
BRIDGEPORT, TX
Erin R|2026 GMC Sierra 1500
Confirmed Sales Customer
12/9/2025
Mr. Lara was very helpful throughout the process.
ANTONIO LARA
12/10/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BURKBURNETT, TX
Russell H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/8/2025
Quick service, friendly people
12/9/2025
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC
CHICO, TX
Anthony D|2024 GMC Acadia
Confirmed Service Customer
12/8/2025
Krystal was attentive and engaging and made my visit a good one.
12/9/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FT WORTH, TX
Ruben L|2025 Chevrolet Equinox
Confirmed Service Customer
12/8/2025
Service was quick and waiting room is comfortable
12/9/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SUNSET, TX
Justin C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/9/2025
Fast, honest and reliable.
BOBBY MILLER
12/10/2025
Hello, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
PARADISE, TX
Ernesto D|2025 GMC Sierra 1500
Confirmed Sales Customer
12/9/2025
Very welcome. Salesperson Drew was very friendly, knowledgeable & experienced. Willing to answer all my questions.
DREW WARD
12/10/2025
Wow, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
WEATHERFORD, TX
Jeffrey M|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/9/2025
Na
12/10/2025
Thank you for taking the time to provide this star rating. Our customers are our greatest assets, and we value your business. Your rating will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
David W|2023 Chevrolet Tahoe
Confirmed Service Customer
12/9/2025
Friendly staff, oil change completed as requested in a reasonable time.
12/10/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
KRUM, TX
Miranda G|2026 GMC Sierra 1500
Confirmed Sales Customer
12/9/2025
Tyler was a great help in finding us what we wanted! Very knowledgeable!
JAMES GLAROS
12/10/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA FALLS, TX
Carey S|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/10/2025
Shawn was great to work with. Kept me up to date and was clear with the issues with my truck.
12/11/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AZLE, TX
Colton C|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/10/2025
This was our first stop in looking at vehicles in person. Mr. Ward didn't try to push us in any certain direction he listened to our questions and answered with full confidence. He mentioned he was off already the day we showed up,he was already supposed to leave two hours before we got there, and we got there an hour before the dealership closed, and he stayed to help us. We were thankful for him that evening, being a family without much free time. We went to two more dealerships the following day and not one person came to talk to us or open vehicles until we went to ask, I felt that spoke volumes on James Wood. The entire process was easy from start to end. We called to tell him we were ready and what we wanted to add. Mr. Ward took care of everything and made it where we showed up and walked out quickly with a new vehicle along with all the things we added to the Yukon XL such as, tinted windows, black emblems and wheels, along with floor liners. I have bragged about our process since we left that day, and how Mr. Ward has gained our business with James Wood for a lifetime.
DEREK WARD
12/11/2025
Thank you so much for sharing your experience! We’re thrilled to hear that Mr. Ward made such a positive impression and went above and beyond to assist your family, especially with your limited free time. It’s wonderful to know that his dedication, hospitality, and professionalism helped make the entire process smooth and enjoyable from start to finish. We truly appreciate your kind words and your trust in us. We’ll be sure to share your feedback with Mr. Ward; he’ll be delighted to know he earned your loyalty. Enjoy your new Yukon XL, and we look forward to welcoming you back for many years to come!
DUBLIN, TX
Herbert M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/11/2025
always helpful with no pressure.
BOBBY MILLER
12/12/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Please don't hesitate to reach out to us if there's anything more we can do!
DECATUR, TX
Jimmy H|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/11/2025
Excellent service 5 star +
12/12/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
SANGER, TX
Daniela R|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/11/2025
It was good
12/12/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
FORESTBURG, TX
Rodney M|2025 GMC Sierra 1500
Confirmed Service Customer
12/11/2025
Love James Woods. Will always buy our vehicles there
12/12/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
MAYPEARL, TX
Brian C|2026 Chevrolet Colorado
Confirmed Sales Customer
12/11/2025
I love buying vehicles at James Woods. So easy, no BS, no tricks, just well optioned vehicles at a reasonable price and honest, credible service to back it up.
DREW WARD
12/12/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Brian! We are always more than happy to assist you if anything else comes up. Take care!
KELLER, TX
Jeffrey W|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/9/2025
Was great
12/10/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
PARADISE, TX
Rick S|2013 GMC 1500 Yukon XL
Confirmed Service Customer
12/10/2025
Oil change and brake flush doing quickly. Little wait time. Krystal was helpful and pleasant.
12/11/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
AZLE, TX
Dwight R|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
12/10/2025
Always a pleasure to do business with friends at James Wood Motors.
12/11/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
DECATUR, TX
Ina W|2026 GMC Sierra 1500
Confirmed Sales Customer
12/12/2025
Great Buying Experience.
BILLY BALDERAS
12/13/2025
Thank you for sharing your experience! We’re glad your buying experience was smooth and enjoyable.
JUSTIN, TX
Gregory P|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/12/2025
Great experience. Everything from Andrew Baier in sales to Rueben Cantu in finance made the new truck purchase smooth and easy.
ANDREW BAIER
12/13/2025
We appreciate your kind words! It’s great to hear Andrew and Rueben made your new truck purchase seamless and stress-free.
FORT WORTH, TX
Jerry T|2015 Chevrolet Tahoe
Confirmed Service Customer
12/12/2025
Service and staff is always excellent. The only recommendation is when we are having to wawaiting 4 hours you need to put back the benches back outside for us old people who still smoke.
12/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FORT WORTH, TX
Jamie M|2021 GMC Acadia
Confirmed Service Customer
12/12/2025
Shawn was helpful and friendly
12/13/2025
Thank you for your feedback! We’re glad Shawn was helpful and friendly, making your visit enjoyable.
CADDO MILLS, TX
Trace H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/14/2025
Bob Miller was the best salesman I’ve dealt with period. Appreciate him and how fast he was communicating with me throughout the process. Also want to say I appreciate Brant and how he helped in this as well. 100% will be coming back to James Woods for future purchases.
BOBBY MILLER
12/15/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
WICHITA FALLS, TX
Donald H|2023 GMC Sierra 1500
Confirmed Service Customer
12/16/2025
They worked hard to find the problem which, was unable to find. But the team kept me informed about it.
12/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ALVORD, TX
Jason M|2026 Chevrolet Suburban
Confirmed Sales Customer
12/12/2025
Nice and easy
TIMOTHY BROWN
12/13/2025
We’re happy your visit was nice and easy! Making the process simple and stress-free is always our goal.
DECATUR, TX
Carolyn S|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/12/2025
Matt Garretson was phenomenal and made the purchase of our Tahoe a great experience!
MATTHEW GARRETSON
12/13/2025
Thank you for recognizing Matt! We’re thrilled he could make your Chevrolet Tahoe purchase a phenomenal experience.
WEATHERFORD, TX
James H|2026 GMC Sierra 1500
Confirmed Sales Customer
12/12/2025
Tony is great salesman experience was awesome
ANTONIO LARA
12/13/2025
Thank you for recognizing Tony! We’re thrilled your sales experience was awesome and that he made a positive impression.
FORT WORTH, TX
Jeanette C|2026 Chevrolet Equinox
Confirmed Sales Customer
12/13/2025
It was an easy process as a consumer. Landon took great care of me.
LANDON EAST
12/14/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon! If you're ever in need of more help, please let us know!
RHOME, TX
Michael B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/13/2025
Always good
12/14/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
SPRINGTOWN, TX
Gene W|2026 GMC Acadia
Confirmed Sales Customer
12/15/2025
I have purchased a number of new GM vehicles from James Woods throughout the years. Most of the vehicles were handled by Randy Williams.
RANDY WILLIAMS
12/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HIGHLAND VILLAGE, TX
John B|2026 GMC Acadia
Confirmed Sales Customer
12/15/2025
We purchased a brand new GMC Acadia in late January. After taking delivery, the next morning the Acadia was completely dead. A tow truck was immediately dispatched and the Acadia had to literally be dragged out of our garage, since the transmission couldn’t be put into neutral. After 3-4 days in service, it was determined that the battery was faulty and it had to be replaced. The positive side, a loaner vehicle was delivered to use while the new one was being repaired. Dason Howard, our service advisor was great to work with. He was very diligent on keeping us up to date on the situation. The negatives, we expected a brand new expensive vehicle to perform properly on the first day. Also, working in sales for the last 25 years, returning phone calls is extremely important in my line of work. Drew Ward, had several excuses for not calling us back promptly and not responding to emails promptly on the first day our brand new Acadia was towed to the dealership. The second day he did respond. Brandt Wicker never did return my voicemail, that didn’t set well with me. Jason Culpepper didn’t have to help me early the first morning I visited the dealership to report the problem, since he is in fleet sales. But he was super helpful and walked me back to the service department and made sure everyone was aware of the problem. Overall, I understand things happen and brand new things break. Just call customers back promptly, or at least the same day. You will be amazed how far that will increase your customer service ratings.
DREW WARD
12/16/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
DECATUR, TX
Sharon B|2026 Chevrolet Equinox
Confirmed Sales Customer
12/15/2025
Prompt, helpful, and knowledgeable sales person. Andrew handled all of our questions with ease and professionalism.
ANDREW BAIER
12/16/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
HASLET, TX
Gene P|2008 Chevrolet Corvette
Confirmed Service Customer
12/16/2025
I didn't have any service done 12 15 25, But when I did have service done in the summer, it wasn't a very good experience.
12/17/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
PARADISE, TX
William C|2025 Chevrolet Trax
Confirmed Service Customer
12/16/2025
Bryan in service was fantastic as usual. Quick easy wild change and tire rotation for my daughters car. Good job!
12/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Richard P|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/16/2025
It was good
12/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DECATUR, TX
Clint S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/16/2025
Great prices and very professional staff!!
DEREK WARD
12/17/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
LUBBOCK, TX
Gary P|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/17/2025
This was the absolute best experience I have ever had buying a new vehicle. Hats off to the entire team. And a special thank you to Karen she is awesome.
KAREN PATTISON
12/18/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
COLUMBUS, TX
James H|2026 GMC Yukon
Confirmed Sales Customer
12/17/2025
Excellent
DREW WARD
12/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
HASLET, TX
Joyce S|2021 GMC Yukon XL
Confirmed Service Customer
12/18/2025
James Wood Motors always provides great service, professional care to all customers.. that’s why we keep going back! Bryan always takes great care of us!
12/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BRIDGEPORT, TX
Richard S|2017 GMC Acadia Limited
Confirmed Service Customer
12/15/2025
Always met by my service representative and everything that I have requested was taken care of in a timely manner.
12/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BRIDGEPORT, TX
Peter S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/16/2025
719721 Clay Estes did a great job working with me to find the exact truck I wanted within the price range I was willing to pay. However, this is not on Clay or James Wood, but I did not receive a owners manual with my truck and was informed that GM no longer puts them in the vehicle. I'm 83 years old and like to sit in the truck with the owners manual to go over every detail. Clay and James Wood have ordered the manual at their cost which I sincerely appreciate. I find it hard to believe that GM is cutting costs to the point they don't provide owners manuals unless the customer pays for them. Peter Smith
CLAYTON ESTES
12/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHICO, TX
Joshua T|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/16/2025
Shawn is always great. Too bad they can’t figure out why my radio won’t always work.
12/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HASLET, TX
Mike H|2025 GMC Canyon
Confirmed Service Customer
12/17/2025
Received professional and prompt service from Bryan and team
12/18/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
Justin U|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/17/2025
Great Customer service! Zero issues and smooth transaction through whole process
CLAYTON ESTES
12/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WORTHAM, TX
Christopher R|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/17/2025
It was great
KAREN PATTISON
12/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
HILLSBORO, TX
Susan C|2025 GMC Yukon
Confirmed Sales Customer
12/18/2025
Fast, easy, no hassle...
KAREN PATTISON
12/19/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BRIDGEPORT, TX
Kevin H|2022 Chevrolet Tahoe
Confirmed Service Customer
12/18/2025
I always ask for Shawn when needing work on my vehicle because he always provides great service!!
12/19/2025
Hi, thanks for your praise and kind comments about our team. Until the next time we meet, take care!
DECATUR, TX
George H|2026 GMC Sierra 1500
Confirmed Sales Customer
12/18/2025
We got put in touch with Clay Estes to show us around our first day we visited James Wood Decatur. He was very straightforward and did not seem like a guy to give you any 'BS'. We appreciated his transparency. This was probably the 3rd dealership we went to and Decatur is about 30-40 min away from our home. We still thought it was worth the drive to deal with Clay. We decided after the first day we met him we would buy our vehicle through Clay. We debated between the SIerra 1500 SLT and the Elevation but ultimately decided on the SLT (even though we had to stretch a little more than we anticipated) for the value of what the SLT offers. We love our new truck and we now have more space for the kids which was the ultimate goal. We appreciate Clay helping us through all the paperwork (there is a lot of paperwork) and helping us navigate through the entire process. We love working with Clay and we love our new truck.
CLAYTON ESTES
12/19/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, George! We look forward to helping again in the future. Take care!
NORTHLAKE, TX
David L|2026 GMC Sierra 1500
Confirmed Sales Customer
12/18/2025
Great experience and friendly staff.
KAREN PATTISON
12/19/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Please don't hesitate to reach out if there's anything additional we can do for you.
FORT WORTH, TX
Garry F|2026 GMC Sierra 1500
Confirmed Sales Customer
12/18/2025
seamless from beginning to end.
ROCCO ROTUNDO
12/19/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
GAINESVILLE, TX
Charles H|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/18/2025
Drew made my buying experience truly comfortable.
DREW WARD
12/19/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Charles! We look forward to helping again in the future. Take care!
RIO VISTA, TX
David R|2015 GMC 2500HD Sierra
Confirmed Service Customer
12/18/2025
I appericate James Woods having drivers to take me to my doctor appts while my truck is being serviced
12/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PALO PINTO, TX
Catherine A|2019 GMC 1500 Sierra
Confirmed Service Customer
12/19/2025
This is the first time I was out this fast. Dustan is very good with customers. Appreciate him very much.
12/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SPRINGTOWN, TX
Joni T|2024 GMC Terrain
Confirmed Service Customer
12/20/2025
Great dealership, very customer service oriented. Nice waiting area for customers.
12/21/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BOYD, TX
Amber H|2025 Chevrolet Trailblazer
Confirmed Service Customer
12/19/2025
Everyone was great
12/20/2025
Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!
BRIDGEPORT, TX
Nancy M|2022 Buick Encore GX
Confirmed Service Customer
12/19/2025
shawn took great care of me
12/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SPRINGTOWN, TX
Julie H|2023 Chevrolet Silverado 3500 HD
Confirmed Service Customer
12/20/2025
Oil change
12/21/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
STRAWN, TX
Mary H|2026 Chevrolet Traverse
Confirmed Sales Customer
12/22/2025
Billy baldures is a great salesman and has always worked hard to make our buying experience easier
BILLY BALDERAS
12/24/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
SUNSET, TX
Gary E|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/22/2025
I told the service advisor the issue, bad glow plug. He said it could be 1 to 2 days as glow plugs may not be available. I told him I would be waiting. The only next communication I received was a text message indicating my vehicle was ready (over 2 hours). I would have at least expected some sort of update from the service advisor that the part was in stock with an eta of when it would be completed.
12/24/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
PARADISE, TX
Jared L|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/22/2025
From the time I walked in the door and met the Executive Manager, Carey Williams and Sales Manager, Tyler Mayfield, through my purchase of my new truck with the guidance from Matt Garretson, my entire experience was excellent! The dealership has a relaxed atmosphere that made purchasing my new truck easy. Thank you to the entire staff.
MATTHEW GARRETSON
12/24/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
ALVORD, TX
James R|2023 GMC Sierra 1500
Confirmed Service Customer
12/22/2025
Great customer service and pretty quick based on what needed to be done.
12/24/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ARGYLE, TX
Keith R|2023 GMC Sierra 2500 HD
Confirmed Service Customer
12/20/2025
all good except now I have a wobble in front end and vibration. probably the tires but someone should have told me before I drove off. I drove less than a mile and almost turned around and went back to have tires put back the way they were.
12/21/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BOWIE, TX
Suzanne K|2023 Chevrolet Malibu
Confirmed Service Customer
12/21/2025
I had a scheduled appointment for an oil change and waited. It took 2.5 hours. This is insane. I would go elsewhere but we bought the program with the car. Lesson learned is to not buy the service package.
12/23/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
ARGYLE, TX
Jacqueline D|2025 GMC Acadia
Confirmed Service Customer
12/22/2025
We always get excellent Service at James Wood Service Dept. Bryan Stanley takes care of all our needs!
12/24/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
BOWIE, TX
Jerry K|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/22/2025
Excellent as always Krystal is awesome!!
12/24/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
SPRINGTOWN, TX
Jamie S|2025 GMC Sierra 1500
Confirmed Service Customer
12/22/2025
Krystal was very helpful! Very attentative
12/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
WEATHERFORD, TX
Kasondra H|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
12/22/2025
Shawn Hooe, service advisor, always takes good care of me! From scheduling to keeping me updated about any necessary repairs – he keeps me informed.
12/24/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
DECATUR, TX
John N|2025 GMC Sierra 1500
Confirmed Sales Customer
12/23/2025
Rocko and the whole team were very friendly and worked tirelessly to make my experience the best ever.
ROCCO ROTUNDO
12/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Wayne H|2024 Chevrolet Malibu
Confirmed Service Customer
12/22/2025
Service rep Crystal was EXCELLENT
12/24/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
DENTON, TX
Donna K|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
12/22/2025
It's a horrible experience to have to bring your vehicle back for service but everything was taken care of and the communication was good.
12/24/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BOYD, TX
Curtis E|2023 Chevrolet Corvette Z06
Confirmed Service Customer
12/22/2025
I got a notice in the mail that I had a recall on my car so I set up an appointment to have it fixed. They got me right in and kept me posted the whole time.
12/24/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DECATUR, TX
Richard P|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/23/2025
Didn’t go well this time
12/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DECATUR, TX
Derek P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/23/2025
Unprofessional behavior by service advisors, and either I don’t understand what the purpose of making an appointment is or the service department doesn’t.
12/24/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
BRIDGEPORT, TX
John B|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/23/2025
Marty was the best
RICHARD MITCHELL
12/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BRIDGEPORT, TX
Greta M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/24/2025
Awesome service, as always!
12/25/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
CHICO, TX
Chad B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/24/2025
I arrived a few minutes early and they got me right in and done.
12/25/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
BRIDGEPORT, TX
Andrew M|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
12/23/2025
Great experience
RICHARD MITCHELL
12/24/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DECATUR, TX
Kim Y|2024 Chevrolet Tahoe
Confirmed Service Customer
12/23/2025
I am just amazed at the level of professionalism that is shown at this dealership. Everyone I have dealt with has been so helpful. To receive text messages on updates are your vehicle puts your mind at ease. Its very much appreciated.
12/24/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SUNSET, TX
David K|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
12/24/2025
Great experience
12/25/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DECATUR, TX
Calvin M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/24/2025
Karen and Tyler made the experience quick and easy. We were able to look at several choices, choose one and have the paperwork signed and be out the door for our next appointment that day.
KAREN PATTISON
12/25/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
SUNSET, TX
Carolyn G|2026 GMC Terrain
Confirmed Sales Customer
12/24/2025
Best dealership in Texas
ROCCO ROTUNDO
12/25/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
VENUS, TX
Michael M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/24/2025
Marty was great to work with. He was extremely honest (unlike salesmen at other dealerships).
RICHARD MITCHELL
12/25/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Ricky R|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/24/2025
Very accommodating to changes. Bryan Stanley always takes good care of me.
12/25/2025
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
SPRINGTOWN, TX
James S|2026 Chevrolet Equinox
Confirmed Sales Customer
12/24/2025
My truck broke down and the service department was great. Got the quote to fix my truck and we decided to look at a new vehicle. Rocco was great and patient with us through the process
ROCCO ROTUNDO
12/25/2025
Hello, we appreciate your positive review about your recent experience with us! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
RHOME, TX
Jon S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/24/2025
Derek was great to work with, helped answer any questions and worked with us to find the right vehicle
DEREK WARD
12/25/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Sydney N|2023 Buick Encore GX
Confirmed Service Customer
12/24/2025
Will never go anywhere else!
12/25/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
FT.WORTH, TX
Billy W|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/24/2025
There is no games being played which is very appreciated. Matt and Dane are both assets for your dealership. They both made my purchase as painless as they could. I left the dealership with no regrets as I have at other dealers. They started at the bottom price and had minimum back and forth during the process. All dealers should model their company after James Wood Decatur!! Great job team!!!
MATTHEW GARRETSON
12/25/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
WYLIE, TX
Jason E|2023 Chevrolet Equinox
Confirmed Service Customer
12/25/2025
I never have any issues when Bryan Stanley takes care of everything, one of the Greatest service advisors James woods has ever had, he’s a Great guy and Friend, he always goes out of his way to make sure I’m taking care of and my vehicle is fixed the right way
12/27/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
CHICO, TX
Tina H|2026 Chevrolet Traverse
Confirmed Sales Customer
12/26/2025
Super easy! Loved to winning atmosphere!
RICHARD MITCHELL
12/27/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
NEWCASTLE, TX
James Z|2026 GMC Sierra 1500
Confirmed Sales Customer
12/26/2025
Marty and Paul were fantastic salesmen! Both very knowledgeable, honest and helpful!
RICHARD MITCHELL
12/27/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
BRIDGEPORT, TX
Danny S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/26/2025
we have purchased from james wood in the past
ROCCO ROTUNDO
12/27/2025
Thank you for your continued trust in us! We’re grateful for your past purchases and appreciate your loyalty. If there’s anything we can do to make your next experience even better, don’t hesitate to let us know. We look forward to serving you again!
WICHITA FALLS, TX
Donald M|2025 Chevrolet Blazer
Confirmed Sales Customer
12/24/2025
Sales team was amazing! Best purchase experience I could have hoped for. Excellent to work with and paid attention to details.
RICHARD MITCHELL
12/25/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
PARADISE, TX
Hector C|2026 GMC Acadia
Confirmed Sales Customer
12/25/2025
Our salesman Tony was friendly, experienced, and great to deal with. He made the process quick and very easy!
ANTONIO LARA
12/27/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
VERNON, TX
John B|2026 GMC Acadia
Confirmed Service Customer
12/26/2025
Purchased a new 2026 Acadia, and it was completely dead the next day. Service kept it for several days and determined that the battery needed replacing. Not the best buying experience, but all is good for now.
12/27/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
DECATUR, TX
Andrea S|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/28/2025
Made it calm and easy to navigate the process
KAREN PATTISON
12/29/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. We hope you have a great day!
PARADISE, TX
Judy M|2019 Chevrolet Traverse
Confirmed Service Customer
12/28/2025
Customer service is awesome. Sam in Body works is more than helpful and so kind. Very informative as the status of my car.
12/29/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FORSYTH, MO
Robert P|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
12/29/2025
I love going to James Woods the people are friendly and my service writer Shawn Hooe is awesome and caring and he takes awesome care of me I would definitely recommend taking your vehicle or buying a vehicle from James Woods but mist importantly I would recommend getting Shawn Hooe as a service writer and friend
12/30/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
HALTOM CITY, TX
Nathan T|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/29/2025
I had a great experience at James Wood. No hassles, no pushy salesperson, amd no waiting around. I came in from out of town and the buying experience was excellent for me. My salesman was prompt to call me back while we talked numbers, and then went above and beyond to try to fulfill my requests afyer we had agreed to terms. I had several add-ons to the vehicle and Clay made sure that each item was completed before I came in town to pick up my new truck. The dealership even sent someone to the airport to pick me up!
CLAYTON ESTES
12/30/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
MIDLAND, TX
Toby O|2026 Buick Envista
Confirmed Sales Customer
12/30/2025
Worked well
CLAYTON ESTES
12/31/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
BOWIE, TX
Michael C|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/30/2025
painless process
LANDON EAST
12/31/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
PLANO, TX
David H|2026 GMC Acadia
Confirmed Sales Customer
12/31/2025
Nick Torres was Excellent and worked hard to find us the perfect vehicle.
NICHOLAS TORRES
1/1/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
JACKSBORO, TX
Jack S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/31/2025
Great experience
LANDON EAST
1/1/2026
Hi, we are very happy we could provide you with a great experience! If you have any further questions, please give us a call. We're always happy to help!
MARLOW, OK
Ginna M|2026 GMC Acadia
Confirmed Sales Customer
12/31/2025
Good experience. No complaints👍🏻
LANDON EAST
1/1/2026
Your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon! Please let us know if there is anything else we can do for you; we are more than happy to help!
GROOM, TX
Johnnie K|2023 Chevrolet Traverse
Confirmed Service Customer
12/31/2025
Excellent service, as always!
1/1/2026
Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PERRIN, TX
Ricky R|2023 Chevrolet Corvette Z06
Confirmed Service Customer
1/1/2026
They made sure my concerns were addressed. They answered questions with confidence. The service was prompt. Bryan Stanley kept me informed through the process.
1/2/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
SPRINGTOWN, TX
Krystal G|2024 GMC Sierra 1500
Confirmed Service Customer
1/1/2026
Always a pleasant experience
1/2/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DECATUR, TX
Gary R|2026 Buick Enclave
Confirmed Sales Customer
1/1/2026
Great service and our Salesman Derrek was excellent!
DEREK WARD
1/2/2026
Thank you for your kind words! We’re thrilled to hear that our staff provided such excellent service, and we’ll be sure to pass along your feedback. We appreciate your support and look forward to serving you again.
MILLSAP, TX
Dennis F|2026 GMC Sierra 1500
Confirmed Sales Customer
1/2/2026
It was good and our salesman was very helpful!
DEREK WARD
1/3/2026
Thank you for the warm and positive comment, we’re happy your salesman was helpful and made the experience a good one. We appreciate you choosing us.
NOCONA, TX
Janice F|2024 Chevrolet Blazer
Confirmed Service Customer
1/2/2026
The repair was completed quicker than I expected. The personnel handled communication with the insurance company and me most efficiently.
1/3/2026
We appreciate your detailed feedback, and we’re glad your repair was completed quickly with efficient communication handled smoothly between you and the insurance company.
PERRIN, TX
Ronald J|2026 GMC Sierra 1500
Confirmed Sales Customer
1/2/2026
They were very helpful throughout the process in making sure I was buying the correct vehicle for me
RANDY WILLIAMS
1/3/2026
Thank you for your kind feedback, we’re glad our team was helpful every step of the way and ensured you found the perfect vehicle for your needs. Your trust and satisfaction mean a lot to us.
KRUM, TX
Randy W|2025 Chevrolet Colorado
Confirmed Sales Customer
1/2/2026
Great as always'n
DREW WARD
1/3/2026
We truly appreciate your continued trust and support, and we’re glad your experience was great as always.
BRIDGEPORT, TX
Calvin P|2017 Chevrolet Cruze
Confirmed Service Customer
1/2/2026
Krystal took care of my special maintenance request without hesitation. Maintenance was performed correctly and on-time. Thanks!
1/3/2026
We appreciate your detailed and kind review, Krystal will be pleased to know she handled your request smoothly and on time. Thank you for trusting us with your maintenance needs.
PARADISE, TX
Henry S|2026 Buick Enclave
Confirmed Sales Customer
1/2/2026
Friendly sales reps greeted us when we entered the showroom. Karen Pattison, our sales rep, was personable, knowledgeable, and informative.
KAREN PATTISON
1/3/2026
Thank you for the thoughtful feedback, Karen will be happy to know her personable, knowledgeable, and informative approach made your visit enjoyable. We’re glad our sales team made a welcoming impression.
NORTH RICHLAND HILLS, TX
Stephen K|2026 GMC Canyon
Confirmed Service Customer
1/2/2026
Dason was great. I can see many repeat visits in the future.
1/3/2026
We appreciate this wonderful review, Dason will be glad to know his great service earned your confidence for future visits. We look forward to seeing you again.
AUBREY, TX
Jared B|2026 Chevrolet Colorado
Confirmed Sales Customer
1/2/2026
Our salesman, Marty was very nice, courteous and professional. He made it a good process in our multiple truck purchase!
RICHARD MITCHELL
1/3/2026
Thank you for the thoughtful and detailed feedback, Marty will be happy to know his courteous and professional approach made your multiple truck purchase a smooth process. We appreciate your trust in our team.
FORT WORTH, TX
Megan B|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/3/2026
Everything about buying a new car at James Woods was great! Andrew was amazing to work with and made the process as quick and as easy as possible. Couldn't pick a better dealership to go to!
ANDREW BAIER
1/4/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Megan! We look forward to helping again in the future. Take care!
DECATUR, TX
Jacob V|2025 GMC Sierra 1500
Confirmed Service Customer
1/3/2026
I purchased my truck at this dealership because they are professional up front on sales and service clean waiting rooms and facilities treated with respect and Krystal had me in and out with my scheduled maintenance appointment thank you Krystal
1/4/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
IRVING, TX
Artemio D|2024 GMC Terrain
Confirmed Service Customer
1/3/2026
It was easy to schedule and get done
1/4/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Have an amazing day!
SAINT JO, TX
Jaime A|2025 GMC Sierra 1500
Confirmed Sales Customer
1/3/2026
I had an excellent service, I felt at home
ANTONIO LARA
1/4/2026
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
EAGLE PASS, TX
Dolores C|2021 Chevrolet Traverse
Confirmed Service Customer
1/3/2026
Bryan was my service manager, he was polite & helpful. My oil was changed & my tires rotated, and I was out in an hour.
1/4/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
Isaac L|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/5/2026
Always friendly staff, service is completed in a timely manner .
1/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
HASLET, TX
Dwight W|2023 Chevrolet Tahoe
Confirmed Service Customer
1/5/2026
Great service as always
1/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
HASLET, TX
Dede D|2025 Buick Envista
Confirmed Service Customer
1/5/2026
I arrived 15 minutes early. Brian Stanley told me my ticket was with Dustin. No one couold find Dustin. Eventually, I was sent into the waiting room without seeing Dustin. I waited about 30 minutes before Dustin came inn and said they would take care of my car. I waited 2 hours total for my oil change and tire rotation. Thankfully, I had no other appointments that afternoon. When the service had been completed, Dustin came and got me. I was able to use a coupon to process my payment. my car was washed and ready; I was on my way. I am pleased with the service, but the wait was long and seemed chaotic.
1/6/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
DECATUR, TX
Megan D|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/5/2026
Karen is an excellent sales person and we have bought several vehicles from her. She is always quick to respond, helpful and detailed in helping us find the right vehicle. Her customer service experience is unparalleled and makes the car buying experience quick and pleasant.
KAREN PATTISON
1/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
ARGYLE, TX
Douglas R|2023 Chevrolet Suburban 1500
Confirmed Sales Customer
1/5/2026
We had been shopping for the right vehicle for a couple of months before our final purchase through Used Car Sales at James Wood. Not only did we find an excellent vehicle at a good price, we found a good buying experience. Not at all what we were expecting. To get all three was a good deal. Very Pleased!
LYNN WHEAT
1/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
DECATUR, TX
Tony L|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/5/2026
I’ve been a customer of James Wood since 1998. I’ve bought several vehicles and ALL of my service is done at James Wood. Not once have I ever felt cheated or taken advantage of. That all changed when I brought my wife’s Cruze in for an oil change. I was blatantly lied to and forced to take my business somewhere else. Just a simple few minutes of research time at my house confirmed my suspicions on the lying as well as speaking to the manufacturer. I’m VERY DISAPPOINTED and cannot believe this actually happened to me. If someone would care to talk with me about it, I am more than willing to share my dissatisfaction to help James Wood in the future. I can be reached at 940-393-2926
1/7/2026
Our team has acknowledged this review.
DECATUR, TX
Michael B|2026 GMC Terrain
Confirmed Service Customer
1/5/2026
Dason thank you so much for helping me and staying on top of my vehicle. Great job you do sir.
1/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
SPRINGTOWN, TX
Rodney P|2026 GMC Sierra 1500
Confirmed Sales Customer
1/6/2026
Rocco was the best!
ROCCO ROTUNDO
1/7/2026
Hello, we're happy to hear you had the best experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
BOYD, TX
Aaron H|2026 Chevrolet Equinox
Confirmed Sales Customer
1/6/2026
Great experience as always
PAUL ANDERSON
1/7/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Jason M|2026 GMC Canyon
Confirmed Sales Customer
1/6/2026
Smooth and painless.
KAREN PATTISON
1/7/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
IOWA PARK, TX
Adrian F|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/27/2025
Mr. Baier was great talked to Me about everything gave Me a great deal I appreciate Y'all for your time and service
ANDREW BAIER
12/28/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
ALVARADO, TX
Thomas S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
12/28/2025
I will continue to purchase to be a loyal James Wood customer. Ricky Delgado and Chad Huddleston always take of me, my family, and friends. They go above and beyond each time we visit.
RICARDO DELGADO
12/29/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
CORINTH, TX
Christopher H|2026 GMC Sierra 1500
Confirmed Service Customer
12/29/2025
Service Advisor Shawn was professional and courteous.
12/30/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
MONTAGUE, TX
Matthew G|2018 GMC 1500 Sierra
Confirmed Service Customer
12/29/2025
Great service
12/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Brendan W|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/29/2025
The sales process was easy and friendly! Karen made the purchase a breeze and went to great lengths to ensure everything was perfect!
KAREN PATTISON
12/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GRAHAM, TX
Karen P|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
12/31/2025
So
1/1/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
JUSTIN, TX
Kenneth P|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/31/2025
Shawn Hooe did an excellent job. Very friendly and professional. The work on my truck was done in a timely manner!
1/1/2026
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC. We hope you have a great day!
RHOME, TX
Justin G|2026 GMC Sierra 1500
Confirmed Sales Customer
12/31/2025
I had a great experience buying my new truck from Clay Estes. I have purchased vehicles from him in the past and followed him to your delearship. He is always very friendly, professional and thorough. He does everything possible to make a deal happen within his means. He even stays late to ensure a great is had my his customers, with no complaints or an "attitude." He is wonderful and amazing and I will continue to purchase my future vehicles from him and James Wood Motors.
CLAYTON ESTES
1/1/2026
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Justin! We look forward to helping again in the future. Take care!
ALEDO, TX
Michael F|2013 Buick Encore
Confirmed Service Customer
12/31/2025
Thanks to Nick, Bryan and techs for a Great service on our ABS. We are very Happy with the Service Department at James Wood Buick in Decatur, Texas, well done. M Fisher
1/1/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
Shonna S|2026 GMC Terrain
Confirmed Sales Customer
12/31/2025
Landon East was very very helpful with my car buying search and experience! He was very honest and truthful with me! He was very patient with me too!! Everyone that assisted me was very welcoming and nice!
LANDON EAST
1/1/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Shonna! We look forward to helping again in the future. Take care!
PARADISE, TX
Shannon R|2024 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
Everything was done just like normal and as expected. I was greeted quickly when I drove my car into the waiting area. Dason greeted me as I enter the door into the check in area. I love the remodel of the check in and check out area. The waiting room was moved around differently too. It seems more pleasing this way. I didn't have to wait too long on my car service. Everything was great!
1/8/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Amber S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/7/2026
Easy and smooth process.
BOBBY MILLER
1/8/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
WICHITA FALLS, TX
Michael C|2024 GMC Terrain
Confirmed Service Customer
1/7/2026
Service Advisor Krystal did a fabulous job taking care of my request to have the oil changed in my 2024 GMC Terrain. She was polite, professional and kept me informed while I waited for the car to be serviced.
1/8/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHICO, TX
Susan M|2025 Buick Envision
Confirmed Sales Customer
1/8/2026
Salesman and finance manager were extremely helpful and made the whole experience easy and painless…Very happy with the whole process.
MATTHEW GARRETSON
1/9/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
RANGER, TX
Vlad W|2026 GMC Yukon
Confirmed Sales Customer
1/8/2026
Rocco did a great job of making things easy. I came from out of town and had a fun experience.
ROCCO ROTUNDO
1/9/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GORDONSVILLE, VA
Carey D|2016 Buick Encore
Confirmed Service Customer
1/8/2026
Always good to know and trust Shawn Hooe with our vehicle. He’s outstanding with what he does and has been for many years!
1/9/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
RUNAWAY BAY, TX
Allen A|2026 Chevrolet Traverse
Confirmed Sales Customer
1/8/2026
Rocco was great, highly recommend.
ROCCO ROTUNDO
1/9/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TEXARKANA, AR
Edward W|2019 Buick Enclave
Confirmed Service Customer
1/9/2026
Excellent job!
1/10/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DECATUR, TX
Sydney W|2023 GMC Yukon
Confirmed Service Customer
1/9/2026
I had to send this email to the dealership: To whom it may concern, I am reaching out regarding an issue that has been extremely disappointing with James Wood. My GMC Yukon was dropped off at your service department on October 29, 2025, for suspected engine issues. Over four weeks later, I have still not been given a diagnosis, a repair timeline, or any consistent communication. I have been working with a service advisor named Bryan, but to date, I have received no return calls in over a week and no definitive information regarding my vehicle’s status. I have left multiple messages in the past week and not had one call in return. On November 19th, after three weeks without updates, I came in person to retrieve personal items from my vehicle. During that visit, I was again informed that the vehicle had not been diagnosed but that Bryan thought it was all under warranty. I was also without reliable transportation at the time, as my husband is deployed and I had been borrowing my father’s vehicle. While I am grateful a loaner was eventually provided, it came only after significant back-and-forth, and I was still given no estimate for diagnosis or repair. At this point, my deepest concern is not just the mechanical issue, but the complete lack of accountability and communication. I am making monthly payments on a vehicle I cannot use and heading into the holidays without knowing whether I am facing a large repair bill or if the issue will be covered under warranty. Though, I’ve been told multiple times that it should be. My family has been loyal to James Wood for many years. I get that we are not big name buyers that make up even a fraction of your business. However, every vehicle I have owned has been purchased through your dealership, and most of my immediate family has done the same. I have always trusted your dealership and recommended your business to others. Because of that, this experience has been particularly discouraging. Loyalty should mean something, and right now it feels very one-sided. I am respectfully requesting your personal assistance in ensuring: My vehicle is inspected (if it has not already been), I receive a clear diagnosis and warranty determination, and I am provided with a realistic timeline for repair. I would sincerely appreciate hearing from you as soon as possible. I can be reached at 940-368-3596 or Sydney.mccollum@yahoo.com Thank you for your time and attention. Respectfully, Sydney Wallace Upon that email, I had the service manager call me and fluff me up a bit and was offered a loaner car. I then received a call from my service advisor and was told that I needed a new engine and it would be 2 months before they could get it in. 3 weeks after that, I received a call from James Wood saying that my vehicle was ready for pickup. While happy, I was shocked. When I picked my car up, it was filthy. Admittedly, it was not perfect when taking it in, but I figured they would at least roll it through the care wash. Then, they had to replace my oil and they could not even go into my settings in my car and reset the oil percentage. I had to call back and make sure that was done. I just feel like there was a total lack of communication through the process, that if not under warranty could have been EXTREMELY expensive.
1/12/2026
Our team has acknowledged this review.
KRUM, TX
Douglas B|2025 Chevrolet Colorado
Confirmed Service Customer
1/6/2026
Agent was nice as always Took my truck right in. Got oil change pretty quick Washed truck and I was on the road again Nice experience
1/7/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
BOWIE, TX
David E|2025 GMC Terrain
Confirmed Sales Customer
1/9/2026
We are new residents and found ourselves in need of two new vehicles. Brandt was first to sit down with us after being referred by Terry Wood. He then assigned Nick Torres as our sales specialist. Nick did a great job and was professional and thorough. We ended up taking delivery of two vehicles that we’re very happy with so far. Thank you to the James Wood Motors Team!
NICHOLAS TORRES
1/10/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
FORT WORTH, TX
Connie M|2015 Chevrolet Traverse
Confirmed Service Customer
1/9/2026
Shawn was incredibly helpful and knowledgeable
1/10/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Randy M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/9/2026
Krystal was great! The service was professional and prompt.
1/10/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DENTON, TX
John A|2026 GMC HUMMER EV Pickup
Confirmed Sales Customer
1/9/2026
James Wood Dealership was very supportive and professional during my recent purchase
MATTHEW GARRETSON
1/10/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
AZLE, TX
Derek W|2025 GMC Yukon
Confirmed Service Customer
1/10/2026
Great
1/11/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
RHOME, TX
Dennis L|2026 Buick Enclave
Confirmed Sales Customer
1/11/2026
Everyone at the dealership is top notch, from the sales team to the service department.
RICHARD MITCHELL
1/12/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
DECATUR, TX
Tim R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
1/11/2026
Very good job. Friendly atmosphere
1/12/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
SUNSET, TX
Michael B|2018 Chevrolet Colorado
Confirmed Service Customer
1/9/2026
The issue wa quickly diagnosed and the appropriate repair explained. Albeit expensive due to location of the sensor the process was efficient.
1/10/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
Terry M|2024 GMC Sierra 1500
Confirmed Service Customer
1/10/2026
Same as always Shawn had me in and out with no problems
1/11/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BRIDGEPORT, TX
Gayla B|2023 Chevrolet Tahoe
Confirmed Service Customer
1/10/2026
Key fob adjustment
1/11/2026
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PARADISE, TX
Brett N|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/11/2026
Service was good, but let’s calm down on the cost. Oil change & Cabin filter for a 2025 - 5.3V8 $178 ….i believe it could be offset to bring the cost down. I feel each time I go keeps getting more expensive.
1/12/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ALVORD, TX
Larry E|2022 GMC 2500HD Sierra
Confirmed Service Customer
1/12/2026
Kept me updated on service and dates to schedule
1/14/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GORDON, TX
Sherry E|2026 GMC Terrain
Confirmed Sales Customer
1/12/2026
Cathy Spurgeon went above and beyond to find the perfect car for my new lease. Paperwork was ready to go and signing was smooth and fast.
CATHY SPURGEON
1/14/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
NEWARK, TX
Rodney S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
1/12/2026
One of the better experiences I’ve had buying a vehicle. Fast, smooth, and easy process from start to finish.
CLAYTON ESTES
1/14/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
PARADISE, TX
Billy F|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/13/2026
Very helpful and knowledgeable throughout the whole process!!!! Thanks for your all help.
DREW WARD
1/14/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BOWIE, TX
Maeghan T|2026 Chevrolet Traverse
Confirmed Sales Customer
1/13/2026
The best experience
BILLY BALDERAS
1/14/2026
Hi, we’re very happy that we could provide you with the best experience! If you have any further questions, please give us a call. We’re always happy to help.
DECATUR, TX
Eddie M|2019 GMC Yukon
Confirmed Service Customer
1/13/2026
Fast and efficient
1/14/2026
It is great to hear everything was done efficiently, with fast service, and to your satisfaction! Thank you again for leaving us this response!
FORT WORTH, TX
Shawn T|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/13/2026
They’re always on point
1/14/2026
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
AZLE, TX
Charles G|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/13/2026
Matt Garretson helped me to look for the truck that I had Inverests in, and for what I will be using it for. Also to find a truck I can afford. I did feel guilty that I didn't find Tyler cause ran me around your yard showing me truck. I didn't tell Tyler that was coming back Saturday morning
MATTHEW GARRETSON
1/14/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PARADISE, TX
Bradley P|2023 GMC Sierra 2500 HD
Confirmed Service Customer
1/14/2026
Krystal did an amazing job as my service rep!
1/15/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
NEWARK, TX
Donna D|2025 GMC Yukon
Confirmed Service Customer
1/14/2026
GREAT SERVICE
1/14/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
DECATUR, TX
Robert M|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
1/14/2026
Great service and I got everything done in the truck I needed
1/15/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SPRINGTOWN, TX
James W|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
1/15/2026
Clay was outstanding. Went the extra mile in all phases of the sales process. Ya’ll need 10 of him. I’ve bought a lot of trucks in my 66 years. He’s been the best. Thanks Clay
CLAYTON ESTES
1/17/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GRAPEVINE, TX
Todd U|2020 GMC 1500 Sierra
Confirmed Service Customer
1/15/2026
Fast Friendly, trustworthy service.
1/17/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WEATHERFORD, TX
Lauren L|2021 GMC Yukon
Confirmed Service Customer
1/12/2026
The lady who helped me was wonderful!
1/14/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
JUSTIN, TX
Burt B|2025 Chevrolet Equinox
Confirmed Service Customer
1/13/2026
In and out in under an hour. Takes me longer to drive to the dealership but worth the trip.
1/14/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
FT WORTH, TX
Fernando N|2025 GMC Sierra 1500
Confirmed Service Customer
1/13/2026
Excellent service
1/14/2026
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
FORT WORTH, TX
Rachel R|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/14/2026
It was easy and efficient.
1/15/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
COLLEYVILLE, TX
Steve R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/15/2026
Always a good experience. Brian is always great to work with
1/17/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Gregory V|2025 GMC Yukon
Confirmed Service Customer
1/15/2026
I was able to get a loaner because my vehicle was estimated to be at James Woods for 3 - 4 weeks. However, my Service Advisor (Dason Howard) was able to get my vehicle repaired in 2.5 weeks. This was very much appreciated!
1/17/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
FT WORTH, TX
Robert C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/15/2026
We brought our 2020 Silverado 1500 Crew Cab LT Z71 Texas Edition to James Wood for routine maintenance including (oil, filter, lube & tire rotation). My service advisor, Mr. Bryan Stanley greeted me by first name and made me feel most welcome. Bryan kept me notified of the progress of said work as I was waiting in the customer lounge while the work was being performed. I love the personal relationship I have with the people in the Service Department. It is nice to feel welcomed and appreciated as a customer.
1/17/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
DECATUR, TX
Christopher R|2022 GMC Yukon XL
Confirmed Service Customer
1/15/2026
Quick and good work
1/17/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PARADISE, TX
John M|2026 GMC Sierra 1500
Confirmed Sales Customer
1/15/2026
Tyler Glaros was very nice to work with. It was a no nonsense visit, straightforward, and to the point. Answered all my questions and was very easy to communicate with, no pressure. of course I try to get the best price I could, and the dealer is certainly entitled to their profit, all in all I felt it worked out good. The manager when he was working with Tyler on price did so in a timely matter it did not keep me waiting, which I appreciated. I will definitely recommend James Wood and Tyler in the future. You guys have a good day and a happy new year. Best regards John Moore.
JAMES GLAROS
1/17/2026
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
PARADISE, TX
Michael N|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
1/16/2026
.
1/16/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
JUSTIN, TX
Neil P|2022 Buick Envision
Confirmed Service Customer
1/16/2026
I was in at 7:00 am and out by 8:00 am, Dustin said they found that my washer fluid system had a leak and would need repair but his tech was out sick that day and I would be notified when to bring my car back. I believe that I received very good service. I am appreciative of the service that I received.
1/17/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
RUNAWAY BAY, TX
James K|2026 GMC Sierra 1500
Confirmed Sales Customer
1/16/2026
Great service and friendly
KAREN PATTISON
1/17/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
MIDLOTHIAN, TX
Arsilia R|2026 GMC Acadia
Confirmed Sales Customer
1/16/2026
We were truly satisfied from the time that we walked in. Landon helped us with all of our request that we wanted on our Acadia.
LANDON EAST
1/17/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
HOBBS, NM
Norma C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/16/2026
Helpful courteous friendly❤️❤️❤️
1/17/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
JUSTIN, TX
Paula H|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/17/2026
They always tell me the truth about my truck up front
1/19/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BOYD, TX
William H|2018 GMC Canyon
Confirmed Service Customer
1/17/2026
Friendly and professional
1/19/2026
We're glad everything was completed professionally and with friendly service! Thank you so much for your feedback! We hope you have a great day!
JUSTIN, TX
Robert S|2024 GMC Terrain
Confirmed Service Customer
1/17/2026
We had our windshield worked on. They had it done in a couple hours. We will see how it goes !
1/19/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BRIDGEPORT, TX
Chris N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/17/2026
Shawn Hooe is the best in the business
1/19/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Patsy S|2019 GMC Yukon XL
Confirmed Service Customer
1/17/2026
serve was very professional and did not have to wait long for my appointment
1/19/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
RUNAWAY BAY, TX
Edward M|2024 Chevrolet Equinox
Confirmed Sales Customer
1/17/2026
Good service competent sales person enjoyed working with you
CATHY SPURGEON
1/19/2026
Hi there, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
CHICO, TX
Todd U|2020 GMC 1500 Sierra
Confirmed Service Customer
1/18/2026
Fast and very nice, kept me updated on everything.
1/19/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
WEATHERFORD, TX
Jack D|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/18/2026
Krystal always takes great care of me.
1/19/2026
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
DECATUR, TX
Russell C|2026 Chevrolet Colorado
Confirmed Service Customer
1/18/2026
Matt and Jeff made my purchase a good experience
1/19/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
DECATUR, TX
Melissa D|2022 Chevrolet Equinox
Confirmed Service Customer
1/18/2026
The service was very good. The employees were friendly and respectful of my vehicle. The pricing of the parts is outrageous. $64 for wipers. Even though I purchased the suggested battery, I was not happy with the price. This makes me wonder if I was getting charged for labor and then additional labor for installing the battery. What markup is being added to parts?
1/19/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BOYD, TX
Michael G|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/16/2026
Bryan Stanley does a great job as the service representative, always keeps me informed of what’s going on with my truck and what needs to be done while i wait.
1/17/2026
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
HASLET, TX
Aldest D|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/19/2026
Not what I expected…. I was prepared for sales pressure, pushy sales and finance people and tough negotiations…. Instead I experienced the best car buying day of my life (and there have been many). Every person I saw had a smile, spoke to me and asked if they could get me anything. My sales representative Derek Ward was amazingly courteous, well informed about the truck I wanted, took his time to answer all my questions gave a tour of the facility and helped me program my cell phone. The finance gentleman was very friendly, efficient and quick. A most delightful vehicle experience …. Thank you all
DEREK WARD
1/21/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
RUNAWAY BAY, TX
Janice H|2026 Chevrolet Equinox
Confirmed Service Customer
1/19/2026
I love this dealership! Dustan was professional and caring of my vehicle needs and was very nice to me.
1/21/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
KELLER, TX
Ida P|2016 GMC Canyon
Confirmed Service Customer
1/19/2026
It was great . James Wood Service knows what there doing.
1/21/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Jeffery W|2026 GMC Acadia
Confirmed Sales Customer
1/20/2026
Everyone was super friendly, and helpful with the whole process.
DREW WARD
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Floyd K|2026 Chevrolet Traverse
Confirmed Sales Customer
1/20/2026
Everyone is so helpful. They all take very good care of everyone.
RICHARD MITCHELL
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PILOT POINT, TX
Sonya H|2026 GMC Sierra 1500
Confirmed Sales Customer
1/20/2026
Perfect! 4th time, I think that we have bought a vehicle from yall, and it gets easier and easier! Happy with every purchase!
KAREN PATTISON
1/22/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SPRINGTOWN, TX
Derek W|2025 GMC Sierra 1500
Confirmed Service Customer
1/18/2026
Great service every time!
1/19/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
RHOME, TX
Donna M|2023 Buick Envision
Confirmed Service Customer
1/20/2026
Great….ease of scheduling, on time service, nice people. My Service Advisor, Dustan, is excellent.
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HASLET, TX
Heather W|2019 Chevrolet Equinox
Confirmed Service Customer
1/20/2026
It's my mistake, I usually pick Sean as my advisor. I got the girl, I think her name is Crystal. She is young and maybe she is doing what you want her to do. But when I chose to sit in the lobby waiting for an oil change and she is texting me about things I need to do to my car, I am going to decline everything but the oil change. I could be old, 50's but is it too hard to walk into the lobby and explain to me why I should spend an additional $405.00 for batteries so I can tell my tire pressure is low? Then when I get my car and I see all these engine lights on, I go ask her why and she gets attitude, that is what we texted you. Really??!! All I saw was a bunch of auto gibberish and $405.00, not your batteries need replacing on your tire pressure. Sean would have come in, explained to me what is recommended, why I need it, and why the cost is high. I would have more than likely done what he recommended, I will never do what is recommended by a text. Texting is not customer service, at least to me.
1/21/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DECATUR, TX
Michael D|2026 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
1/20/2026
Process was easy and good communication throughout the process.
JAMES GLAROS
1/22/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
FT WORTH, TX
Damon M|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/20/2026
Excellent
DREW WARD
1/22/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SUNSET, TX
Brooklynn S|2019 Chevrolet Blazer
Confirmed Service Customer
1/20/2026
Dason was my service advisor and he did a great job of getting me in as I had not set an appt for the day. He was very thorough in explaining what was going on with my car and my options.
1/22/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Kelly S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/22/2026
Bryan Stanley is great.
1/23/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
ALVORD, TX
Evelyn J|2016 GMC Acadia
Confirmed Service Customer
1/20/2026
You couldn't find your discount offer anywhere in your system. I had to photo and email it twice to get what you offered.
1/22/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
AZLE, TX
Kathy H|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/21/2026
Bob was very knowledgeable and helpful. The car buying process was much easier
BOBBY MILLER
1/22/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AZLE, TX
Thomas S|2026 Chevrolet Trax
Confirmed Sales Customer
1/21/2026
Solid work
RICHARD MITCHELL
1/22/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BOYD, TX
David N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/21/2026
There always friendly and get my truck in and out in a timely manner and they always do a great job
1/22/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
RHOME, TX
Paul G|2026 GMC Yukon
Confirmed Sales Customer
1/21/2026
Great transaction. Rocco was excellent to work with!!
ROCCO ROTUNDO
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DALLAS, TX
David B|2026 GMC Sierra 1500
Confirmed Sales Customer
1/21/2026
James Wood is very friendly & professional. Our family is very pleased.
CLAYTON ESTES
1/22/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ROCKWALL, TX
Clinton B|2026 GMC Sierra 1500
Confirmed Sales Customer
1/21/2026
It was quick and easy.
ANTONIO LARA
1/22/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GRAHAM, TX
Greg M|2019 GMC 1500 Sierra
Confirmed Service Customer
1/22/2026
Brian got my truck in for service, and an issue came up. He checked to see if the item was under warranty, and it was. He saved me over $800 dollars. Thanks for checking
1/24/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
HASLET, TX
William I|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/23/2026
All was good.
1/24/2026
We appreciate your simple and positive feedback! It’s great to hear everything went well.
JUSTIN, TX
Bradley C|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/22/2026
My experience at James Wood was excellent. The process was very smooth and Steve Frazier did a great job simplifying the process.
STEVE FRAZIER
1/24/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DALLAS, TX
Cassie E|2026 Chevrolet Trax
Confirmed Sales Customer
1/22/2026
Nick Torres was awesome and made my first car buying experience simple and easy!
NICHOLAS TORRES
1/24/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Cassie! We look forward to helping again in the future. Take care!
DECATUR, TX
Micheal H|2023 Chevrolet Colorado
Confirmed Service Customer
1/23/2026
Bob miller. Is best . I enjoyed I will be back to trade with bob
1/24/2026
Your kind and enthusiastic feedback about Bob truly means a lot to us. We’re glad you enjoyed working with him, and we look forward to seeing you again for your next trade.
DECATUR, TX
Cheryl F|2026 GMC Acadia
Confirmed Sales Customer
1/23/2026
Had an AWESOME Salesperson... Karen Pattison!!
KAREN PATTISON
1/24/2026
We appreciate your awesome feedback about Karen and her dedication to great service. Thanks for choosing us, and we can’t wait to welcome you back.
DECATUR, TX
Kevin B|2024 Chevrolet Tahoe
Confirmed Service Customer
1/23/2026
Great service
1/24/2026
Thank you for your great feedback! We’re glad our service team met your expectations and look forward to assisting you again.
PARADISE, TX
Swift L|2025 GMC Sierra 1500
Confirmed Service Customer
1/23/2026
Timely visit, got to visit with sales about new vehicle.
1/24/2026
Thank you for your positive feedback! We’re happy your visit was timely and that you enjoyed connecting with our sales team.
COLLEYVILLE, TX
Lucero S|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/23/2026
I appreciate very much the service miss Karen was a really good sales person she helps us some much
KAREN PATTISON
1/24/2026
We’re grateful for your kind review and happy Karen could help make your experience positive. Thank you for trusting us, and we hope to see you again soon.
DECATUR, TX
Karen B|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/23/2026
Always excellent service and Shawn is one of the most helpful advisors I’ve seen.
1/24/2026
Thank you for your thoughtful review! We’re thrilled Shawn continues to provide excellent service and helpful guidance.
AZLE, TX
Pamela M|2024 Chevrolet Tahoe
Confirmed Service Customer
1/25/2026
experience was wonderful. Everyone was super nice. They would give me updates. My. visit was great. Thank you all very much.
1/26/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WEATHERFORD, TX
Joseph C|2026 Chevrolet Colorado
Confirmed Sales Customer
1/25/2026
Matt Garretson was a very pleasant salesman. Very attentive to my needs, helping me to find the right truck at the right time, never making me feel pressured to buy anything. James wood has always been good to me. Everyone including service, has always made me feel important.
MATTHEW GARRETSON
1/26/2026
Thank you so much for your kind words! We’re thrilled to hear you’ve had such positive experiences with both our sales and service departments. We truly appreciate your continued trust and look forward to serving you for years to come!
SUNSET, TX
David W|2018 Chevrolet Cruze
Confirmed Service Customer
1/25/2026
Always a helpful and courteous experience.
1/26/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
PARADISE, TX
Tom C|2019 GMC 2500HD Sierra
Confirmed Service Customer
1/23/2026
Overall good expierience
1/24/2026
We appreciate your positive feedback! It’s great to hear your overall experience was good, and we look forward to seeing you again.
DECATUR, TX
Martin R|2024 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/23/2026
It was good
DEREK WARD
1/24/2026
Thank you for your kind review! We’re glad your visit went smoothly and hope to assist you again soon.
WEATHERFORD, TX
Emma S|2023 Buick Envision
Confirmed Service Customer
1/23/2026
Outstanding service
1/24/2026
Thank you for the outstanding feedback! We’re glad our service team delivered a great experience.
DECATUR, TX
Charlotte R|2018 Chevrolet Tahoe
Confirmed Service Customer
1/23/2026
Reliable
1/24/2026
Thank you for your encouraging feedback! We’re glad you find our service reliable and look forward to your next visit.
DECATUR, TX
James C|2018 GMC Canyon
Confirmed Service Customer
1/27/2026
Nice and friendly people Everything went great
1/25/2026
Thank you for your kind and cheerful feedback. Our friendly team is always happy to make sure everything runs smoothly for our guests. We’re glad it went great and hope to see you again soon.
KRUM, TX
Suzanne N|2021 Chevrolet Colorado
Confirmed Service Customer
1/24/2026
good service and quick.
1/25/2026
We truly appreciate your positive and straightforward review. Providing quick, dependable service is always our goal. Thanks for choosing us, and we’re here whenever you need us.
AZLE, TX
Julie J|2017 Chevrolet Corvette
Confirmed Service Customer
1/27/2026
In and out quickly with no problem. Very efficient!
1/28/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
NEWARK, TX
Maury M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
1/27/2026
Very quick and efficient
1/28/2026
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
SUNSET, TX